
喷气燃料价格上涨和地缘政治冲突正在使旅行变得更加昂贵,但凯悦酒店集团的首席执行官马克·霍普拉马齐扬表示,由于该酒店集团主要面向高收入客群,因此对凯悦的影响有限。
Rising jet fuel prices and geopolitical conflicts are making travel more expensive, but the impact on Hyatt has been limited because the hotel group caters largely to higher-income customers, Chief Executive Mark Hoplamazian said.
“我们看到的影响相当有限,”霍普拉马齐扬在接受CNBC-TV18采访时表示,他将这种韧性归功于凯悦的高端定位及其客户较高的收入水平。
“The impact that we've seen is quite modest,” Hoplamazian said in an interview with CNBC-TV18, attributing the resilience to Hyatt's premium positioning and the higher income bracket of its customers.
燃料成本上升影响了航空公司,并导致航班时刻表发生变化,使得长途旅行对低收入乘客尤其困难。然而,霍普拉马齐扬表示,这一群体并非凯悦业务的核心。
The increase in fuel costs has affected airlines and prompted changes to flight schedules, making long-haul travel particularly difficult for passengers with lower incomes. That segment, however, is not central to Hyatt's business, Hoplamazian said.
包括乌克兰战争和西亚冲突在内的地缘政治冲突,对某些旅游市场产生了更明显的影响。据霍普拉马齐扬介绍,海湾地区在3月战争爆发之初曾出现50%至60%的下降。此后情况有所改善,但旅游活动仍低于战前水平。
Geopolitical conflicts, including the war in Ukraine and the conflict in West Asia, have had a more pronounced effect on some travel markets. The Gulf region initially recorded declines of 50% to 60% when the war broke out in March, according to Hoplamazian. The situation has since improved, although travel activity remains below pre-war levels.
沙特阿拉伯最初表现相对较好,得益于国内旅游以及前往麦加和麦地那的宗教旅游。然而,他表示,利雅得最近的袭击也开始影响当地的旅游活动。
Saudi Arabia initially held up better, supported by domestic tourism and religious travel to Mecca and Medina. However, more recent attacks in Riyadh have begun to affect travel activity there as well, he said.
霍普拉马齐扬表示,他希望这些冲突不会对全球旅行模式产生持久影响,并补充说,他预计燃料成本将回归更为温和的水平,旅行成本也将缓解。
Hoplamazian expressed hope that the conflicts would not have a lasting effect on global travel patterns, adding that he expected fuel costs to return to more moderate levels and travel costs to ease.
凯悦押注印度高端旅游市场 尽管短期存在不确定性,凯悦正在印度推进雄心勃勃的扩张计划,目标是将目前的55家酒店增至2030年前超过250家。
Hyatt bets on India's premium travel market Despite the near-term uncertainty, Hyatt is pursuing an ambitious expansion in India, aiming to increase its hotel count from 55 currently to more than 250 by 2030.
霍普拉马齐扬表示,该公司已签约的酒店数量超过其在印度目前运营数量的两倍,并补充说,今年新项目数量已达到创纪录的高位。凯悦还在探索将现有酒店组合纳入其网络的机会,尽管目前尚未在印度完成任何收购。
The company has signed up more than twice the number of hotels it currently operates in India, Hoplamazian said, adding that new projectgs had reached a record high this year. Hyatt is also exploring opportunities to bring existing hotel portfolios into its network, although it has not completed an acquisition in India.
该集团预计,印度日益增长的富裕程度、国内旅游的兴起以及国际旅行的扩大将支撑高端酒店业的需求。
The group expects India's growing affluence, rising domestic tourism and expanding international travel to support demand for premium hospitality.
霍普拉马齐安表示,印度国内游已加速增长,年轻消费者更频繁地进行短途旅行以探索该国。他还看到了精神旅游、自然旅游和健康旅游方面的机遇,凯悦计划在这些领域扩充产品供给。
Hoplamazian said domestic travel within India had accelerated, with younger consumers taking more frequent short trips to explore the country. He also sees opportunities in spiritual tourism, nature-based travel and wellness, areas in which Hyatt plans to expand its offerings.
随着建设扩张所需的员工队伍和能力,公司预计未来五年将在印度招聘超过30,000人。
The company expects to hire more than 30,000 people in India over the next five years as it builds the workforce and capabilities needed to support its expansion.
尽管成本上升仍是一大担忧,凯悦也在探索利用人工智能提高酒店建设和团体销售运营等领域的效率。霍普拉马齐安表示,公司通过自动化处理提案请求,已为销售团队腾出了约20%的时间,使员工能专注于更高价值的业务。
While higher costs remain a concern, Hyatt is also exploring the use of artificial intelligence to improve efficiency in areas such as hotel construction and group-sales operations. Hoplamazian said the company had already freed up about 20% of its sales force's time by automating the processing of requests for proposals, allowing employees to focus on higher-value business.
目前,凯悦的高端客户群似乎在一定程度上缓冲了更广泛的旅游业面临的部分压力,即使冲突持续扰乱世界部分地区的需求。
For now, Hyatt's premium customer base appears to be cushioning the group from some of the pressure facing the wider travel industry, even as conflicts continue to disrupt demand in parts of the world.