塞缪尔·A·A·莱文写道：“无论您是想退货、取消订阅，还是找回被盗用的账户，要获得真正的帮助，都需要像荷马史诗般的探险，穿越一片垃圾沼泽。”
“Whether you’re trying to return a purchase, cancel a subscription or recover a hacked account, getting actual help requires a Homeric quest past a morass of junk,” Samuel A.A. Levine writes.
一起修正酒店账单的经历，说明了为什么纽约市现在正试图打击由人工智能聊天机器人提供支持的客户服务。
An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer service.