医护人员举行24小时罢工 乔安妮告诉BBC，员工们在压力之下难以完成工作 爱丽丝·布弗里 奇彭纳姆 柯尔斯滕·罗伯逊 威尔特郡 2026年10月21日 医护人员举行罢工，抗议工作量和人员配置问题。
Healthcare workers walk out on 24-hour strike Joanne told the BBC that staff were struggling to do their jobs amid pressures Alice Bouverie Chippenham Kirsten Robertson Wiltshire 21 October 2026 Healthcare workers have gone on strike in protest at workloads and staffing issues.
巴斯、奇彭纳姆和斯温登的HCRG护理集团员工中，属于Unison工会的成员于周三英国夏令时08:00开始罢工，直至周四08:00。患者已被告知照常前往就诊。
Staff from the HCRG Care Group in Bath, Chippenham and Swindon who are members of Unison walked out at 08:00 BST on Wednesday until 08:00 on Thursday. Patients have been told to go to appointments.
临床顾问、前护士乔安妮·哈特利在罢工纠察线上。她说：“有些晚上我回到家就只是哭”，因为“我觉得自己再也起不到什么作用了”。
Joanne Hateley, clinical advisor and ex-nurse, was on a picket line. "I go home and I just cry some nights," she said, because "I don't feel as though I'm making a difference any more".
在罢工之前，Unison举行了投票，85%的成员投票支持罢工行动。HCRG护理集团的一位发言人表示，已制定“稳健的应急计划”，并且他们认识到“同事们所经历的挑战”。
Ahead of the walkout, Unison ran a ballot with 85% of members voting for strike action. An HCRG Care Group spokesperson said "robust contingency plans" were in place and they recognised "the challenges colleagues have experienced".
HCRG护理集团是一家大型私营社区健康和社会护理服务提供商，与英格兰各地的NHS和地方当局合作。它提供社区健康服务、紧急护理、性健康和福祉支持。
The HCRG Care Group is a major private provider of community health and social care services and partners with the NHS and local authorities across England. It provides community health services, urgent care, sexual health, and wellbeing support.
纠察线设在斯温登的Orbital、威尔特郡的奇彭纳姆社区医院以及巴斯的圣马丁医院。患者已被告知在罢工行动期间照常前往就诊。
Picket lines took place at the Orbital in Swindon, Chippenham Community Hospital in Wiltshire and St Martin's Hospital in Bath. Patients have been told to go to appointments as normal during the strike action.
许多医护人员告诉BBC，今年4月引入单一接入点（SPA）系统——一个用于所有HCRG服务的单一电话号码——时，造成了困难。
Many of the healthcare workers told the BBC when a Single Point of Access (SPA) system - a single phone number for all HCRG services - was introduced in April, it caused difficulties.
早些时候在奇彭纳姆社区医院外的纠察线 在奇彭纳姆的纠察线上，卢·威尔逊说，她最近辞去了HCRG的职务，因为压力变得太大了。她说，自从引入SPA以来，“没有结构”。“这真的很难，”她说。“说到底，我们只是想帮助患者。
The picket line outside Chippenham Community Hospital earlier On the picket line in Chippenham, Lou Wilson said she had recently left her HCRG role as the pressure had become too much. She said there had been "no structure" since the SPA was brought in. "It's been really difficult," she said. "We just want to help the patients at the end of the day.
她说：“我们流失了很多员工，这些岗位没有得到补充，工作量就落在了留下来的员工身上。”
"We've lost a lot of staff who have not been replaced and the workload fell on the remaining staff," she said.
高级社区健康导航员贝弗利·巴特表示，很多事情没有“得到跟进”，这给员工造成了“压力”，也让患者感到“担忧”。
Beverly Batt, senior community health navigator, said things were not "being followed up", which created "stress" for staff and "concern" for patients.
她补充说：“很多人已经长期请病假。还有很多人递交了辞呈，因为他们再也应付不了了。”贝弗利·巴特说，许多员工因压力而长期请病假。职业治疗师萨姆·麦凯奇尼在罢工前一天递交了辞呈。
"Lots of people have gone out long-term sick," she added. "And a lot of people have put in their notice because they can't deal with it any more." Beverly Batt says many staff are on long-term sick leave due to stress Sam McKechnie, occupational therapist, handed her notice in the day before the strike.
她说：“这六个月来都是非常艰难的决定，昨天是压垮骆驼的最后一根稻草。”她还表示，SPA系统给员工和患者都带来了问题。
"It's been six months of very difficult decisions and yesterday was the final straw," she said. She also said the SPA system had caused issues for staff and patients alike.
“这让人很尴尬，因为一接起电话你就能看到他们已经等待了23分钟，这些都是需要帮助的重症患者。”
"It gets embarrassing because as soon as you answer the phone you can see they have been on hold for 23 minutes, these are critically-ill people who need help.
“仅我们团队的人手短缺就已经到了危急的程度。”Unison 早些时候在斯温顿Orbital的罢工纠察线。HCRG Care Group（前身为Virgin Care）在巴斯和东北萨默塞特（Banes）、斯温顿和威尔特郡提供社区健康和社会护理服务。
"The lack of staff in our team alone is getting desperate." Unison The picket line at the Orbital in Swindon earlier HCRG Care Group, previously known as Virgin Care, provides community health and social care services across Bath and North East Somerset (Banes), Swindon and Wiltshire. The HCRG Care Group spokesperson said clinical care had not been disrupted during the strike and work was ongoing to improve staffing levels.
HCRG Care Group的一位发言人表示，罢工期间临床护理没有受到干扰，改善人员配备水平的工作正在进行中。
They said: "We recognise the challenges colleagues have experienced since the introduction of the SPA service and appreciate how hard they have worked to establish it and improve its performance in a relatively short time.
他们说：“我们认识到同事们自SPA服务推出以来所经历的挑战，也深知他们在相对较短的时间内为建立该服务并改善其表现付出了多么艰辛的努力。
"We have made significant improvements in response to their feedback and remain committed to constructive discussions with staff representatives.
“我们已根据他们的反馈做出了重大改进，并仍然致力于与员工代表进行建设性讨论。“我们始终如一的优先事项很明确：患者护理至上。
"Our priority throughout is straightforward: patient care comes first.
“自4月以来，已有18个社区健康导航员全职岗位得到填补，平均来电等待时间已缩短至约三分钟。”
"Since April, 18 community health navigator full time roles have been filled and average call waiting times have been reduced to around three minutes.
我们的社区健康导航员和临床分诊团队的 staffing 现已达到所需水平，我们正在继续改进系统和流程以减轻工作量。
"Staffing in both our community health navigator and clinical triage teams is now at the required level and we are continuing to improve systems and processes to reduce workloads."