意大利竞争管理局（AGCM）已对Suno展开调查。Suno是一家美国公司，其人工智能服务可将文本提示转化为歌曲。该管理局今日表示，根据意大利法律，Suno部分服务条款可能对消费者不公平。
Italy’s competition authority, the AGCM, hasopened an investigation into Suno, the US company whose AI service turns text prompts into songs. The authority said today that parts of Suno’s terms of service may be unfair to consumers under Italian law.
此案依据的是意大利《消费者法典》第33条。根据该条款，若合同条款使权利平衡过度向公司倾斜而损害客户利益，则被视为不公平条款。
The case is based on Article 33 of Italy’s Consumer Code, and according to this article, a contract term is considered unfair when it tips the balance of rights too heavily in favour of the company and against its customers.
AGCM提出了多项担忧，指出Suno的条款似乎允许其单方面更改合同、服务及订阅价格，且无需提供理由。
The AGCM raised a number of concerns, pointing out that Suno’s terms seem to allow it to alter the contract, the service, and the subscription prices on its own without providing a reason.
此外，这些条款似乎还允许该公司随时暂停或关闭用户账户，以及其中存储的任何歌曲，且无需提前通知。
Furthermore, the terms seem to permit the company to suspend or close accounts, along with any songs stored in them, at any time and without notice.
管理局还表示，用户注册时似乎被要求同意一些当时无法查看的额外条款，而这些条款在总体上似乎限制了Suno的法律责任。
Moreover, when users areg up, they are apparently asked to agree to further terms which they cannot see at that time, and the terms seem to restrict Suno’s liability in general terms, the authority said.
此外，这些条款还要求用户放弃其道德权利，而道德权利允许作者控制其作品如何署名和受到对待。意大利版权法对道德权利予以保护。
Furthermore, the terms require users to waive their moral rights, which allow authors to control how their work is credited and treated. Moral rights are protected by Italian copyright law.
该管理局还质疑了争议解决方式，因为Suno的条款似乎将消费者的索赔案件提交至美国的具有约束力的个人仲裁程序，且设有严格的时间限制，并无集体诉讼的规定；条款还规定，Suno总部所在的马萨诸塞州法院拥有专属管辖权。
The authority also raised questions about the way disputes are dealt with, since Suno’s terms seem to have consumer claims referred to binding individual arbitration in the United States, with strict time limits and no provision for class actions; they also state that the courts in Massachusetts, the state where Suno is based, have exclusive jurisdiction.
未来几周内，AGCM将通过其网站就争议条款举行公开咨询，国家行业协会、商会及受认可的消费者团体均可参与。此案是AGCM近期针对人工智能公司采取消费者行动的又一例。
In the weeks to come, the AGCM will hold a public consultation on the contested terms through its website, and national trade associations, chambers of commerce and recognised consumer groups will be allowed to take part. This case represents the latest instance of the AGCM taking consumer action against an AI company.
今年早些时候，在DeepSeek、Mistral和Nova AI这三家公司同意向用户提示“幻觉”现象后，该组织结束了对它们的调查。所谓“幻觉”，是指聊天机器人生成虚假信息的情况。
Earlier this year, the organisation concluded its investigations into DeepSeek, Mistral and Nova AI after the three companies agreed to alert their users to hallucinations, which occur when chatbots generate false information.