Monday.com 已推出 Harmony，这是一个语音 AI 平台，能够拨打、筛选并跟进销售线索，然后将其交给人工客服。它使用小型、任务特定的 AI 模型，并声称回复时间约为 200 毫秒。该平台在美国、英国、澳大利亚和新加坡提供服务。
Monday.com has launched Harmony, a voice AI platform that calls, qualifies and follows up on sales leads, then hands them to human reps. It uses small, task-specific AI models and claims replies in about 200 milliseconds. It is available in the US, UK, Australia and Singapore.
Monday.com 于周一表示，已推出 Harmony，这是一个能够拨打销售线索、进行筛选并将最优线索交给人工客服的语音 AI 平台。该平台面向美国、英国、澳大利亚和新加坡的中型和大型企业。
Monday.com has launched Harmony, a voice AI platform that phones sales leads, qualifies them and passes the best ones to human reps, the company said on Monday. It is aimed at mid-market and large companies in the US, UK, Australia and Singapore.
根据公司文件，Harmony 运行于 OneAI 的语音技术之上，Monday.com 于 5 月以 1410 万美元现金收购了 OneAI。文件称，此次收购旨在加速语音 AI 工具的推出。
Harmony runs on voice technology from OneAI, which Monday.com bought in May for $14.1M in cash, according to a company filing. The deal was meant to speed up the launch of voice AI tools, the filing said.
Harmony 不采用单一的大型 AI 模型，而是使用一套基于真实客户通话训练的小型模型。每个模型负责一项任务，例如筛选线索或处理异议。由于这些模型主要在 Harmony 自有服务器上运行，公司称其代理的回复时间约为 200 毫秒。
Instead of one large AI model, Harmony uses a set of small models trained on real customer calls. Each handles one job, such as qualifying a lead or dealing with an objection. Because they run largely on Harmony’s own servers, the company says its agents reply in about 200 milliseconds.
“与依赖第三方大语言模型的通用解决方案不同，我们的专用模型和结构化逻辑使对话听起来更像人类，响应时间也更具人性化，”负责 Harmony 的 Vitali Margolin 表示。
“Unlike generic solutions that rely on third-party LLMs, our specialized models and structured logic translate into conversations that sound human and a response time that feels human,” said Vitali Margolin, who leads Harmony.
该平台还能拨号、路由来电并记录同意，使用 Twilio 的电话技术。它会将通话记录写回 Salesforce 和 HubSpot 等 CRM 系统。根据 Harmony 官网，默认情况下，其代理会告知来电者自己是 AI。
The platform also dials numbers, routes incoming calls and records consent, using telephony from Twilio. It writes call notes back to CRM systems such as Salesforce and HubSpot. By default, its agents tell callers they are AI, according to Harmony’s website.
Monday.com 表示，Harmony 能够联系到其拨打人数的最高 70%，但未透露该指标的测量方式。公司也未公布定价。
Monday.com said Harmony reaches up to 70% of the people it calls, but did not share how it measured this. It did not publish prices.
一位早期用户——英国汽车金融经纪公司 Bright Car Finance 表示，Harmony 帮助其在不到一年内促成的交易增加了 9%。在此之前，由于线索容易冷却，仅约 5% 的获批申请最终转化为金融协议。
One early user, UK car finance broker Bright Car Finance, said Harmony helped it close 9% more deals in less than a year. Before, it turned only about 5% of approved applications into finance agreements, because leads went cold.
此次发布正值Monday.com试图围绕AI重塑自身之际。7月，该公司表示将裁员约620人，占其员工总数的五分之一；6月，它设立了2亿美元基金，用于支持职场AI初创企业。
The launch comes as Monday.com tries to reinvent itself around AI. In July, it said it would cut about 620 jobs, a fifth of its staff, and in June it set up a $200M fund for workplace AI startups.
Harmony进入了一个竞争激烈的市场。今年，Bland和Vapi等语音AI初创公司各自融资5000万美元。
Harmony enters a busy market. Voice AI startups such as Bland and Vapi have each raised $50M this year.