由布雷特·泰勒领导的人工智能客服初创公司Sierra，已与Stripe合作，使其客服代理能够在电话中接收卡片付款。客户在键盘上输入卡号，数据直接传输至Stripe。医疗账单公司Cedar是早期用户。
Sierra, the AI customer service startup led by Bret Taylor, has partnered with Stripe so its agents can take card payments during phone calls. Customers type their card number on the keypad and the data goes straight to Stripe. Healthcare billing firm Cedar is an early user.
由布雷特·泰勒领导的人工智能客服初创公司Sierra，已与Stripe联手，使其AI客服代理能够在电话中接收付款。Sierra于周二宣布了这一合作。
Sierra, the AI customer service startup led by Bret Taylor, has teamed up with Stripe so its AI agents can take payments during a phone call. Sierra announced the partnership on Tuesday.
此前，到了付款环节，客户往往需要被转接到另一个系统，或收到付款链接。在新设置下，客服代理切换到安全模式，来电者在键盘上输入卡号。详细信息直接传输至Stripe，客服代理随后确认付款并继续通话。
Until now, customers often had to be transferred to another system, or sent a payment link, when it was time to pay. With the new setup, the agent switches into a secure mode, and the caller types their card number on the keypad. The details go straight to Stripe, and the agent then confirms the payment and carries on the call.
客服代理本身从不查看卡片详细信息，只能看到付款状态和最后四位数字，Sierra在四月首次增加付款功能时表示。
The agent itself never sees the card details, only the payment status and the last four digits, Sierra said when it first added payments in April.
医疗账单公司Cedar是最早使用该功能的公司之一。致电询问医疗账单问题的患者现在可以在同一次通话中付款。Sierra表示，当患者通过Cedar的客服代理开始付款时，71.3%的通话最终完成了成功付款。
Healthcare billing firm Cedar was one of the first to use the feature. Patients who call with questions about a medical bill can now pay in the same call. When patients start a payment with Cedar’s agent, 71.3% of those calls end in a successful payment, Sierra said.
“患者可能因一笔费用而困惑致电，却能在同一次通话中结束对话，带着清晰的认识和已解决的账单余额离开，”Cedar首席战略官杜根·温基表示。
“A patient can call confused about a charge and leave the conversation with clarity and a resolved balance, in the same call,” said Dugan Winkie, Cedar’s chief strategy officer.
Sierra现在也已列入Stripe应用市场，因此任何使用Stripe的企业都可以连接其客服代理，无需定制工作。
Sierra is now also listed in the Stripe App Marketplace, so any business using Stripe can connect its agent without custom work.
这两家公司还在共同开发个人客服代理协议，这是Sierra和Meta本月宣布的一项开放标准。合作伙伴包括Instinct，该公司为一款能给企业打电话的客服代理筹集了10亿美元。Sierra表示，该标准还将涵盖客服代理如何代表他人付款。
The two firms are also working together on the Personal Agent Protocol, an open standard Sierra and Meta announced this month. Partners include Instinct, which raised $1B for an agent that phones businesses. Sierra said the standard will also cover how agents pay on someone’s behalf.
Stripe 正在大力押注 AI 智能体支付。联合创始人 John Collison 表示，智能体商业将彻底改变网上购物，而 Natural 等初创公司已融资构建面向智能体的竞品支付工具。Sierra 于 5 月完成融资 9.5 亿美元后，估值达到 158 亿美元。
Stripe has been betting heavily on payments by AI agents. Co-founder John Collison has said agentic commerce will completely change online shopping, and startups such as Natural have raised money to build rival payment tools for agents. Sierra was valued at $15.8B in May, after raising $950M.