微软在部分非营利组织客户的 M365 数据保留期到期前，意外清除了其数据，如今却表示无法告知这些客户哪些数据消失，甚至无法确定它们是否遭受了损失。此次失误发生在微软停用 Microsoft 365 Business Premium 赠礼计划之后；该计划曾向符合条件的非营利组织免费提供这套生产力套件的 10 个许可证。微软于 2025 年 5 月宣布，该赠礼计划在当年 7 月 1 日后不再续期。微软提出向符合条件的非营利组织提供最多 300 个免费的 Microsoft 365 Business Basic 许可证，同时为包含 Business Premium 在内的套餐提供优惠定价。公司敦促客户在取消订阅前将用户迁移至其他非营利组织套餐，以免服务中断或数据丢失。各组织还可以导出其不打算在 Microsoft 365 中保留的任何内容。问题是在订阅被停用后出现的。在 The 看到的一封发给某受影响客户的邮件中，微软承认，“由于一项错误”，其在保留和导出窗口关闭前删除了剩余数据。恢复数据的尝试均告失败。微软表示：“我们现已调查了恢复方案，但遗憾的是，这些数据无法恢复。”微软总部雷德蒙德也无法确定哪些数据消失了。公司表示，目前“无法提供一份清单，说明哪些数据可能已被删除，或是否确实删除了任何数据”。微软只能表示，该问题涉及已过期的 Business Premium 订阅。微软向 The 证实了数据被提前删除一事。一名发言人说：“在适用通知期结束、订阅终止后，一项错误导致剩余数据（如有）在保留期届满前被删除。”“受影响的内容将是与客户已过期的 M365 Business Premium 订阅关联的数据。”微软没有说明有多少非营利组织受到影响、删除时间比保留期提前了多少，也未说明是什么导致了这一错误。
Microsoft accidentally wiped some nonprofit customers' M365 data before their retention period expired – and now says it cannot tell them what disappeared, or even whether they lost anything. The cockup followed Microsoft's retirement of its Microsoft 365 Business Premium grant, which gave eligible nonprofits ten free licenses for the productivity suite. Microsoft announced in May 2025 that the grant would not renew after July 1 that year. It offered eligible nonprofits up to 300 free Microsoft 365 Business Basic licenses, alongside discounted pricing for plans including Business Premium. The company urged customers to move users onto another nonprofit plan before cancellation to avoid disruption or data loss. Organizations could also export anything they did not intend to retain in Microsoft 365. The problem arose after the subscriptions were deactivated. In an email to one affected customer seen by The, Microsoft admitted that, "due to an error," it had deleted remaining data before the retention and export window closed. Attempts to recover it had failed. "We have now investigated the recovery options, but unfortunately, the data cannot be recovered," Microsoft said. Redmond cannot determine what disappeared either. The company said it was "currently unable to provide a list showing which data may have been deleted or whether any data was deleted at all." It could say only that the problem involved expired Business Premium subscriptions. Microsoft confirmed the premature deletion to The. "After the applicable notice periods concluded and subscriptions were terminated, an error resulted in remaining data, if any, being deleted before the retention period had ended," a spokesperson said. "The impacted content would have been data associated with a customer's expired M365 Business Premium subscription." Microsoft did not say how many nonprofits were affected, how prematurely the deletion occurred, or what caused the error. The company said it regretted the impact and was offering affected nonprofits a free "concierge service," a meeting with a Microsoft specialist to help set up a new Microsoft 365 environment and answer questions. Useful if you need help building a shiny new environment. Less useful if what you really wanted was the data Microsoft deleted from the old one. ®
该公司表示对此影响深感遗憾，并向受影响的非营利组织提供免费的“礼宾服务”，即与微软专家会面，协助搭建新的微软365环境并解答疑问。如果你需要帮助打造一个全新环境，这项服务会很有用；但如果你真正想要的是微软从旧环境中删除的数据，它就没那么有用了。®
Microsoft accidentally wiped some nonprofit customers' M365 data before their retention period expired – and now says it cannot tell them what disappeared, or even whether they lost anything. The cockup followed Microsoft's retirement of its Microsoft 365 Business Premium grant, which gave eligible nonprofits ten free licenses for the productivity suite. Microsoft announced in May 2025 that the grant would not renew after July 1 that year. It offered eligible nonprofits up to 300 free Microsoft 365 Business Basic licenses, alongside discounted pricing for plans including Business Premium. The company urged customers to move users onto another nonprofit plan before cancellation to avoid disruption or data loss. Organizations could also export anything they did not intend to retain in Microsoft 365. The problem arose after the subscriptions were deactivated. In an email to one affected customer seen by The, Microsoft admitted that, "due to an error," it had deleted remaining data before the retention and export window closed. Attempts to recover it had failed. "We have now investigated the recovery options, but unfortunately, the data cannot be recovered," Microsoft said. Redmond cannot determine what disappeared either. The company said it was "currently unable to provide a list showing which data may have been deleted or whether any data was deleted at all." It could say only that the problem involved expired Business Premium subscriptions. Microsoft confirmed the premature deletion to The. "After the applicable notice periods concluded and subscriptions were terminated, an error resulted in remaining data, if any, being deleted before the retention period had ended," a spokesperson said. "The impacted content would have been data associated with a customer's expired M365 Business Premium subscription." Microsoft did not say how many nonprofits were affected, how prematurely the deletion occurred, or what caused the error. The company said it regretted the impact and was offering affected nonprofits a free "concierge service," a meeting with a Microsoft specialist to help set up a new Microsoft 365 environment and answer questions. Useful if you need help building a shiny new environment. Less useful if what you really wanted was the data Microsoft deleted from the old one. ®