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华尔街日报

西南航空与美联航调整常旅客计划Southwest, United Shake Up Their Frequent-Flier Programs

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从飞机舷窗看到一架西南航空公司的飞机正在跑道上降落。View through an airplane window of a Southwest Airlines plane landing on a runway.

周五愉快。自上周通讯以来,我往返于纽约、达拉斯。上周是常旅客计划变动的一周,西南航空和联合航空都在动作频频。

Happy Friday. I traveled to New York, Dallas and back since last week’s newsletter. It was a big week for frequent-flier program changes, with Southwest and United shaking things up.

西南航空也因其他新闻而备受关注。该航空公司揭晓了其与美国运通合作开发的新机场贵宾厅名称。鼓掌请:Icon Lounge。如果你觉得这个名字听起来不像通常活泼的西南航空,那你是对的。该航空公司的高管表示,这个名字致敬了西南航空的标志性历史及其创始人赫布·凯勒赫,他是行业偶像。

Southwest was in the spotlight for other news, too. The airline unveiled the name of the new airport lounges it is developing with Chase. Drum roll, please: Icon Lounge. If you don’t think that sounds much like typically spunky Southwest, you’re right. The airline’s execs say it nods to Southwest’s iconic history and founder Herb Kelleher, an industry icon.

首家贵宾厅预计将于明年晚些时候在纳什维尔开放。西南航空未透露更多关于可让你进入该贵宾厅的新高端美国运通信用卡的细节,但该卡预计将于明年某时推出。且可预见其年费将远高于西南航空目前最贵的信用卡(西南优先卡年费为229美元)。

The first one is expected to open late next year in Nashville. Southwest didn’t spill any more details on the new premium Chase credit card that will get you in, but look for it sometime next year. And bet on the annual fee being much higher than Southwest’s current priciest card ($229 for the Southwest Priority card).

达美航空一直引领美国航空业的高端旅行推动,而本周我们得以一窥其即将推出的昂贵的达美一号商务舱。届时将有全新套房,内部填充更柔软,卧铺更长,并配有贴心细节,如放置眼镜的挂钩,以及全新的餐饮和酒水菜单。我尝试了海鲈鱼,给了10/10的评价。希望它在35000英尺高空也能表现出色。

Delta Air Lines has led the U.S. airline industry’s premium-travel push and this week we got a look at what’s coming to its pricey Delta One business-class cabin. Look for new suites with plush padding, longer lie-flat beds and nifty touches like a hook for your glasses, plus a revamped food and alcohol menu. I tried the sea bass and give it a 10/10. Let’s hope it translates at 35,000 feet.

在南加州,好莱坞伯班克机场终于开放了其备受期待的新航站楼。如果你以前没有从那里起飞,与洛杉矶国际机场相比,这里简直是梦想般的体验。

In Southern California, Hollywood Burbank Airport opened its long-awaited new terminal. If you’ve never flown out of there, it’s a dream compared with LAX.

此外,9月的通胀报告带来了更多机票价格的坏消息。机票价格较去年同期上涨了22%。

And more bad news on airfares in September’s inflation report. They were up 22% from a year earlier.

如果你是联合航空或西南航空的忠实客户,请做好准备迎接一些重大的常旅客计划变动。消费和航空公司信用卡在获取会员状态中发挥着越来越重要的作用,这并不令人意外。

If you’re loyal to United or Southwest, get ready for some major frequent-flier changes. It’s no shock that spending and airline credit cards play an increasingly bigger role in earning status.

联合航空将取消通过航班和消费组合达到精英会员资格的选项。自2024年1月1日起,仅凭精英资格积分才能达标。该航空公司表示,这是为了简化计划。以下是一位联合航空常旅客的热烈看法。

United is taking away the option to reach Premier status with a combination of flights and spending. Beginning Jan. 1, it’s all about Premier qualifying points. The airline says it’s simplifying the program. Here’s one United frequent flier’s hot take.

联合航空也在提高您需要花费的金额,以达到其最高公众会员等级1K。

United is also raising the amount of money you need to spend to reach its highest public status, 1K.

与此同时,西南航空正在彻底改革其快速奖励计划,鉴于该航空公司过去18个月的巨大变化。

Southwest, meanwhile, is completely overhauling its Rapid Rewards program given the airline’s dramatic changes over the past 18 months.

目前,该计划有两个主要等级:A名单和A名单优选。它们分别要求每年完成20或40个单程航班,或达到一定的消费水平。(我持有A名单。)从1月起,这些名称将被取消。西南航空现在将设有银牌、金牌和白金牌等级。A名单变为银牌,A名单优选变为金牌。白金牌是新设的等级,实际上取代了其目前的同伴通行证计划。您可以通过航班或消费获得任何等级。如果您通过航班获得等级——就像我一样——那么获得银牌所需的航班数量将从20增加到25。

Today it has two major tiers: A List and A List Preferred. They require 20 or 40 one-way flights a year, respectively, or set spending levels. (I have A List.) Beginning in January, those names are gone. Southwest will now have silver, gold and platinum status. A List becomes silver, A List Preferred, gold. Platinum is new and effectively replaces its current Companion Pass program. You can earn any level through flights or spending. If you do it on flights, which I do, the number of flights for silver is going up from 20 to 25.

(道恩·吉尔伯森/《华尔街日报》)(DAWN GILBERTSON/WSJ)

如果这些宝石名称听起来就像其他航空公司的等级一样,您说得对。我的前任、长期担任《中间座位》专栏作家的斯科特·麦卡特尼曾询问西南航空高管,为何他们不像过去那样更具创意。他调皮的建议是:赫伯(凯勒赫)、加里(凯利)和科琳(巴雷特)等级。凯利曾是该航空公司长期担任首席执行官,科琳则是长期担任高管,因塑造该航空公司文化而受到赞誉。

If those gem names sound like every other airline’s tiers, you’re right. My predecessor, longtime Middle Seat columnist Scott McCartney, asked Southwest executives why they didn’t get more creative like the Southwest of old. His cheeky suggestion: Herb (Kelleher), Gary (Kelly) and Colleen (Barrett) tiers. Kelly was the airline’s longtime CEO, Colleen a longtime top executive credited with the airline’s culture.

西南航空首席客户和品牌官托尼·罗奇表示,西南航空曾就名称进行了长时间的讨论,但最终选择保持简单,因为这正是常旅客最熟悉的。

Tony Roach, Southwest’s chief customer and brand officer, said Southwest debated names at length but kept it simple because that’s what frequent travelers know best.

想知道您下一趟联合航空航班是否会提供高速Wi-Fi?请查看该航空公司的新星链追踪器。您可以在起飞前三天内查询,并且它甚至会考虑临时更换飞机的情况,航空公司表示。星链,据联合航空称目前已装备在其近一半的飞机上,对其远程航班来说,来得越早越好。

Want to know if your next United flight will have speedy Wi-Fi? Check out the airline’s new Starlink tracker. You can check within three days of departure and it even accounts for last-minute plane swaps, the airline says. Starlink, which United says is now on nearly half of its planes, can’t come soon enough to its long-haul flights.

从JFK到曼哈顿中城本周的出行成本。我是怎么做的?我乘坐AirTrain到牙买加站,转乘长岛铁路列车到大中央车站,然后步行不到一英里到达曼哈顿中城的酒店。如果带很多行李或遇到冬季天气,这会很艰难,但对我来说非常完美。我降落时,下午中段Uber的费用是165美元。

The cost to get from JFK to Midtown Manhattan this week. How? I took the AirTrain to Jamaica Station, hopped on a Long Island Rail Road train to Grand Central Station and walked less than a mile to my hotel in Midtown Manhattan. It would be a slog with a lot of bags or in wintry weather, but it was perfect. The going price for an Uber when I landed midafternoon: $165.

“我们完全没有试图成为那些航空公司。但如果这是消费者想要的,那么西南航空不会被排除在外。”……关于租赁电动汽车的起伏:……关于机场线路的替代选择:……关于机上Zoom会议:为在纽约拉瓜迪亚机场梦幻般的B航站楼旁边的Chase Sapphire和美国运通百年贵宾休息室无需等待而欢呼——这是我周三首次访问这两个休息室。

“We’re not trying to become those carriers at all. But if that is what consumers want, then Southwest Airlines will not be left out.”…on the ups and downs of renting an electric vehicle: …on airport-line cutting options: …on in-flight Zoom meetings: Cheers to no waits at the side-by-side Chase Sapphire and American Express Centurion lounges at the dreamy Terminal B at New York’s LaGuardia Airport on Wednesday.

也为跨国航班上两次送来舒适加餐点篮子的达美航空乘务员欢呼——旅途中的背包里零食永远不嫌多。

It was my first visit to both. Cheers, too, to the Delta flight attendants who passed through with the Comfort Plus snack basket twice on a cross-country flight. You can never have enough snacks in your backpack on the road.

对曼哈顿梦中城酒店的不满。连续两天早上Wi-Fi都断了。一次我打电话过去,客服说她已经通知了IT部门,但当时太早了,她不知道什么时候能恢复。当时是早上7点!

Jeers to the Dream Midtown hotel in Manhattan. The Wi-Fi was out two mornings in a row. One time I called, the agent said she notified IT but it was early so she didn’t know when it would be back on. It was 7 a.m.!

唐·吉尔伯森撰写《华尔街日报》的《随身携带》专栏,内容涵盖旅行的方方面面。您可以通过dawn.gilbertson@wsj.com联系她。订阅以在她每次发表文章时收到提醒。

Dawn Gilbertson writes WSJ’s Carry On column covering all things travel. You can reach her at dawn.gilbertson@wsj.com. Sign up to get an alert every time Dawn publishes an article.