一份针对Travelodge的独立审查报告显示，在发生一起严重性侵案件后，客人仍面临风险，今夏该连锁酒店近十分之一的分店均有房间闯入事件报告。
An independent review into Travelodge after a serious sexual assault has found that guests are still at risk, with room intrusions reported at nearly one in 10 of its hotels this summer.
这份长达70页的严厉报告于周四发布，系今年早些时候委托进行，起因是一名男子因2022年在梅登黑德Travelodge对一名女客实施严重性侵而被定罪。
The damning findings were published in a 70-page report on Thursday which was commissioned earlier this year after a man was convicted of a serious sexual assault against a Travelodge guest in Maidenhead in 2022.
该犯罪者谎称是受害者男友，骗取了其房卡复印件，并在酒店床上对其实施性侵。受害者在报告中被称为"Lily"，事后仅获得她形容为"侮辱性"的30英镑退款。
The perpetrator was handed a copy of the victim’s room key, having falsely claimed to be her boyfriend, and sexually assaulted her in her hotel bed The victim – referred to as “Lily” in the report – was later offered what she described as an “insulting” £30 refund.
该事件引发了更多关于该连锁酒店安保失职的举报，最终导致首席执行官Joanna Boydell于8月辞职。
The incident prompted further reports of security failings at the hotel chain, eventually leading to the resignation of Joanna Boydell as chief executive in August.
领导审查的资深大律师Paul Greaney KC表示，Lily"受到Travelodge的对待方式不当且不公；简直是耻辱"。他指出，酒店对其投诉的回应"是出于想尽快、以最低成本摆平投诉的意愿"。
Paul Greaney KC, the barrister who led the review, said Lily “was treated by Travelodge in a way that was inappropriate and unfair; indeed, it was disgraceful” He said the hotel’s response to her complaint “was driven by a desire to get rid of the complaint as quickly and cheaply as possible”.
报告称："Travelodge在收到Lily书面投诉后的处理，未达到公众对Travelodge这类组织的任何预期标准。简直令人发指。"总体而言，这些失职极其严重，责任主要在于组织本身，而非任何个别员工。" Greaney承认，Travelodge自3月以来一直在尝试改进房间安保政策和培训。但他表示，目前采取的措施尚不足以确保客人安全。
The report said: “Travelodge’s treatment of Lily, following her complaint in writing, fell short of every standard the public would expect of an organisation such as Travelodge. It was simply appalling. “Overall, these failings are extremely serious and rest principally with the organisation, rather than with any individual [member of staff].”Greaney acknowledged that Travelodge had been trying to improve its room security policies and training since March. However, he said not enough had yet been done to assure guests were safe.
尽管 Travelodge 加强了其核心安全政策，但 Greaney 发现这些政策在实际执行中并未得到充分、一致地落实（换句话说，这些安全措施并未真正被深入地融入到酒店的管理体系中）。报告指出：“即使在安全状况有所改善的背景下，仍有客人反映在近十分之一的 Travelodge 酒店（约 60 家酒店）中发生了房间入侵事件。”
Despite Travelodge strengthening its key security policy, Greaney found it was “not being applied with anything like sufficient consistency on the ground. In other words, it has not sufficiently embedded.”“Even in this period of strong improvement, there were reports by guests of room intrusion across nearly one in 10 of Travelodge hotels, which represents around 60 hotels,” the report said.
Greaney 表示：“我对目前采取的措施仍感到不满；这些措施显然不足以保障客人在 Travelodge 酒店住宿时的安全。”
“I am not satisfied that enough has yet occurred to make guests as safe as they should be when staying in a Travelodge,” Greaney added.
虽然这份评估报告主要关注了该连锁酒店的安全漏洞，但报告也指出全国各地的酒店都存在严重的安全问题，房间入侵事件在整个酒店行业都普遍存在。报告提出了一系列改进建议，包括：
Although the review was focused on the budget chain’s failings, the KC said guests were suffering unacceptable security breaches in hotels across the country and room intrusions “are a problem across the hotel sector”. The review put forward a series of recommendations, including:
制定新的政策，以应对针对妇女和女孩的暴力行为；
Creating a new policy to address violence against women and girls.
改善那些需要独自工作的员工的安全保障措施；
Improving safety policies for staff working alone.
为所有前台工作人员配备随身摄像机；
Introducing body cameras for all reception staff.
在所有酒店中统一安装闭路电视监控系统；
Installing consistent CCTV systems across all its hotels.
安排“神秘顾客”对酒店的安全措施进行测试，以确保其有效性。
Introducing mystery shoppers to test its key security policy.
Travelodge 表示欢迎这份报告的建议，并已成立一个新的委员会来负责落实这些建议，同时计划在接下来的 6 至 12 个月内跟踪实施进展。
Travelodge said it welcomed the report’s recommendations, had put together a new board committee to ensure they were implemented and planned to track their progress over the next six to 12 months.
在随报告发布的声明中，Travelodge 的临时首席执行官 Ray Reidy 表示：“我代表 Travelodge 向所有受到影响的客人表示诚挚的歉意，尤其是 Lily。在过去六个月里，我们在预防和解决这些问题方面取得了显著进展，但我们也认识到还有许多工作需要继续完成。
In a statement released alongside the review, Travelodge’s interim chief executive, Ray Reidy, said: “I apologise unreservedly on behalf of Travelodge to all guests where we have failed, and particularly to Lily. We have made significant progress in preventing and addressing these issues over the past six months, and we recognise we still have further to go.
“我们正在努力改进客户服务机制，以便在出现问题时能够及时、妥善地回应客人的需求。我们将持续努力，确保客人在最需要的时候能够得到足够的支持和关怀。”
“We are working hard to transform our customer service so we respond appropriately when things don’t go right. We will continue to improve so customers get the right level of support and empathy when they need it most.”