东京——根据《日经新闻》的一项调查，日本大多数成年英语学习者认为人类教师是必不可少的，尤其是那些至少部分时间使用生成式人工智能（generative AI）进行学习的学员。
TOKYO -- Most adult learners of English in Japan think human instructors are essential, especially such students who are using generative artificial intelligence at least part of the time, a Nikkei survey shows.
这项调查由在线英语口语课程提供商 RareJob 执行，调查对象包括 724 名学习者以及来自日本航空公司（Japan Airlines）和三田制药（Santen Pharmaceutical）等企业的 117 名人才发展专业人士。调查时间从 8 月持续到 9 月。
The study, outsourced to online English conversation lesson provider RareJob, was conducted from August to September with 724 students as well as 117 talent development professionals at corporations, including Japan Airlines and Santen Pharmaceutical. The survey found 48% of English learners believe opportunities to learn from human instructors are "necessary" and 37% think they are "necessary to some extent," for a combined 85%.
调查结果显示：48% 的英语学习者认为“有必要”向人类教师学习；37% 的学习者认为“在某种程度上有必要”，两者合计占比达到 85%。只有 10% 的学习者认为“没有必要”向人类教师学习，5% 的学习者则认为“完全不需要”人类教师的帮助。在本次调查中，“人类教师”指的是在线教师。
Only 10% said such opportunities are "not particularly necessary" and 5% said they "do not think they are necessary." For the purposes of the survey, "human instructors" included online instructors. Among those who use generative AI for English learning almost daily, 98% said human instructors are essential.
在那些几乎每天使用生成式人工智能进行英语学习的学习者中，98% 的人认为人类教师是必不可少的；而在那些“偶尔”使用生成式人工智能的学习者中，这一比例也达到了 91%。这些比例明显高于那些使用频率较低或根本不使用生成式人工智能的学习者（他们的比例约为 70%）。
The share was 91% among those who use generative AI "occasionally," and these rates exceeded the roughly 70% for learners with less frequent usage and those who do not use it at all. The survey also found that learners with higher English proficiency were more likely to answer that human instructors were necessary.
调查还发现，英语水平较高的学习者更倾向于认为人类教师是必要的。
The types of tasks that require English proficiency are changing with the emergence of AI.
随着人工智能的发展，需要英语能力的工作类型也在发生变化：只有约 20% 的学习者认为人工智能能够替代英语使用者处理日常的英语交流任务。然而，在涉及复杂谈判（如讨论合同条款）或需要深入分析的讨论中，超过 70% 的学习者认为这些任务需要人类的参与，人工智能无法单独完成。这表明英语学习者不仅重视准确的翻译能力，还非常看重理解对方观点、表达自己的意见以及推动讨论顺利进行的能力。
Only about 20% said AI cannot replace English-speaking individuals in handling standard communications in English. But for engaging in difficult negotiations over terms and conditions or navigating complex discussions, more than 70% said these tasks require human involvement and cannot be handled by AI alone. This suggests English learners place importance not only on accurate translation skills but also on the ability to interpret the other party's responses, express their opinions and move discussions forward.
在员工培训领域也出现了类似的趋势：95%的受访者认为，即使在生成式人工智能（generative AI）得到广泛应用之后，员工仍需要具备扎实的英语能力。虽然超过90%的受访者表示人工智能提高了员工阅读和写作英语的效率，但他们同时也认为人工智能无法替代人类在处理复杂谈判和讨论中的角色。
Similar tendencies appeared among employee training managers, with 95% saying workers need to be proficient in English even after generative AI becomes widely used. Though over 90% said AI has improved the efficiency of reading and writing in English, they also thought AI could not replace people in handling tough negotiations and complex discussions.
在企业培训中，企业并没有用人工智能完全取代人类培训师，而是将两者结合使用。共有82%的受访者表示他们同时提供线上或线下的培训课程（由人类教师授课）。在那些提供基于生成式人工智能或人工智能应用程序的培训服务的公司中，仍有92%的公司会安排由人类教师参与的培训环节。
In employee training, businesses are not replacing human instructors with AI but rather using both. A total of 82% said they offer virtual or in-person lessons with teachers. Among companies that offer generative AI-based or AI app lessons, 92% also have training sessions with human instructors.
与此同时，60%的受访者对在工作中使用生成式人工智能表示担忧。当被问及具体担忧的原因时（允许选择多个答案），45%的受访者表示“难以根据对方的实际情况调整表达方式”；41%的受访者担心“无法识别翻译中的错误”；37%的受访者则担心“会泄露敏感信息”。这表明用户需要具备足够的英语能力，才能对人工智能生成的文本或内容进行审核。
Meanwhile, 60% of respondents said they are concerned about using generative AI in their work. Asked to indicate why, with multiple responses allowed, 45% said "it is difficult to adapt wording to the other party," while 41% said they "will not be able to recognize any mistranslations" and 37% were "concerned about entering confidential information." This showed users need enough English proficiency to review what AI generates.
在商业环境中评估员工的英语水平其实颇具挑战性。在员工培训领域的专业人士中，有37%的人指出：“有些人虽然能够阅读和书写英语，但无法参与实时的讨论或谈判。”
Assessing proficiency in business settings is challenging. Among employee training professionals, 37% said "some people can read and write in English but are not capable of engaging in real-time discussions or negotiations."