
如果你以为所有人都对聊天机器人感兴趣,那就大错特错了:大约一半的美国成年人从未使用过这些人工智能工具,而且大多数人也没有开始使用的兴趣。
If you thought everyone was into chatbots, think again: about half of US adults never use the AI tools, and most have no interest in starting.
根据皮尤研究中心的数据,老年人是使用聊天机器人可能性最低的人群,其中约四分之三的65岁及以上人群表示他们从未使用过这类工具。
According to Pew Research Center, older adults are the least likely to use chatbots, with roughly three-quarters of those aged 65 and older saying they never use them.
这或许在预料之中,但50至64岁的成年人中也有超过一半(58%)不使用。
That may be expected, yet more than half (58 percent) of adults aged 50 to 64 don't use them either.
18至29岁的人群使用率最高,达到66%,但即便如此,仍有三分之一的人表示从未使用过。在50岁以下人群中,约四成表示完全未使用。
Those aged 18 to 29 use chatbots the most, at 66 percent, however even a third of them say they never do. About four in ten under 50 report not using them at all.
在所有成年人中,有51%是聊天机器人“拒绝者”,因此用户群体仅以微弱优势成为少数。皮尤研究中心询问了非用户选择五个可能原因中的选项。
Across all adults, 51 percent are chatbot refuseniks, so users are - just barely - the minority. Pew asked non-users to choose from five possible reasons.
六成受访者将“单纯缺乏兴趣”列为主要原因,其次是更常见的数据隐私和聊天机器人回答准确性方面的担忧。
Six in ten cited simple lack of interest as a major factor, followed by the more familiar concerns of data privacy and the accuracy of chatbot answers.
一些《The Register》的读者可能认为老年人因缺乏技术能力而回避聊天机器人,但不到三分之一的人将“不知道如何使用”列为主要原因。
Some Reg readers might suspect older people avoid chatbots because they lack tech-savviness, but fewer than a third cited not knowing how to use them as a major reason.
调查作者还发现,不到五分之一的人担心他人会对自己使用该技术有负面看法,因此社会偏见也并非阻碍因素。
The authors of the survey also found fewer than one in five worried about what others might think of them for using the technology, so social stigma isn’t the deterrent either.
采用情况也因种族和族裔而异:根据皮尤研究中心的调查,非用户中白人、黑人和西班牙裔的比例高于亚裔。这些“AI回避者”似乎没有改变主意的迹象。
Adoption also differs by race and ethnicity: non-users are more likely to be white, black or hispanic than Asian, according to Pew’s survey. The AI dodgers don't look ready to budge.
三分之二(67%)的人表示在未来12个月内不太可能使用该技术,其中40%的人表示完全不可能改变想法。
Two-thirds (67 percent) say they’re unlikely to use the technology in the next 12 months, including 40 percent who say they’re not at all likely to change their mind.
另有12%的人不确定,而只有5%的非用户认为他们可能在明年尝试使用聊天机器人。
Another 12 percent are unsure, and just 5 percent of non-users think they'll probably try a chatbot over the next year.
或许这些拒绝者曾因糟糕的体验而却步,比如十年前微软臭名昭著的种族主义聊天机器人Tay。
Perhaps abstainers were put off by a bad experience, such as Microsoft’s notorious racist chatbot Tay a decade ago.
或者也可能是近期发生的事情,比如特朗普政府官方的America.gov服务,在撰写本文时,输入特定提示后仍会显示一根热狗。®
Or something more recent, like the Trump administration’s official America.gov service, which at the time of writing still displays a hotdog if you type that into the prompt. ®