“你正在被监视，”合作社的一名员工说。最新的工人被监控的例子来自合作社（Co-op），这是一家在英国运营数千家企业的消费者合作社。
‘You are being watched,’ an employee of Co-op said. The latest example of workers under surveillance comes from Co-op, a British consumer co-operative that runs thousands of businesses Hello, and welcome to TechScape.
全球员工在工作场所被越来越细致地监控，他们行为上的微小变化可能导致负面的绩效评估。
I’m Blake Montgomery, US tech editor at the Guardian, writing to you while moving laundry from the washer to the dryer, wishing a robot could do the task for me. Today in tech, we’re talking about workers and AI.
工人被监控并对此感到不满的最新例子来自合作社，该公司在英国运营着超市、殡葬、保险和法律服务公司。该公司实施了一种自动监听技术，对员工与客户的每通电话进行评分。
Workers under surveillance Employees across the globe are increasingly finding themselves minutely monitored in their workplaces, with tiny changes in their behaviors resulting in negative performance evaluations. The latest example of workers under surveillance and bristling at it comes from Co-op, which operates supermarkets, undertakers, insurance and legal services companies in the UK.
在一名举报人描述为“压迫性和反乌托邦”的系统中，合作社法律服务部门正在使用AI模型来记录、分析并为寻求遗嘱认证、遗嘱和遗产咨询的客服人员与客户之间的互动赋予百分比得分。“你正在被监视，”一名合作社员工对《卫报》说，并要求匿名。
The company implemented an automated listening technology that rates every phone call some of them make to customers. In a system described as “oppressive and dystopian” by a whistleblower, Co-op Legal Services is using AI models to record, analyze and award a percentage score for interactions between agents and customers seeking advice about probate, wills and estates. “You are being watched,” said a Co-op worker who spoke to the Guardian on condition of anonymity.