法国最大电信运营商Orange周三遭遇大规模移动网络故障。自中欧夏令时约11时20分起，全法各地用户无法拨打电话、发送短信或使用移动数据，截至下午早些时候，该公司尚未说明故障原因。
Orange, the largest telecoms operator in France, lost much of its mobile network on Wednesday. From about 11:20 CEST, customers nationwide could not make calls, send texts or use mobile data, and by early afternoon the company had not named a cause.
Orange一名发言人对路透社表示，此次故障正在给全国用户造成严重问题。该发言人称，技术团队正在努力查明原因并恢复服务。Orange还在法语社交媒体上发帖承认了这一问题：“您好，您目前可能会遇到Orange移动网络中断的情况。我们的团队正全力投入，争取尽快恢复网络。对由此造成的不便，我们深表歉意。”
An Orange spokesperson told Reuters that the fault was causing major problems for customers nationwide. Technical teams were working to identify the cause and restore service, the spokesperson said. Orange also acknowledged the problem in a French post on Bonjour, vous pouvez rencontrer actuellement des perturbations sur le réseau mobile Orange. Nos équipes sont pleinement mobilisées pour rétablir le réseau dans les meilleurs délais.
网络中断追踪网站Downdetector记录到，中欧夏令时12时约有1.2万条故障报告，而正常日子只有约9条。
Veuillez nous excuser pour la gêne occasionnée. October 21, 2026“Our teams are fully mobilised to restore the network as quickly as possible,” the company wrote.
据Sortiraparis报道，用户在巴黎、里昂、图卢兹、马赛、里尔、波尔多和斯特拉斯堡报告了问题。依托Orange网络运营的低价品牌Sosh同样受到影响，一些依赖该网络的5G家庭宽带盒子也无法使用。大多数光纤线路仍正常工作，因此许多人仍可通过Wi-Fi打电话和发消息。
The outage tracker Downdetector recorded about 12,000 reports at 12:00 CEST, compared with around nine on a normal day. Users reported problems in Paris, Lyon, Toulouse, Marseille, Lille, Bordeaux and Strasbourg, according to Sortiraparis. Sosh, the low-cost brand that runs on Orange’s network, was hit too, as were some 5G home internet boxes that depend on it.
故障期间，Orange的网络状态页面无法加载；中欧夏令时约12时20分，部分手机恢复了信号，但覆盖仍不稳定。
Most fibre lines kept working, so many people could still call and message over Wi-Fi. Orange’s network status page wouldn’t load during the outage, and some phones regained signal at around 12:20 CEST, though coverage stayed patchy.
紧急号码是否受到影响尚不清楚。Sortiraparis建议没有信号的用户拨打欧洲紧急号码112，该号码可通过其他运营商的网络接通。
Whether emergency numbers were affected was still unclear. Sortiraparis told people without signal to dial 112, the European emergency number, which can connect through another operator’s network.
这至少是Orange移动网络今年第二次发生故障。据Sortiraparis报道，1月30日的一次故障持续了约七个半小时，6月29日又发生了一次故障。
Orange’s mobile network has failed at least twice before this year. A fault on January 30 lasted about seven and a half hours, according to Sortiraparis, and another followed on June 29.
2021年6月，该公司的一次故障导致全法紧急号码无法接通数小时，Orange随后为此道歉。
In June 2021, a fault at the company cut access to emergency numbers across France for several hours, prompting an apology from Orange.
故障发生在伦敦一家谷歌云数据中心发生电力故障、导致欧洲各地银行应用程序中断的一天后，尽管没有任何消息来源将这两起事件联系起来。本文发稿时，Orange 尚未给出服务全面恢复的时间。
The fault came a day after a power failure at a Google Cloud data centre in London disrupted banking apps across Europe, though no source has linked the two. Orange had not given a time for full service to return when this article was published.