华盛顿,10月8日电——本周针对麦当劳的一起联邦反垄断诉讼指控,这家快餐巨头正利用人工智能驱动的工具操纵菜单价格,这标志着最新一起指控企业依赖新技术串通损害消费者利益的案件。
WASHINGTON, Oct 8 - A federal antitrust lawsuit against McDonald's this week claims the fast-food giant is using AI-powered tools to fix menu prices, marking the latest case to allege companies are relying on new technologies to collude and harm consumers.
原告已就涉及酒店、房地产、健康保险等行业的公司提起诉讼,如今轮到了汉堡业。这些指控目前正在全国各地的集体诉讼中审理,目前判决结果不一。
Plaintiffs have sued companies in industries ranging from hotels and real estate to health insurance, and now, hamburgers. The claims are pending in class action lawsuits around the country, with mixed outcomes so far.
麦当劳案件的关键部分在于其特许经营模式——其美国约1.4万家餐厅大多由独立业主经营。诉状称,餐厅业主本应自由竞争,却受到麦当劳施压,被迫使用其“定价引擎”,否则面临失去特许经营资格的风险,从而推高了数百万顾客购买巨无霸、薯条及其他菜单项目的成本。
The McDonald's case hinges in part on the company's franchise model, in which most of its 14,000 US restaurants are independently owned. It says restaurant owners should be competing freely but are pressured by McDonald's to use its "pricing engine" or risk losing their franchise status, driving up the cost of Big Macs, fries and other menu items for millions of customers.
麦当劳向路透社表示,其特许经营商单独制定价格,“人工智能并不设定巨无霸或任何其他菜单项目的价格。”
McDonald’s told Reuters that its franchisees set prices individually, and that "AI does not set the price of a Big Mac or any other menu item.”
该诉讼紧随路透社一份详细报道麦当劳如何利用人工智能指导菜单定价的报道之后提起。芝加哥联邦法院的这起拟议集体诉讼称,该公司利用其技术“精打细算地从消费者身上榨取每一分钱,甚至连最后一根薯条都不放过。”法院目前仍在摸索如何将几十年前的反垄断法应用于人工智能及其他现代软件工具,这些工具能帮助公司即时共享和调整定价决策。
The lawsuit followed a Reuters report detailing how McDonald's is using AI to guide menu prices. The proposed class action in Chicago federal court says the company leverages its technology “to nickel-and-dime consumers down to the last French fry." Courts are still grappling with how to apply decades-old antitrust laws to AI and other modern software tools that can help companies instantly share and adjust pricing decisions.
法院此前表示,使用计算机算法就定价等事项做出商业决策本身并无违法之处。然而,当此类工具被用于协调竞争对手之间的决策并导致消费者成本上升时,反垄断法可予以禁止。
There's nothing inherently illegal about using computer algorithms to make business decisions on matters like pricing, courts have said. However, antitrust law can bar businesses that compete against each other from using such tools to coordinate their decision-making when it raises consumer costs.
新技术让竞争对手能够获取并洞察彼此的定价决策,使它们面临非法串谋的指控,田纳西大学法学院反垄断专家莫里斯·斯塔克表示。在许多待决案件中,公司据称通过共享的第三方供应商汇总定价数据。
New technologies are giving competing companies access and insight into each other's pricing decisions, opening them up to claims that they are coordinating illegally, said antitrust expert Maurice Stucke, who teaches at the University of Tennessee's law school. In many of the pending cases, companies allegedly pooled pricing data using a shared third-party vendor.
斯塔克说:“随着更多公司将定价外包给算法,你可以预期会出现更多串谋实例。”
“As more companies outsource pricing to an algorithm, you can expect them to have more instances of collusion,” Stucke said.
目前提起的诉讼结果好坏参半。7月的一份判决中,联邦上诉法院支持原告,恢复了一起诉讼,指控大西洋城赌场酒店使用共享定价软件推高客房价格。
The results have been mixed in the lawsuits filed so far. In an opinion in July, a federal appeals court sided with plaintiffs by reinstating a lawsuit claiming Atlantic City casino-hotels used shared pricing software to push up room rates.
位于费城的美国第三巡回上诉法院表示,过去技术上的沟通限制使串谋更加困难。“如今,这些算法有能力弥合任何此类差距,”法院表示。
The Philadelphia-based 3rd US Circuit Court of Appeals said technical limits on communication in the past made collusion more difficult. "Today, these algorithms have the capacity to bridge any such gaps,” the court said.
其他法院对类似主张则不太买账。位于旧金山的美国第九巡回上诉法院去年驳回了针对拉斯维加斯主要酒店的诉讼,认定它们在客房成本上涨期间使用共享价格推荐软件,不足以支撑反垄断指控。
Other courts have been less receptive to similar claims. The San Francisco-based 9th US Circuit Court of Appeals last year rejected a lawsuit against major Las Vegas hotels, finding their use of shared price-recommendation software amid a rise in room costs wasn't enough to sustain an antitrust claim.
持续时间最长的一组案件涉及软件公司RealPage,已达成部分和解但仍在进行中。RealPage由私募股权公司Thoma Bravo所有,已就部分诉讼达成和解,这些诉讼指控公寓楼业主使用其工具人为抬高租金,其中包括美国司法部提起的一起案件。
One of the longest-running sets of cases, involving software company Realpage, has resulted in partial settlements but is still ongoing. Realpage, owned by private equity firm Thoma Bravo, has settled some lawsuits claiming apartment complex owners used its tools to artificially inflate rental prices, including a case lodged by the US Justice Department.
该公司否认违反反垄断法,上个月在另一起案件中取得胜利,说服纽约联邦法官叫停了一项禁止房东使用算法定价工具的新州法。
The company, which denies violating antitrust law, notched a victory in another case last month when it convinced a federal judge in New York to block a new state law barring landlords from using algorithmic pricing tools.
法官裁定,州政府不能仅仅因为“正常的商业行为是由软件促成的”就予以禁止。针对麦当劳的诉讼似乎是首起主张:在同一品牌下运营的加盟店滥用共享定价技术向顾客收取过高费用。大多数其他案件则指控在完全不同品牌下运营的公司之间存在反竞争的价格串谋。
The judge ruled that the state cannot prohibit "normal commercial conduct just because it is facilitated by software." The lawsuit against McDonald's appears to be the first to argue that franchises operating under the same brand are misusing shared pricing technology to overcharge customers. Most other cases have claimed anticompetitive price collusion among companies that operate under completely separate brands.
纽约大学法学院反垄断法教授丹尼尔·弗朗西斯表示,加盟商在定价方面独立性的范围将成为本案的关键问题。他说,这些餐厅可能各自独立所有,但其加盟身份意味着它们在菜单和食品销售方式上天然会进行协调。
Daniel Francis, who teaches antitrust law at New York University’s law school, said the scope of franchisees' independence to set prices will be a key question in the case. The restaurants may be separately owned, he said, but their franchise status means they naturally coordinate on their menus and how their food is sold.
“这些分店在任何合理意义上都不存在相互竞争:它们竞争的是其他连锁品牌,”他说。“算法的存在并不会改变这一点。” 诉讼称,该公司在美国 95% 的餐厅为独立所有,麦当劳对其进行监管,以确保它们遵守其“定价引擎”提出的建议。该诉讼寻求为数百万顾客组成的拟议集体索取未指定金额的金钱赔偿。
"These branches are just not competing with each other in any plausible sense: they are competing against other chains," he said. "The presence of an algorithm changes none of that." The lawsuit says 95% of the company's US restaurants are independently owned, and McDonald's polices them to make sure they adhere to recommendations by its "pricing engine." It seeks unspecified monetary damages for a proposed class of millions of customers.
麦当劳在一份声明中表示,其技术“不会以任何方式实现定价的自动化、协调或固定”,而是允许加盟商“为其业务和顾客做出最佳决策”。未参与麦当劳案件的反垄断律师杰弗里·辛德表示,关于算法定价的案件正在考验法律跟上技术变革步伐的能力,并可能在公众对人工智能的反弹中激增。“我预计会看到更多此类案件,”他说。
McDonald’s said in a statement that its technology does "not automate, coordinate or fix pricing in any way,” but allows franchisees to “make the best decisions for their businesses and customers.”Jeffrey Shinder, an antitrust lawyer who is not involved in the McDonald's case, said cases over algorithmic pricing are testing the law's ability to keep pace with technological change, and could multiply amid a public backlash against AI. "I would expect to see more of them," he said.