优步与OpenAI周四宣布扩大双方的合作关系。这家网约车巨头向TechCrunch表示，其全球全体员工——约3万人——现在都将使用ChatGPT Work。
Uber and OpenAI announced an expansion of their partnership on Thursday, with the ride-share giant telling TechCrunch that its entire global workforce — some 30,000 people — will now be using ChatGPT Work.
ChatGPT Work于今年7月推出，是一款面向企业的AI智能体，企业团队可将其部署用于各种工作流程。
ChatGPT Work was introduced in July as an enterprise-focused AI agent that corporate teams could deploy for various workflows.
优步今年早些时候最初在1000名员工中试用了ChatGPT Work，但现已将使用范围扩大到整个公司。
Uber originally piloted ChatGPT Work with 1,000 employees earlier this year but has now scaled up its usage to the entire company.
此前的试点覆盖了优步多个部门的员工，包括财务、运营和产品部门。优步工程副总裁苏曼斯·苏库马尔告诉TechCrunch，事实上，早期使用者中的大多数——约80%——并非工程师。
That earlier pilot was deployed to workers from across Uber’s various departments, including finance, operations, and product. Indeed, a majority of the early adopters — some 80% — were non-engineers, Sumanth Sukumar, Uber’s VP of engineering, told TechCrunch.
他说：“他们将其用于各种任务：分析我们运营中的复杂数据，以识别趋势并提出建议；为不同市场和语言本地化培训材料；以及构建个性化的交互式仪表板来管理日常工作。”
“They used it for a wide range of tasks: analyzing complex data from our operations to identify trends and develop recommendations; localizing training materials for different markets and languages; and building personalized interactive dashboards to manage their daily work,” he said.
然而，尽管这家网约车巨头如今正全力投入ChatGPT，但听起来它尚未确定员工究竟将如何使用它。“我们的做法是在Uber内部提供强大的AI工具，同时给团队留出试验空间，”苏库马尔说。“例如，今年早些时候，我们将30名AI工程师与Uber各团队配对，给他们两周时间来自动化其工作中的关键部分。这些‘AI小组’向我们展示了，当技术专长与对特定工作的深入理解相结合时，存在多大的机会。”
Yet while the ride-share giant is now going all-in on ChatGPT, it sounds not to have settled on exactly how employees will use it. “Our approach is to make powerful AI tools available across Uber while giving teams room to experiment,” Sukumar said. “For example, earlier this year we paired 30 AI engineers with teams across Uber and gave them two weeks to automate key parts of their job. Those ‘AI pods’ showed us how much opportunity there is when you combine technical expertise with a deep understanding of a particular job.”
Uber没有披露其在新一轮聊天机器人部署上花费了多少。相反，苏库马尔表示，公司将跟踪员工如何使用该工具。“我们将观察员工如何使用这项技术、他们开发出哪些类型的工作流程，以及它如何帮助他们更高效地工作。我们将评估这些结果，并利用我们学到的东西来指导我们如何在业务中部署AI，”他说。Uber表示，OpenAI在该公司整合这款聊天机器人方面与其密切合作。
Uber didn’t disclose how much it’s spending on the new rollout of the chatbot. Instead, Sukumar said the company will track how employees use the tool. “We’ll look at how employees are using the technology, the kinds of workflows they develop and how it helps them work more effectively. We’ll evaluate those outcomes and use what we learn to guide how we deploy AI across the business,” he said. Uber says OpenAI worked closely with the company on integrating the chatbot.
OpenAI在与主要竞争对手Anthropic竞争的同时，已迅速扩大其企业业务。这家ChatGPT的创造者曾主要作为一个消费品牌而为人所知，如今已迅速在企业客户中赢得一批忠实追随者，而其他AI公司则难以跟上。
OpenAI has moved quickly to scale up its enterprise business as it competes with its chief competitor, Anthropic. Once know largely as a consumer brand, the ChatGPT creator has swiftly gained a loyal following with business customers, while other AI companies have struggled to keep up.