英国最大的公务员工会表示，卡皮塔（Capita）在灾难性接管公务员养老金计划（CSPS）后，预计将有9.3万起养老金案件等待法律要求的更正。这家外包公司于2025年12月接管了该计划，为其170万名成员提供了一个故障频发的在线门户和一个在需求面前不堪重负的服务。自那以来，成千上万的人在收到付款或更新个人信息方面遇到了困难。
Capita is set to leave 93,000 pension cases waiting for legally required corrections after its disastrous takeover of the Civil Service Pension Scheme (CSPS), according to the UK’s largest civil service union. The outsourcing biz took over the scheme in December 2025, offering its 1.7 million members a glitchy online portal and a service that has buckled under demand. Thousands have since had trouble receiving payments and or getting their details updated.
拥有约17万名成员的公共及商业服务工会（PCS）在一份声明中表示，内阁办公室已确认，将错过与麦克劳德判决（McCloud judgment）相关案件的2027年3月截止日期。该判决认为，对公共服务养老金计划的更改非法歧视了年轻成员。该裁决要求政府审查并在必要时更正受影响期间的养老金福利。工会表示，约7.3万名退休或已故成员和2万名延期成员仍在等待。
In a statement, the PCS union - which has around 170,000 members - said the Cabinet Office had confirmed it would miss the March 2027 deadline for cases arising from the McCloud judgment, which found that changes to public service pension schemes unlawfully discriminated against younger members. The ruling required the government to review and, where necessary, correct pension benefits for the affected period. Around 73,000 retired or deceased members and 20,000 deferred members are still waiting, the union said.
完成这些更改的截止日期原定为2025年3月，但今年1月，政府表示将截止日期延长至2027年3月31日。卡皮塔在接管CSPS时本应开始这项工作，但PCS声称，这家外包公司一直停留在其7月开始的设计阶段。PCS总秘书弗兰·希思科特（Fran Heathcote）表示：“这些人正在等待对其养老金进行法律要求的更正，然而卡皮塔仍未开始处理未决案件。我们甚至无法向成员提供关于其养老金何时会被更正的可靠信息。卡皮塔的烂摊子继续以成员为代价堆积。我不知道政府还需要看到什么，才能最终说‘够了’。”
The deadline to complete these changes was set for March 2025, but in January this year, the government said it would extend the deadline to March 31, 2027. Capita was due to start the work when it took over the CSPS, but PCS claimed the outsourcer was stuck in the design stage it started in July. PCS general secretary Fran Heathcote said: “These people are waiting for legally required corrections to their pensions, yet Capita has still not begun processing the outstanding cases. We cannot even give members reliable information about when their pensions will be corrected. Capita’s mess continues to pile up at the expense of members. I don’t know what more the Government needs to see before it finally says enough is enough.”
该工会已要求卡皮塔和内阁办公室发表评论。卡皮塔于2023年11月赢得了为期七年、价值2.39亿英镑的CSPS监管合同，接替了MyCSP。MyCSP曾代表内阁办公室根据最初于2012年达成的2.38亿英镑合同运营该计划。
The has asked Capita and the Cabinet Office to comment. Capita won the seven-year, £239 million contract to oversee the CSPS in November 2023, taking over from MyCSP, which ran the scheme on behalf of the Cabinet Office under a £238 million contract that was first agreed in 2012.
其在去年12月的发布遇到了问题。自那时起，它影响了等待领取养老金的公务员的生活，其中一些人“在人生关键节点上陷入收支失衡的困境，给他们造成了显著的痛苦和焦虑”，议会开支监督机构主席杰弗里·克利夫顿-布朗爵士在7月份表示。卡佩拉最初为CSPS授予的合同详情为“提供麦克劳德判决所导致的选项和福利计算”。
The revealed its troubled launch in December last year. Since then, it has hit the lives of civil servants waiting for their pensions, some of whom have been “left struggling to make ends meet at a pivotable point in their life, causing them significant distress and anxiety,” Sir Geoffrey Clifton-Brown, chair of a parliamentary spending watchdog, said in July. Capita’s original contract award for CSPS details “provision of options and benefits calculations resulting from McCloud judgment”.
然而，今年3月，时任内阁办公室议会秘书萨特维尔·考尔在向议会提交的书面声明中表示，与卡佩拉签订的2.39亿英镑合同涵盖公务员养老金计划的日常管理，但不包括解决剩余麦克劳德补救案件的具体成本。政府正通过一个由卡佩拉独立运行的专门项目——补救项目7，为此项工作支付额外的4500万英镑，考尔如是说。®
However, in a written statement to Parliament in March this year, Satvir Kaur, then Parliamentary Secretary for the Cabinet Office, said the £239 million contract with Capita covers the day-to-day management of the Civil Service Pension Scheme, but does not include the specific cost of resolving the remaining McCloud remedy cases. The government is paying for that work through a separate, dedicated Capita-run project, Remedy Project 7, at an additional cost of £45 million, said Kaur.®