比·拉塞尔出生不久便不幸去世，她的父母因此悲痛欲绝。
When Poppy Russell died shortly after birth, her parents were left bereft.
接下来发生的事更让这一切难以承受——她的母亲被指责为导致女儿死亡的原因。随后的调查最终认定，波比的死亡本是可以避免的。
What followed made matters harder to bear - her mother was blamed for the death. An inquest would later conclude that Poppy's death was preventable.
然而，尼尔和凯蒂·拉塞尔并没有远离这个曾让他们失望的医疗信托机构，而是选择与之合作，努力将充满人文关怀的护理重新带回英国国家医疗服务体系（NHS）。
But instead of walking away from the trust that had failed them, Neil and Katie Russell are now working with it to bring compassionate care back into the NHS.
“我们本可以轻易地被仇恨、愤怒和暴怒所吞噬——而这些情绪至今仍然存在，”凯蒂说。
"We could have very easily been consumed by hate and anger and rage at what happened – and those feelings are still there," said Katie.
“但如果波比遭遇的悲剧没有带来任何改变，那这一切又有什么意义呢？”
"But if no change comes from what happened to Poppy, then what's the point?"
波比·拉塞尔于2021年4月在特尔福德的王室公主医院去世时，年仅12小时大。
Poppy Russell died in April 2021 at the Princess Royal Hospital in Telford. She was just 12 hours old.
怀孕期间，她的母亲曾告诉助产士，自己有“分娩恐惧症”，害怕自然分娩，希望进行剖腹产手术。
During her pregnancy her mother told midwives that she had tokophobia, a fear of natural birth and wanted a caesarean section.
但凯蒂表示，她多次被告知“不能仅仅因为害怕就要求剖腹产”。当她进入分娩阶段时，医生对她进行了催产，但随后“我们被长时间独自留在房间里，我完全得不到护理”，她解释道。
Katie said she was repeatedly told however that she "couldn't just ask for a c-section." When she went into labour, Katie was induced and then "we were left in a room for long periods of time where I had no care," she explained.
“最后，当我们进入分娩室时，我的身体状况没有得到适当的监测，他们也没有注意到波比出现危险的迹象。”讽刺的是，波比最终不得不通过紧急剖腹产出生。
"Finally, when we got into the labour suite, I wasn't monitored appropriately and they missed signs that Poppy was in distress." In a bitter irony, Poppy had to be delivered by emergency caesarean.
对她的死亡进行的调查发现，如果波比能早一个小时出生，她本可以活下来。
An inquest into her death found that had Poppy been born an hour earlier, she would have survived.
负责运营该医院的什鲁斯伯里和特尔福德NHS信托机构（SaTH）随后将女儿的死归咎于凯蒂。
The Shrewsbury and Telford NHS Trust (SaTH), which ran the hospital, subsequently blamed Katie for her daughter's death.
他们声称凯蒂拒绝接受胎儿监测，但调查结论指出这一说法并不属实。
They said she had refused foetal monitoring; the inquest concluded that was untrue.
“这个信托机构让我们陷入了极其糟糕的境地，”尼尔·拉塞尔说。
"The trust left us in an appalling position," said Neil Russell.
“不仅被认定对我们的护理存在疏忽，而且在之后数月乃至数年的时间里，我们还发现一些工作人员试图掩盖真相。”
"Not only were they found to have neglected our care, but in the months and years following, we uncovered that members of staff had tried to cover it up.
失去女儿是一回事，但随后发现这一过程中充斥着谎言，这几乎同样令人难以承受。”
Losing your daughter is one thing, but then to find that there was a cavalcade of lies was almost as bad."
在2023年的死因研讯结束后，该信托基金表示：“我们承认在提供的护理服务中存在失误，并对此深表歉意。”该基金称任何婴儿的死亡都是一场“悲剧”，并承诺改善产科服务。
Following the inquest in 2023 the trust said: "We recognise there were failings in the care we provided and we are truly sorry." It said the death of any baby was a "tragedy" and promised improvements to maternity services.
2024年3月，这对夫妇与该信托基金举行了会谈，讨论了所发生的一切。通过这些讨论，尼尔和凯蒂决定他们需要以某种方式纪念波比。
In March 2024, the couple had a meeting with the trust to discuss all that had happened. From the discussions, Neil and Katie decided they needed to honour Poppy.
“关于‘波比的承诺’（Poppy's Promise）的最初对话，核心在于人性，”45岁的尼尔说。
"The first conversations about Poppy's Promise were about being human," said Neil, 45.
“它源于我们所受到的对待，以及我们没有被当作人来对待的经历。”“波比的承诺”基于四项护理原则：同情心——展现善意；认可——体察患者的感受；尊重——重视他们的意见；赋权——让患者参与到自己的护理中。“这是在看人，而不是看诊断结果。是有人走进房间握住你的手，是有人承认这对你来说很艰难，”凯蒂说。
"It spun from our treatment, and not being treated like human beings." Poppy's Promise is based on four care principles: Compassion - showing kindness Acknowledgement - recognising a patient's feelings Respect - valuing their opinion Empowerment - involving patients in their care "It's seeing the person, not the diagnosis. It's someone coming into a room holding your hand, someone acknowledging the fact that this is difficult for you," said Katie.
尽管在女儿去世时遭受了糟糕的护理，但41岁的凯蒂仍清晰地记得一位展现出同情心的助产士。“她走进来问我：‘你还好吗？我只想给你一个拥抱。’
Even in the midst of her poor care at the time of her daughter's death, Katie, 41, vividly remembers one midwife who showed some compassion. "She came in and said, 'how are you doing? I just want to hug you.'
“她坐在我身边，和我一起哭，她说：‘这本不该发生。’那句话我将永远铭记，因为那正是我当时最需要的。”在波比去世时，什罗普郡什鲁斯伯里和特尔福德医院国民保健信托基金（SaTH）正处于一项大规模产科调查之中。
"She sat with me and she cried with me and she said, 'this should never have happened,' and that will always stay with me because it's exactly what I needed at that point." At the time of Poppy's death, SaTH was in the middle of a large maternity inquiry.
调查发现，如果有更好的护理，201名婴儿和9名母亲本可能幸存。
The review found that 201 babies and nine mothers might have survived with better care.
作为其改进计划的一部分，该信托基金目前正在向所有8000名员工推广“波比的承诺”。
As part of its improvement programme, the trust is now rolling out Poppy's Promise to all 8,000 staff.
除了提醒现有员工关注同情护理的原则外，该信托基金还将相关问题纳入了招聘流程中。
As well as reminding its existing employees of the principles of compassionate care, the trust has embedded a question about it into its recruitment processes.
培训中最重要的部分是"提醒我们，我们在这里是为了一个女人的旅程，他们并不在我们的旅程上"，来自该信任的助产院病房经理塔莎·西蒙斯(Tasha Simmons)说。"他们不需要知道我今天早上回答了三次紧急铃，这对他们来说并不重要。"重要的是我完全在场与他们一起，以善意和同情心支持他们的经历。没有人开始轮班时打算提供缺乏同情心的护理。
The most important part of the training is "to remind me that we are here on a woman's journey, they are not on our journey," says Tasha Simmons, a midwifery ward manager at the trust. "They don't need to know that I've answered three emergency bells this morning, that's not important to them. "What's important is I'm fully present with them to support them in their experience, with kindness and compassion." No-one starts a shift intending to provide care that is lacking in compassion.
员工表示，问题在于他们所承受的压力——从急诊科的人数众多到医院病人情况复杂。
The problem, say staff, is the pressure they are under - from the sheer number of people in Accident and Emergency to the complexity of many of the patients in hospital.
在这种情况下记得用善意对待每个人可能是一个挑战，普莉王子医院急诊科顾问医生阿德里安·瓦尔什(Dr Adrian Walsh)表示。
Remembering to treat each person with kindness in those circumstances can be a challenge, said Dr Adrian Walsh, an emergency medicine consultant at the Princess Royal Hospital.
他表示：「存在著情感和同情疲惫的高风险。日复一日，我们面临著大量相互竞争的需求。」「但有研究表明，事实上如果人们被以同情心和同理心对待，他们会有更少的并发症，[他们的]结果会更好。」波比的父母表示，其他NHS组织和一些大学已经联系他们，探讨是否能将波比的承诺融入他们的教学计划中。他们的目标是将同情心护理贯穿整个卫生服务系统。
There is a "high risk of emotional and compassion fatigue. Day in, day out we have a significant amount of competing demands," he said. "But there's been some research done that actually demonstrates if people are treated with compassion and empathy, they have less complications, [their] outcomes are better." Poppy's parents say that other NHS organisations and some universities have been in touch to explore whether they can incorporate Poppy's Promise into their teaching programme. Their goal is to embed compassionate care throughout the health service.
在BBC Sounds、Facebook、X和...关注BBC Shropshire
Follow BBC Shropshire on BBC Sounds, Facebook, X and