护士已连续24年被评为美国最受信任的职业,这并非没有道理:我们关心你们,我们为你们而战,而且我们从不撒谎。但对于那些因我们抗议人工智能数据公司Palantir而攻击我们护士工会的人,我们却无法给予同样的评价。众所周知,Palantir协助联邦特工锁定移民并将其驱逐出境,协助以色列政府在加沙杀害巴勒斯坦人,并通过分析海量医疗数据帮助我们的雇主实现利润最大化。
Nurses have been the most trusted profession in the U.S. for 24 years running, and with good reason: We care about you, we fight for you, and we don’t lie. We can’t say the same about those who attack our nurses union for protesting the artificial intelligence data company Palantir. It is no secret that Palantir helps federal agents target immigrants for deportation, helps the Israeli government kill Palestinians in Gaza, and helps our employers maximize profits by analyzing massive amounts of health care data.
作者对应用于包括医疗保健在内的多个行业的人工智能描绘了一幅美好愿景,但他并非在床边工作的护士,也不是码头工人,更不是公务员。他没有使用这些产品的直接工作经验。当你与我们这样的人交谈——那些日复一日从事着维持国家运转的实际工作的人——你就会明白,人工智能永远是为了企业的利润,绝非为了帮助我们工作。
The author presents a puppies-and-rainbows view of artificial intelligence deployed in any number of industries, including health care. But he is not a working bedside nurse. He is not a longshoreman. He is not a civil servant. He has no direct on-the-job experience with these products. When you talk to people like us, the ones actually doing the real work that keeps our country running day in and day out, you will learn that AI is always for the benefit of the corporation’s profits, never to help us in our jobs.
在我们的行业中,医院引入人工智能是为了排挤和取代护士,为了在轮班时危险地削减人手,为了拒绝为患者提供护理,或是为了实现账单收益最大化,而不是为了支持我们拯救患者生命的使命。在纽约市的蒙特菲奥里医院,管理层于7月解雇了12名资深护士,这些护士原本负责审查患者病历并处理保险公司的承保问题,医院用人工智能软件取代了她们。
In our industry, hospitals have introduced AI to displace and replace nurses, to dangerously short-staff our shifts, to deny patients care, or to maximize billing — not to support our mission to save patients’ lives. At Montefiore hospital in New York City, management in July laid off 12 veteraned nurses who review patient charts and deal with insurance companies over coverage problems.
在全美最大的营利性连锁医院HCA,护士们被迫下载并使用一款名为Timpani的排班应用程序,这是Palantir的产品。Timpani彻底搞乱了她们的日程安排,而且不出所料,它总是无法根据患者的数量和病情严重程度,在任何轮班中安排足够经验丰富的护士。美国近一半的医院正在使用电子健康记录平台EPIC,该平台最近宣布已将ChatGPT集成到其系统中。
It replaced them with A.I.-powered software. At HCA hospitals across the country, the largest for-profit chain in the U.S., nurses are compelled to download and use a scheduler app called Timpani, a Palantir product. Timpani has wreaked havoc with their calendars and — no surprise — invariably fails to schedule enough experienced nurses on any given shift for the number and severity of patients. Almost half of U.S. hospitals are using the electronic health record platform EPIC, which recently announced it had integrated ChatGPT into its system.
我们的护士们已经发现,EPIC系统存在许多尚未得到解决的系统性问题。他们担心将患者的个人医疗数据输入 ChatGPT 不仅严重侵犯了患者的隐私,而且绝对是不安全的。这些公司声称该系统能够自动生成交接报告,从而无需护士之间进行面对面的沟通。但任何经验丰富的护士都知道:从前一位护士那里获得关于患者病情的口头信息,往往可能关系到患者的生死安危。
Our nurses have already documented a whole host of systemic, unresolved problems with EPIC and fear that feeding patients’ personal medical data into ChatGPT is not only a gross violation of our privacy, but is just flat-out unsafe. The companies boast that the system can generate automated end-of-shift hand-off reports that eliminate the need to talk to each other about patients. But any good RN knows that getting a verbal update on a patient from the previous nurse can mean the difference between life and death. So don’t fall for people selling you a utopian view of AI.
因此,请不要被那些美化人工智能(AI)的人所欺骗。护士们并不反对技术本身,但我们清楚:真正有助于我们更好地照顾患者的技术,与那些可能对患者造成伤害的技术之间存在本质区别。雇主们在我们工作场所推广的所有人工智能技术都未经测试、未经验证,也缺乏相应的监管机制;这些技术的最终目的只是为了提高他们的利润,而非为了患者的利益。
Nurses are not against technology, but we know the difference between technology that helps us take better care of you and technology that kills you. All of the AI technology our employers are rolling out in our workplaces is untested, unproven, unregulated, and ultimately benefits their profit margin, not you or us.
实际上,这些人工智能公司正在把患者和护士当作实验对象。我们坚决反对这种做法。请相信护士,而不是人工智能。杰米·布朗(Jamie Brown)是全国护士联合组织(National Nurses United)的主席。
AI companies are essentially using patients and nurses as guinea pigs. We say no way. Trust nurses, not AI. Jamie Brown, RN, is president of National Nurses United.