新加坡：2024年1月，随着道路事故和死亡人数上升，交通警察正在寻找一种方法，利用更多摄像头在新加坡道路上抓捕超速车辆。
SINGAPORE: In January 2024, with road accidents and fatalities rising, the traffic police were looking for a way to use more cameras to catch speeding vehicles on Singapore’s roads.
他们自己的供应商已经在建设一个永久性的、集成的解决方案，但何时能够完成尚不清楚。
Their own vendor was already building a permanent, integrated solution, but when it would be ready was unclear.
此时，开放政府产品（OGP）的高级产品经理达伦·劳（Darren Lau）及其三位同事登场。
Enter Darren Lau, a senior product manager at Open Government Products (OGP), and his three colleagues.
这四人团队在三个月内开发出了Roadbuster，这是一个能够让红灯摄像头捕捉到的超速违规行为被处理并记录为案件的解决方案。他们推出了该系统，并在过程中不断进行微调。
In three months, the four-person team built Roadbuster, a fix that allowed speeding violations captured by red-light cameras to be processed and logged as cases. They rolled it out and fine-tuned it along the way.
劳先生表示：“人们可能不知道的是，红灯摄像头本身就具备超速执法功能，但由于旧系统真的非常陈旧，供应商也无法对系统进行升级以处理红灯摄像头捕捉到的超速案件，因此交通警察无法将这一功能投入运营。”
“What people might not know is that red-light cameras also inherently have a speeding enforcement functionality, but this couldn't be operationalised by traffic police because the legacy system was really old, and their vendor couldn't enhance the system to be able to process speeding cases on red-light cameras,” said Mr Lau.
“于是他们遇到了这个问题，解决方案就是：‘我可以付钱让供应商来做，但我不知道他们的最终解决方案何时能够推出’。”在OGP年度黑客马拉松上，劳先生和他的同事们着手解决这个问题。需求十分紧迫：交通警察在2023年9月的年中更新报告显示，闯红灯和超速导致的死亡人数有所上升。
“So they had this problem, and the solution would be: ‘I could pay the vendor, but I have no idea when their final solution could come up’.”At the OGP’s annual hackathon, Mr Lau and his colleagues set out to solve that problem. The need was urgent: the traffic police's mid-year update in September 2023 showed a rise in deaths from red-light running and speeding.
OGP总监李宏毅（Lee Hongyi）在上个月的一篇领英帖子中表示，系统启用地点的超速违规行为下降了66%。
Speeding violations at locations where the system was activated fell by 66 per cent, OGP director Lee Hongyi said in a LinkedIn post last month.
他说：“我们确信这不是巧合，因为后来我们启用的摄像头也呈现出同样的趋势。”
“We’re sure this is not a coincidence because the trend follows for cameras we turned on later,” he said.
两年后，交通警察已经升级了他们的系统以具备该功能，而Roadbuster正在被逐步退役。李先生表示，Roadbuster处理了12万起超速案件，并帮助防止了无法计数的事故发生。
Two years on, the traffic police have upgraded their systems to take on the capability, and Roadbuster is being retired. It processed 120,000 speeding cases and helped to prevent an unknowable number of accidents, said Mr Lee.
新加坡警察部队（SPF）向CNA透露，Roadbuster自动化了耗时的步骤，例如提取车辆登记号和速度数据，并在案件管理系统中创建案件。
The Singapore Police Force (SPF) told CNA that Roadbuster automated time-consuming steps, such as extracting vehicle registration numbers and speed data and creating cases in the case management system.
“这使警员能够更高效地处理案件，并将更多时间投入到其他日常工作中，”相关负责人表示。
“This has enabled officers to process cases more efficiently and devote more time to other operational work,” it said.
高级产品经理达伦·刘（Darren Lau）隶属于“开放政府产品团队”（Open Government Products team），该团队开发了名为 Roadbuster 的创新工具，该工具已被交通警察部门采纳并投入使用。
Senior product manager Darren Lau was part of the Open Government Products team that created the Roadbuster, an innovation which was adopted by the traffic police. FROM CAMERA IMAGE TO CASE FILE Roadbuster made it possible to take the images and information generated by the red-light cameras and turn them into cases that traffic police officers can actually process, said Mr Lau.
达伦·刘解释说：“Roadbuster 的核心功能是将红绿灯监控摄像头拍摄到的图像及相关信息转化为可供交通警察处理的正式案件。实际上，红绿灯摄像头本身具备捕捉超速行为的图像的能力，但问题在于警方此前缺乏批量处理这些图像的方法，也无法将这些案件记录在案并通知违法者具体的违法地点及违规类型。”
“Red-light cameras actually have the ability to capture speeding images. The issue for traffic police is they didn't have a way of processing these images in bulk, and being able to lodge these cases so that people who actually committed speeding offences can be notified with a letter on where you committed the offence and what was the offence you committed,” said the 36-year-old. Speeding cases take more effort to analyse than red-light violations.
他进一步指出：“与闯红灯行为相比，超速案件的处理难度更高：虽然红绿灯摄像头仅能捕捉到静态图像，但超速案件需要更多的元数据（如车辆车牌号、行驶速度等）。因此，需要处理的图像数量也会大幅增加。” Roadbuster 将这些元数据整理成便于上传至案件管理系统的格式；违法司机随后会收到相应的通知函。”
A red-light camera captures a static image, but a speeding case needs more metadata, he said. “You need the location and the speed of the car. Potentially for speeding cameras, the cases will be much higher versus red-light violations, so the volume of images that you might be processing is a lot higher.”Roadbuster processed and consolidated metadata – such as car plate numbers, vehicle speed and location – into a format that could be uploaded easily into the case management system.
“我们负责处理整个流程中最繁琐的部分——即如何将图像集中存储，并利用光学字符识别（OCR）技术快速将图像中的信息转化为可用的数据，”达伦·刘说道。
Motorists who committed offences then received letters. “We handled the most tedious part of the process, which is how do we gather images in a central location and how do we use OCR (optical character recognition) technology to quickly convert the information from images into usable information,” Mr Lau said.
达伦·刘同时展示了 Roadbuster 界面的截图（该截图拍摄于 2026 年 10 月 8 日，在开放政府产品办公室）。跨部门、跨供应商协作刘先生表示，该项目涉及OGP、交通警察、新加坡内政部科学技术局（HTX）及其供应商NCS，以及红灯摄像头供应商Jenoptik。
Darren Lau gestures at a screenshot of the Roadbuster’s interface, taken on Oct 8, 2026 at the Open Government Products office. WORKING ACROSS AGENCIES AND VENDORS The project involved OGP, the traffic police, the Home Team Science and Technology Agency (HTX) and its vendor NCS, and red-light camera vendor Jenoptik, said Mr Lau.
被问及是否存在重叠或冲突时，他说团队通过持续沟通克服了障碍。
Asked about overlaps or clashes, he said the team worked through obstacles through constant communication.
“总会有一些摩擦，但事实上，我们一直在努力解决一个共同的问题，然后能够坐下来讨论，”他说。
“There will always be some kind of friction, but really, we are trying to solve a common problem and then being able to come to the table and discuss,” he said.
Jenoptik和HTX必须调整其系统，以接收刘先生团队整合数据所使用的新表格格式。
Jenoptik and HTX had to adapt their systems to ingest the new table format into which Mr Lau’s team consolidated the data.
“因此，这主要是大量的沟通和协作，以确保系统能够良好协同工作，”他说。他补充道，角色已经“明确划分”，并进行了联合测试，以确保一切正常运行。他表示，类似情况在他所在的团队中很常见。
“So it's just a lot of communication and liasing together to make sure that the systems work together well,” he said. Roles were "clearly scoped out" and testing was conducted together to make sure things work, he added. Such situations are common for teams like his, he said.
“OGP的工作方式是，我们是GovTech下的一个实验性部门，所以我们会进入相当棘手的情境，试图弄清楚问题所在，并尝试理解我们目前的处境，”他说。
“The way OGP works is we are kind of an experimental division under GovTech, so we do enter pretty thorny situations to try and figure out what the problem is, and try to make sense of where we are,” he said.
他补充说，交通警察是一个“非常好的合作伙伴”，愿意支持该机构，并在三个月内将政策变更付诸实施。边建设边运行Roadbuster于2024年4月1日上线，但工作并未结束。“即便如此，之后仍有大约六个月的持续优化，”刘先生说。
He added that the traffic police were a “great partner” that was willing to bet on the agency and put the policy change into operation within three months. BUILDING WHILE RUNNING Roadbuster went live on Apr 1, 2024, but the work did not end there. “Even after that, there were about six months of continuous refinements,” said Mr Lau.
这些优化提升了捕获图像的保真度，使细节更准确、错误更少，他说。他的团队继续运行Roadbuster，直至今年4月，共计两年多。
The refinements improved the fidelity of captured images so that details were more accurate and errors fewer, he said. His team ran Roadbuster for two more years, until April this year.
新加坡警察部队表示，交通警察从项目一开始就与OGP紧密合作，提供运营需求，并共同开发工作流程和用户界面。
The traffic police worked closely with OGP from the start of the project, providing operational requirements and jointly developing the workflow and user interface, SPF said.
他们继续根据将使用该系统的警官的反馈对Roadbuster进行改进。这确保了系统能够反映实际的执法流程，最终能够被警官有效采用，”新加坡警察部队表示。
“They continued refining Roadbuster based on feedback from officers who would use the system. This ensured that the system reflected actual enforcement processes that could be effectively adopted by officers eventually,” said the SPF.
此次合作使Roadbuster在保持以用户为中心和操作实用性的同时，实现了有意义的生产力提升，它补充道。该项目还让刘先生的团队了解到公平对待公众与效率之间的权衡。
This partnership enabled Roadbuster to deliver meaningful productivity gains while remaining user-centric and operationally practical, it added. The project also taught Mr Lau’s team about fairness to the public versus speed.
“这些是我们本来不会知道的事情，因为对我们来说，我完成这项任务的速度越快，对交通警察越有利。你可以记录更多案件，而我不太在乎人们是否被错误处罚。他们只需提交上诉，也可以那样处理流程，”刘先生说。
“These are things that we wouldn't have known because for us, the faster I can do this (task), the better it is for traffic police. You can log more cases and I don't really care if people are penalised wrongly. They could just submit an appeal and try to handle the process that way as well,” said Mr Lau.
为了避免对未超速或被图像识别误识别的人进行处罚，团队在记录违法行为前，让一名警官审查每张图像。
To avoid penalising people who did not speed or were misidentified by image recognition, the team had a police officer review each image before an offence was recorded.
刘先生表示，Roadbuster开始运行后，案件数量有所增加。警官处理每起案件的时间从10分钟降至3分钟，使他们能够处理更多案件或其他执法工作，他补充道。当数据被整合并确认后，规模令团队感到惊讶。
Case volume rose after Roadbuster began operating, said Mr Lau. The time officers took to process a case fell from 10 minutes to three, freeing them to handle more cases or other enforcement work, he added. When the data was consolidated and confirmed, the scale surprised the team.
“当我们在移交项目并将其停用时回顾过去，数字相当惊人，因为我们一开始并不知道会有这么多案件，”他说。
“When we looked back as we handed over the project and decommissioned it, the numbers were quite staggering, because we didn’t know it would be this number of cases when we first started out,” he said.
同一屏幕，新系统：OGP并未将Roadbuster移交给交通警察。相反，新的交通警察系统采用了该团队开发的界面，刘先生表示。
SAME SCREEN, NEW SYSTEM OGP did not hand Roadbuster over to the traffic police. Instead, the new traffic police system adopted the interface the team had developed, said Mr Lau.
“说到底，交通警察仍然资助供应商构建一个直接将红灯摄像头与案件登记系统相连的集成系统，”他说。
“At the end of the day, traffic police still funded the vendor to build an integrated system directly tying the red-light cameras to the case lodging system,” he said.
“在交接方面，我们并没有专门交接Roadbuster……我们在Roadbuster和正在开发的新系统之间保持了相似的用户界面。”他说，由于设计保持一致，警员不需要因培训而停工。
“So in terms of handover, we didn't specifically hand over Roadbuster … we maintained a similar user interface between Roadbuster and the new system that was being developed.”Because the design stayed consistent, officers needed no downtime for training, he said.
“Roadbuster也受到旧系统的影响，所以我们尽量在所有系统中保持一致的设计语言，”刘先生说。
“Roadbuster was influenced by the legacy system as well, so we kind of tried to carry the consistent design language across all systems,” said Mr Lau.
关于Roadbuster记录的12万起案件，他表示安全处理公共数据是首要任务。
On the 120,000 cases Roadbuster logged, he said handling public data safely was an utmost priority.
“除了将数据交还给交通警察外，我们也会安全地存储一份副本，以便他们将来需要参考时，我们能够重新访问这些数据并交还给他们，”他说。
“Apart from passing it back to traffic police, we also store a copy of that data securely, so that if they need to reference it in the future, we are able to re-access that data and pass it back to them,” he said.
刘先生认为Roadbuster是OGP最擅长工作的一个例子。
Mr Lau sees Roadbuster as an example of what OGP does best.
“我们会进入现场，找出最大的瓶颈所在，然后尽量用有限的资源实现最大影响，”他说。
“We go in, we find where the biggest bottleneck is, and try to land impact with as limited resources as we can,” he said.