举报人称对所有遗嘱认证电话的录音和分析是“压迫性和反乌托邦的”。合作社已成为最新一家将员工置于AI监控之下的雇主，采用自动化监听技术对部分员工与客户的每个电话进行评分。
Whistleblower says recording and analysis of all probate calls is ‘oppressive and dystopian’ The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers.
据一名举报人描述，这种“压迫性和反乌托邦的”系统中，合作社法律服务正使用AI模型记录、分析并为代理人与寻求遗嘱认证、遗嘱和遗产建议的客户之间的互动打百分制分数。
In a system described as “oppressive and dystopian” by a whistleblower, Co-op Legal Services is using AI models to record, analyse and award a percentage score for interactions between agents and customers seeking advice about probate, wills and estates.