英国政府正在组建一个新的部门，并承诺这将“带来一代人以来规模最大的内包浪潮”。长期以来，政府外包因性价比和服务质量问题饱受诟病，其中技术密集型业务流程合同更是受到严格审查。政府表示，这个设在首相府和内阁办公厅内的新部门将“协调各部门的内包活动，扫除交付障碍，并识别跨政府的合作机会，以实现性价比最大化并恢复直接的运营问责制”。该部门将考虑将关键服务合同收回内部管理，并与近期宣布的“公共利益测试”协同工作，该测试适用于大多数价值至少100万英镑的中央政府服务合同。测试要求各部门考虑短期价格以外的因素，包括服务质量和公共价值。预计该部门还将通过提升公务员队伍的能力，帮助减少在咨询和专业服务上的支出。一个早期的候选项目是内阁办公厅的建筑管理工作，包括清洁和安保，政府表示将在2028年现有合同到期时考虑将其收回内部管理。在Capita公司管理公务员养老金计划（CSPS）的合同出现灾难性开局后，白厅对于内包的呼声愈发紧迫。这家英国外包公司于2023年11月赢得了这份为期七年、价值2.39亿英镑的合同，并于2025年12月从MyCSP手中接管了该业务。此前与MyCSP的协议始于2012年，自2016年以来的成本为2.38亿英镑。正如《The Reg》独家披露的那样，Capita接手后导致网站故障频发，并使一些前公务员难以领取养老金。
The UK government is setting up a new unit it promises will "bring forward the biggest wave of insourcing in a generation." Government outsourcing has long attracted criticism over value for money and service quality, with technology-heavy business processes among the contracts coming under scrutiny. The government said the new unit, based within the Office for the Prime Minister and Cabinet, would "coordinate departmental insourcing activity, unblock barriers to delivery and identify cross-government opportunities to maximize value for money and restore direct operational accountability." The unit will consider bringing critical service contracts back in-house and work alongside the recently announced Public Interest Test, which applies to most central government service contracts worth at least £1 million. The test requires departments to consider factors beyond short-term price, including service quality and public value. The unit is also expected to help reduce spending on consultants and professional services by building capability within the Civil Service. One early candidate is the Cabinet Office's building management work, including cleaning and security, which the government says it will consider bringing in-house when existing contracts end in 2028. The case for insourcing has gained urgency in Whitehall following the disastrous start to Capita's contract to administer the Civil Service Pension Scheme (CSPS). The UK outsourcing company won the seven-year, £239 million contract in November 2023 and took over from MyCSP in December 2025. The previous arrangement with MyCSP began in 2012 and had cost £238 million since 2016. Capita's takeover produced a glitchy website and left some former civil servants struggling to access their pensions, as The Reg exclusively revealed. . In July, Nick Thomas-Symonds, Minister for the Cabinet Office, said the Capita CSPS contract "could be a prime candidate for insourcing in the future." However, he also admitted that option would have to wait. "If I were to terminate the contract straightaway, that would clearly cause severe disruption to the payroll. I cannot replace a complex pension operation overnight," Thomas-Symonds said. Even if the government eventually brings the pension administration back in-house, it is unlikely to be an early candidate. Capita's initial seven-year term runs until December 2032, and the contract includes an option for a further three years. ®
7月，内阁事务大臣尼克·托马斯-西蒙兹表示，Capita的CSPS合同“未来可能成为改由内部管理的首选对象”。不过，他也承认，这一选项必须推迟。托马斯-西蒙兹说：“如果我立即终止合同，显然会严重扰乱工资发放。我不可能一夜之间取代一套复杂的养老金运营体系。”即使政府最终将养老金管理业务收归内部，也不太可能尽早将其列为优先事项。Capita的首个七年合同期将持续至2032年12月，合同还包含再延长三年的选择权。®
The UK government is setting up a new unit it promises will "bring forward the biggest wave of insourcing in a generation." Government outsourcing has long attracted criticism over value for money and service quality, with technology-heavy business processes among the contracts coming under scrutiny. The government said the new unit, based within the Office for the Prime Minister and Cabinet, would "coordinate departmental insourcing activity, unblock barriers to delivery and identify cross-government opportunities to maximize value for money and restore direct operational accountability." The unit will consider bringing critical service contracts back in-house and work alongside the recently announced Public Interest Test, which applies to most central government service contracts worth at least £1 million. The test requires departments to consider factors beyond short-term price, including service quality and public value. The unit is also expected to help reduce spending on consultants and professional services by building capability within the Civil Service. One early candidate is the Cabinet Office's building management work, including cleaning and security, which the government says it will consider bringing in-house when existing contracts end in 2028. The case for insourcing has gained urgency in Whitehall following the disastrous start to Capita's contract to administer the Civil Service Pension Scheme (CSPS). The UK outsourcing company won the seven-year, £239 million contract in November 2023 and took over from MyCSP in December 2025. The previous arrangement with MyCSP began in 2012 and had cost £238 million since 2016. Capita's takeover produced a glitchy website and left some former civil servants struggling to access their pensions, as The Reg exclusively revealed. . In July, Nick Thomas-Symonds, Minister for the Cabinet Office, said the Capita CSPS contract "could be a prime candidate for insourcing in the future." However, he also admitted that option would have to wait. "If I were to terminate the contract straightaway, that would clearly cause severe disruption to the payroll. I cannot replace a complex pension operation overnight," Thomas-Symonds said. Even if the government eventually brings the pension administration back in-house, it is unlikely to be an early candidate. Capita's initial seven-year term runs until December 2032, and the contract includes an option for a further three years. ®