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2000亿美元的零售媒体热潮正让首席营销官们头疼不已The $200 billion retail media boom is causing headaches for CMOs

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“万物皆可成为广告网络”这一新兴营销准则正变得愈发真实。那么,面对如雨后春笋般涌现、争夺营销预算的商业和零售媒体网络,营销人员作何感想?Arla Foods 媒体与数字业务负责人罗布·爱德华兹(Rob Edwards)对我表示:“有时这看起来相当滑稽。”就在上周,麦当劳和银行业巨头花旗集团成为了加入这场商业媒体混战的最新成员。

The newish marketing maxim that "everything is an ad network" becomes truer by the week. So, how do marketers feel about the explosion of commerce and retail media networks competing for their budgets? "It's quite comical at times," Rob Edwards, head of media and digital at Arla Foods, told me. Just last week, McDonald's and banking giant Citi became the latest entrants to the commerce media scrum.

从 DoorDash 到一元店(Dollar Tree),从加油泵到冷柜门,只要一家公司拥有网站、应用程序或屏幕,它就很可能已经盯上了媒体网络这块蛋糕。据某行业追踪机构统计,全球目前已有超过 200 个零售和商业媒体网络,这让首席营销官们感到市场正变得嘈杂且碎片化。Experian Marketing Services 首席营收官凯文·邓恩(Kevin Dunn)表示,一位与六个零售媒体网络合作的营销人员,实际上是在执行六套不同的策略。

From DoorDash to Dollar Tree, gas pumps to freezer doors, if a company has a website, app, or screen, chances are it's got a media network in its sights. With more than 200 retail and commerce media networks worldwide, according to one industry tracker, the space is becoming noisy and fragmented for CMOs. A marketer working with six retail media networks is effectively running six different playbooks, said Kevin Dunn, chief revenue officer of Experian Marketing Services.

“这使得规划、对比绩效和扩大规模变得困难重重,”邓恩说道。本月,广告行业协会 ISBA 与营销咨询公司 MediaSense 对英国五大零售媒体网络进行了审计,评估标准超过 200 项。研究发现,这些网络在指标上存在显著差异,仅“归因销售”的定义就有五种不同版本。ISBA 媒体顾问克莱尔·奥布莱恩(Clare O'Brien)对我表示:“资金终究会易手,因此就销售定义达成一致本应很容易。”

"That makes it hard to plan, compare performance, and scale," Dunn said. This month, the ad trade body ISBA and marketing advisory firm MediaSense audited five major UK retail media networks across more than 200 criteria. The study found significant inconsistencies in metrics, including five different versions of what constitutes an "attributed sale." "Money exchanges hands at some point," Clare O'Brien, associate media advisor at ISBA, told me, so it should be easy to agree on the definition of a sale.

商业媒体为企业提供了一个高利润机会,使其能够将自有空间变现。大多数企业已经拥有现成的供应商名录,可以将他们转化为广告商。其核心卖点在于:第一方数据、靠近购买点的宝贵广告位,以及能够证明广告是否促成销售的闭环归因。在上周的麦当劳投资者日上,首席营销官摩根·弗拉特利(Morgan Flatley)表示,公司目标是将“麦当劳媒体网络”打造为“一项长期价值 10 亿美元的业务”,通过其应用程序、自助点餐机、菜单板及其他店内广告位,为广告商提供触达其全球每日 7000 万客户的机会。

Commerce media offers companies a high-margin opportunity to monetize space they already own. Most already have a Rolodex of suppliers they can convert into advertisers. The pitch: First-party data, valuable placements near the point of purchase, and closed-loop attribution that shows whether an ad drove a sale. At McDonald's investor day last week, CMO Morgan Flatley said the company aims to build the McDonald's Media Network into "a $1 billion business over time," offering advertisers access to its 70 million daily global customers through its app, kiosks, menu boards, and other in-restaurant placements.

弗拉特利表示:“这是一个为系统创造收入的机会,几乎不需要额外成本,没有运营复杂性,也不会干扰我们的客户体验。”从表面上看,这种规模对广告商很有吸引力。但商业媒体的突然增长也给营销人员带来了一些潜在的麻烦。一致的衡量标准是首要担忧。爱乐公司的爱德华兹说:“这里面有一点‘江湖郎中’的成分,”因为数据并不总是经得起推敲。

"It's an opportunity to generate revenue for the system with little in the way of additional cost, no operational complexity, and no disruption to our customer experience," Flatley said. On the face of it, that kind of scale is attractive to advertisers. But commerce media's sudden growth spurt has several potential headaches for marketers. Consistent measurement is the top concern. "There's a little bit of snake oil," Arla's Edwards said, because the data doesn't always stack up.

闭环衡量系统存在与早期封闭式社交媒体所面临的同样的“给自己打分”的问题。麦当劳自助点餐机上的广告是否真的促使顾客在购买巨无霸时选择了可乐,还是他们本来就打算买?零售媒体的热潮也未必让网络本身获利。商业广告技术公司Fluent的首席营销官珍妮·沃尔登表示,在已推出零售媒体网络的200多家公司中,只有不到50家产生了足够的实质性收入,足以在财报和新闻稿中提及。

Closed-loop measurement systems have the same "grading your own homework" problem that plagued the early days of walled-garden social media. Did the ad on the McDonald's kiosk persuade the customer to select a Coke with their Big Mac, or were they planning to buy it anyway? The retail media rush hasn't necessarily paid off for the networks themselves yet, either. Of the 200-plus companies that have launched a retail media network, fewer than 50 of those are driving enough material revenue to mention them in their earnings reports and releases, said Jeanniey Walden, CMO of the commerce adtech company Fluent.

据沃尔登统计,其中能证明对公司收益有提升作用的不到五家。沃尔登补充道:“走进任何一个零售媒体网络负责人的房间,他们都会分享在锁定既能提供增量资金又能为网络带来客户的广告商时所面临的压力。”对于营销人员来说,碎片化也可能意味着对消费者的广告轰炸。还记得你在流媒体电视上反复看到同一个广告的时候吗?

Fewer than five of those can demonstrate a boost to their company's earnings, by Walden's count. "Walk into any room of retail media network leaders, and they will share their stress locking down advertisers who offer both incremental dollars and customers to the network," Walden added. Fragmentation for marketers could also mean ad bombardment for consumers. Remember when you kept seeing the same ad over and over again on streaming TV?

如果广告商反复付费,在你的银行应用程序、优步行程和杂货购物中触达你,会发生什么?频率上限变得至关重要,尤其是因为商业媒体网络有动力随着时间的推移引入更多的广告位,以保持业务增长。爱德华兹说:“你必须非常小心用户体验,因为你可能会让人们感到反感。”

What happens when an advertiser pays repeatedly to reach you across your banking app, Uber ride, and grocery shop? Frequency capping becomes key, not least because commerce media networks have an incentive to introduce more ad slots over time to keep their businesses growing. "You've got to be really careful about the experience because you're going to turn people off," Edwards said.

根据 Business Insider 姊妹公司 EMARKETER 的数据,全球零售媒体支出有望从今年的约 2030 亿美元增至 2030 年超过 3200 亿美元,O'Brien 表示,该行业是时候引入标准机构了,就像其他媒体所做的那样,以兑现其对营销人员和商业媒体运营商的承诺。该行业在标准方面并非从零开始,但采用情况参差不齐。美国 IAB 和 IAB Europe 于 2024 年开始发布零售媒体衡量标准和指南,且这项工作仍在持续扩展。

With global retail media spending on track to surpass $320 billion by 2030 from about $203 billion this year, per Business Insider sister company EMARKETER, O'Brien said it's time for the sector to introduce a standards body, much like other media have, to live up to its promise for marketers and commerce media operators alike. The industry isn't starting from scratch on standards, but adoption is patchy. The IAB in the US and IAB Europe began publishing retail media measurement standards and guidelines in 2024, with that work continuing to expand.

尽管如此,IAB Europe 2025 年的自有研究发现,53% 的广告买家表示缺乏标准化是其零售媒体投资的障碍。O'Brien 在谈到推动标准化时表示:“这不是哪一方比另一方赢得更多,而是实实在在地让投资变得更轻松、更简单。”

Still, IAB Europe's own research in 2025 found that 53% of ad buyers said a lack of standardization was a barrier to their retail media investment. "This isn't one side winning more than the other side," O'Brien said of the push for standards. "It's literally about making it easier and more straightforward to invest."