新加坡：卫生部周三（9月30日）表示，公共医疗机构医护人员遭受虐待和骚扰的报告数量几乎翻了一番，从2023年的约2200起增加到2025年的4200起。同期，向警方报案的案件数量也从约350起上升至550起。
SINGAPORE: Reports of abuse and harassment against healthcare workers at public institutions nearly doubled from about 2,200 cases in 2023 to 4,200 in 2025, the Ministry of Health (MOH) said on Wednesday (Sep 30). The number of cases reported to the police also rose over the same period, from about 350 to 550.
在同日发布的一份报告中，预防医护人员遭受虐待和骚扰三方工作组表示，这一增长本身并不意味着虐待和骚扰变得更加普遍。
In a report released the same day, the Tripartite Workgroup for the Prevention of Abuse and Harassment of Healthcare Workers said the rise does not in itself suggest that abuse and harassment have become more prevalent.
工作组指出，这反而与人们对何为不可接受行为的认知提高，以及医护人员在发声和采取行动方面拥有更大信心相一致。
Instead, it is consistent with greater awareness of what constitutes unacceptable behaviour and greater confidence among healthcare workers to speak up and take action, the workgroup said.
这份名为《并肩同行：预防新加坡医疗保健领域的虐待与骚扰》的报告记录了该工作组四年的工作成果。该工作组成立于2022年，旨在应对当时人们对新加坡各地医护人员安全与福祉日益增长的担忧，其任期已于6月30日结束。
Titled Standing Together: Prevention of Abuse and Harassment in Healthcare in Singapore, the report documents the workgroup's four years of work. It was set up in 2022 amid growing concerns about the safety and well-being of healthcare workers across Singapore, and its term ended on Jun 30.
在邱德拔医院和义顺社区医院安全周活动上，卫生部兼数字发展及新闻部高级政务部长拉哈尤·玛赞（Rahayu Mahzam）在发布该报告时表示，虐待和骚扰不应被视为医疗工作的一部分。
Speaking at the Khoo Teck Puat Hospital and Yishun Community Hospital Safety and Security Week, where the report was launched, Minister of State for Health Rahayu Mahzam said abuse and harassment should not be accepted as part of healthcare work.
作为该工作组顾问的拉哈尤女士表示：“医疗工作有时会涉及艰难的对话，特别是在患者或护理人员感到焦虑或沮丧时。”“然而，虐待和骚扰绝不能被视为工作中不可避免的一部分。”三分之二的人曾目睹或经历过虐待2023年，工作组通过问卷调查和焦点小组讨论，接触了超过3000名医护人员和1500多名公众。
“Healthcare work will sometimes involve difficult conversations, particularly when patients or caregivers are anxious or frustrated,” said Ms Rahayu, who is an adviser to the workgroup. “However, abuse and harassment must never be accepted as an inevitable part of the job.”TWO IN THREE WITNESSED OR EXPERIENCED ABUSE In 2023, the workgroup engaged more than 3,000 healthcare workers and more than 1,500 members of the public through surveys and focus group discussions.
调查显示，约三分之二的医护人员表示他们曾目睹或经历过虐待或骚扰，其中言语虐待是最常见的形式之一。
About two in three healthcare workers surveyed said they had witnessed or experienced abuse or harassment, with verbal abuse among the most prevalent forms.
报告指出，许多事件未被上报，原因在于员工不清楚举报渠道、担心遭到报复，或者认为这种对待仅仅是“工作的一部分”。
Many incidents went unreported because workers were unclear about reporting channels, feared repercussions or believed such treatment was simply "part of the job", the report said.
工作组于2023年启动了一个三方框架，为虐待和骚扰行为设定了统一的定义，并规范了医疗机构应对此类事件的方式。
The workgroup launched a tripartite framework in 2023 that set a common definition of abuse and harassment and standardised how healthcare institutions should respond to incidents.
目前，所有公立医疗机构都设有专门的医护人员保护职能部门，包括首席健康官。机构可以对肇事者采取行动，包括发出警告、将其驱逐出院区，或让无需紧急医疗护理的施虐患者出院。
All public healthcare institutions now have dedicated healthcare worker protection functions, including chief wellness officers. Institutions can take action against perpetrators, including issuing warnings, removing them from their premises or discharging abusive patients who do not require urgent medical care.
超过6000名医护人员接受了高级冲突降级和自卫技巧培训。所有一线员工均接受基础培训，该培训也是新入职医护人员入职流程的一部分。威胁与性骚扰这份长达23页的报告重点列举了几起虐待和骚扰案例。其中一起案例中，一名患者对一名女性员工发表了冒犯性的性言论，导致其感到痛苦。起初，她因感到尴尬并担心追究此事会增加自身压力，而不愿上报。
More than 6,000 healthcare workers have been trained in advanced de-escalation and self-defence techniques. Basic training is given to all frontline staff and forms part of onboarding for new healthcare workers. THREATS, SEXUAL HARASSMENT The 23-page report highlighted several cases of abuse and harassment. In one, a patient made offensive sexual remarks to a staff member, causing her distress. She was initially reluctant to report the incident out of embarrassment and concern that pursuing it would add to her stress.
她随后获得了健康假和定期的心理健康检查，并在举报过程中得到了支持。院方告知该患者及其配偶，这种行为是不可接受的，绝不姑息。
She was given wellness leave and regular well-being check-ins, and supported through the reporting process. The patient and his spouse were told the behaviour was unacceptable and would not be tolerated.
在另一起案例中，新加坡国立大学医院的一名临床护士因告知一名患者的父亲出于安全考虑病房内禁止使用代步车，而被对方围堵。
In another, a nurse clinician at National University Hospital was cornered by a patient's father after telling him mobility scooters were not allowed in the ward for safety reasons.
据报告显示，该男子用一张心脏病患者专用桌挡住她的去路，并展示了一根针和一把折叠刀，威胁她并两次向她吐口水。院方随即向该男子发出警告，并向警方报案，同时支持该护士申请个人保护令。
The man blocked her exit with a cardiac table, displayed a needle and penknife, threatened her and spat at her twice, according to the report. The hospital issued him a warning, made a police report and supported the nurse in applying for a personal protection order.
根据该工作组2025年进行的调查结果，超过九成的公共机构医疗工作者表示，他们的所在单位鼓励他们报告虐待和骚扰行为，并支持营造一个安全、尊重他人的工作环境。
WORK TO CONTINUE A 2025 survey by the workgroup found that more than nine in 10 healthcare workers at public institutions felt their organisations encouraged the reporting of abuse and harassment and supported a safe and respectful work environment.
在当年接受调查的公众中，86%的人表示如果目睹针对医疗工作者的此类行为，他们会选择介入；90%的人认为每个人都有责任参与预防这类行为的发生。
Among members of the public surveyed that year, 86 per cent said they would consider stepping in if they witnessed such behaviour against a healthcare worker.
报告指出，随着该工作组的任期结束，一个由雇主主导的“实践社区”（Community of Practice）将继续推动相关工作的发展。该社区将为医疗机构提供一个平台，以便他们分享经验、提升自身能力并交流最佳实践。
Nine in 10 said everyone had a part to play in preventing it. With the workgroup's term concluded, an employer-led Community of Practice will sustain its momentum, the report said. It will give healthcare organisations a platform to share experiences, strengthen capabilities and exchange best practices.