对于因无法获取青少年子女的医疗记录而感到沮丧的军方家长，美国陆军军医总长传达了一个信息：“我们理解您的担忧”，并正在努力解决这一问题。
To military parents who are frustrated because they can’t get access to their teenagers’ medical records, the U.S. Army Surgeon General has a message: “We share your concern,” and are working to address it.
目前，家长无法获取子女自13岁起的医疗记录，“这是基于现行部门政策”，陆军军医总长玛丽·K·伊扎吉雷中将周二在美国陆军协会年会上表示。
Currently, parents don’t have access to a child’s medical records from the time they turn 13, “based on current departmental policy,” Lt. Gen. Mary K. Izaguirre said Tuesday at the annual meeting of the Association of the United States Army.
此外，子女没有身份证件以加入国防登记资格系统（DEERS），她说。子女必须年满18岁才能加入该系统。
In addition, children don’t have ID cards to to the Defense Enrollment Eligibility System (DEERS), she said. Children must be at least 18 to to the system.
家长获取医疗记录的问题在AUSA的家庭论坛上被提出。伊扎吉雷表示，这是她丈夫最喜欢讨论的话题之一，“我也与他一样对这个问题充满热情”，她说。
The question of parents’ access came up during a family forum at AUSA. Izaguirre said the issue is one of her husband’s favorite topics, and “I share his passion for it,” she said.
目前，家长必须前往其军事医疗设施的患者管理办公室，让青少年子女签署同意书，以获得家长访问其医疗记录的许可。
For now, parents must go to the patient administration offices at their military treatment facilities and have their teenage children sign consent forms to give parents permission for access to their medical records.
“这构成了一个障碍，”伊扎吉雷说，并补充道：“我们一直在与[国防健康局]以及[卫生与公众服务部]合作，以克服这一障碍。”该问题源于隐私法律，并在军方家庭的各种场合中被反复提出。
“That’s a barrier,” Izaguirre said, adding that “we’ve been working with the [Defense Health Agency], and the [Department of Health and Human Services]” to address the hurdle. The issue stems from privacy laws and has come up in various settings with military families.
反馈组织的研究人员表示，“他们对这一问题频繁出现感到惊讶，不仅仅是某个基地的一位家长”，该组织研究总监艾琳·多马戈拉说。反馈组织分析了在联邦层面收到的意见，此前国防部于3月曾征求军方家庭对如何提高其生活质量的意见和建议。
Researchers with the organization Feedback were “surprised at how often this came up, not just one parent at one base,” said Erin Domagola, the research director at the organization. Feedback analyzed comments received in the Federal, following a Defense Department solicitation in March for comments and suggestions from military families on how DoD could improve their quality of life.
反馈组织运用应用人类学、行为科学和数字民族志来理解人们的经历及其原因。
Feedback uses applied anthropology, behavioral science and digital ethnography to understand what people experience and why.
该公司独立分析了2024年至2026年联邦军方家属关于生活质量的评论。虽然总体评论数量相对较少——2026年为117条——但这确实提供了一个窗口，以了解一些关切和建议，研究人员表示。
The company independently analyzed Federal military family comments from 2024 to 2026 about quality of life. While there were a relatively small number of comments overall —117 in 2026 — it does provide a window into some of the concerns and suggestions, the researchers said.