本文由东京都政府旗下的东京更新网站（Tokyo Updates）独家创作和编辑，为赞助内容。
This is a sponsored story, created and edited exclusively by Tokyo Metropolitan Government’s Tokyo Updates website.
在东京中心商务区丸之内，一种新型数字工作基础设施正在测试，面临就业障碍的人们如何能够为真实的业务需求以及城市更广泛的经济做出贡献。
In Marunouchi, one of Tokyo’s central business districts, a new model of digital work infrastructure is testing how people who face barriers to employment can contribute to real business needs, and to the city’s wider economy.
对于瓦尔特日本株式会社（Valt Japan Co., Ltd.）首席执行官小野贵成来说，关于工作的问题始于制药行业。在2014年创立该公司之前，小野曾在一家制药公司工作，他相信药物可以通过稳定症状和支持健康来改善人们的生活。随后，在一次患者倡导团体会议上，他听到了改变他观点的事情。
For Takanari Ono, CEO of Valt Japan Co., Ltd., the question of work began in the pharmaceutical industry. Before founding the company in 2014, Ono worked at a pharmaceutical company, where he believed medicine could improve people’s lives by stabilizing symptoms and supporting health. Then, at a patient advocacy group meeting, he heard something that changed his perspective.
大约30名患有精神健康和发育障碍的人正在分享他们的经历。许多人表示，药物帮助他们控制了症状。然而，所有人都面临一个共同问题：他们仍然无法找到稳定的工作。“这让我震惊，”小野说。“我曾以为，如果症状改善、健康稳定，生活质量自然会提高。但事情并非如此简单。”这次经历促使小野创立了瓦尔特日本，其愿景是创造“面临就业障碍人群的卓越成功时代”，广义上指那些想工作但因残疾、疾病、健康状况或其他情况而面临障碍的人。
Around 30 people with mental health and developmental conditions were sharing their experiences. Many said medication had helped them manage their symptoms. Yet one problem remained common to all of them: they still could not find stable employment. “That was a shock to me,” Ono says. “I had thought that if symptoms improved and health became stable, quality of life would naturally improve. But it was not that simple.”That experience led Ono to create Valt Japan, with the vision of creating “an age of outstanding success for people who face barriers to employment,” broadly meaning people who want to work but face obstacles due to disabilities, illnesses, health conditions, or other circumstances.
如今，该公司运营着下一代英雄（Next Hero）业务流程外包（BPO）平台，将企业工作与日本各地的就业支持办公室和工人联系起来。它还运营下一代英雄数字创新中心（Next Hero DIC，Digital Innovation Center），这是一个直接运营的数字工作支持中心网络。
Today, the company operates Next Hero, a business process outsourcing (BPO) platform that connects corporate work with employment support offices and workers across Japan. It also runs Next Hero DIC, or Digital Innovation Center, a network of directly operated digital work support centers.
小野认为，这一问题既是经济问题，也是社会问题。据Recruit Works Institute预测，日本到2040年可能面临约1100万工人的劳动力短缺。与此同时，小野表示，日本估计有1500万人面临就业障碍。他的问题是，如何构建系统，让更多这类人群能够参与劳动力市场，同时为公司创造价值。
Ono sees the issue as economic as well as social. Japan may face a labor shortage of about 11 million workers by 2040, according to Recruit Works Institute. Meanwhile, Ono says there are an estimated 15 million people in Japan who face barriers to employment. His question is how to build systems that allow more of them to participate in the labor market while creating value for companies.
连接分散的市场 Valt Japan的Next Hero BPO业务，是围绕小野发现的一个差距而建立的：一方面是面临劳动力短缺、运营瓶颈和数字劳动力需求的公司，另一方面是想要工作但往往缺乏合适商业机会的人。“到目前为止，有很多办公室和很多公司，但它们之间连接得并不好，”小野说。“那个空白完全是空白的。”通过Next Hero，Valt Japan接收公司的工作，然后根据合作办公室和员工的能力与特征数据进行重新分配。
Connecting divided markets Valt Japan’s Next Hero BPO business was built around a gap Ono saw between companies facing labor shortages, operational bottlenecks, and digital workforce demands, and people who want to work but often lack access to suitable business opportunities. “Until now, there were many offices and many companies, but they were not connected well,” Ono says. “That space was completely blank.”Through Next Hero, Valt Japan receives work from companies, then redistributes it based on data about the capabilities and characteristics of partner offices and workers.
其重点不在于寻找“轻松”的工作，而是承接真实的业务任务，并设计让人们为之做出贡献的方式。
Its focus is not on finding “easy” work, but on taking real business tasks and designing ways for people to contribute to them.
这一想法在与三菱地产株式会社合作开设的Next Hero DIC Marunouchi中采取了更直接的形式。Valt Japan将DIC描述为一种融合商业、数字技术和实际工作经验的工作支持模式。该公司还宣布计划在全国范围内五年内开发20个DIC中心。
That idea has taken a more direct form at Next Hero DIC Marunouchi, opened in partnership with Mitsubishi Estate Co., Ltd. Valt Japan describes DIC as a work support model that incorporates business, digital technology, and practical work experience. The company has also announced plans to develop 20 DIC centers nationwide over five years.
在DIC，传统上被排除在劳动力市场之外的人群，包括残疾人、慢性病患者或其他就业障碍人员，在一个设计得更接近主流公司工作场所的环境中从事数字任务。传统培训通常没有向客户交付成果的义务。而在DIC，员工则为公司处理实际任务。Valt Japan首先通过工作样本和其他数据点可视化每个人的能力和特征，然后利用实际工作来了解哪些任务和环境能让他们表现良好。
At DIC, people traditionally excluded from the labor market, including those with disabilities, chronic illnesses, or other barriers to employment, work on digital tasks in an environment designed to be closer to a mainstream company workplace. Conventional training often happens without a delivery obligation to a client. At DIC, however, workers handle actual assignments for companies. Valt Japan first visualizes each person’s abilities and characteristics through work samples and other data points, then uses real work to understand what tasks and environments allow them to perform well.
对于合作公司来说，这也改变了招聘流程。公司不再仅仅依赖文件、面试和短期实习，而是可以在雇佣前观察某人如何处理实际任务。员工通过实践提升技能，双方都可以判断这种匹配是否具有真正的潜力。
For partner companies, this also changes the hiring process. Instead of relying only on documents, interviews, and short internships, companies can see how someone works on actual tasks before employment. Workers build skills through practice, and both sides can judge whether the match has real potential.
小野强调，这种方法并非关于数字或合规。“DIC的存在并非为了实现法定雇佣率，”他说。“它的存在是为了让残疾人或慢性病患者能够成为公司的一股力量。”数字工作，真实价值 DIC的许多任务与数字化转型和人工智能相关。随着生成式人工智能改变业务流程，小野既看到了颠覆，也看到了机遇。一些工作可能会消失，但新的工作形式也在涌现。
Ono emphasizes that this approach is not about numbers or compliance. “DIC does not exist to achieve a statutory employment rate,” he says. “It exists so that people with disabilities or chronic illnesses can become a force for companies.”Digital work, real value Many tasks at DIC are connected to digital transformation and AI. As generative AI changes business processes, Ono sees both disruption and opportunity. Some jobs may disappear, but new forms of work are also emerging.
DIC员工可能会利用人工智能创建和更新销售名单，改进业务运营，或简化以前需要更大团队才能完成的流程。他们还可能参与用于改进人工智能系统的训练数据工作。“我们既通过使用人工智能，也通过帮助创造让人工智能进化的数据来做出贡献，”小野说。
DIC workers may use AI to create and update sales lists, improve business operations, or streamline processes that previously required larger teams. They may also work with training data used to improve AI systems. “We contribute both by using AI and by helping create the data that allows AI to evolve,” Ono says.
这一点很重要，因为人工智能常被讨论为劳动力的替代品。Valt Japan 的模式则将其定位得不同：数字工具能让工作更易获得，将任务拆解为更清晰的流程，并帮助人们以过去或许不可能的方式，为复杂的业务需求做出贡献。
This is important because AI is often discussed as a substitute for labor. Valt Japan’s model frames it differently. Digital tools can make work more accessible, break tasks into clearer processes, and help people contribute to complex business needs in ways that might not have been possible before.
从社会价值到经济价值 2025 年，Valt Japan 荣获东京都颁发的“东京金融奖 2024”可持续发展类奖项。该奖项由东京都政府设立，旨在支持东京成为先进、可持续的金融城市，以及全球活跃初创企业诞生的地方。
From social value to economic value In 2025, Valt Japan received the Tokyo Financial Award 2024 in the Sustainability Category. Established by the Tokyo Metropolitan Government (TMG), the award supports Tokyo’s goal of becoming an advanced, sustainable financial city and a place where globally active startups are created.
对小野而言，这一奖项印证了他创业以来的信念：严峻的社会问题不仅需要共情，更需要人、资金和工作。他表示，就业支持往往能赢得善意，却难以汇聚足以改变结构的资源。“深层的社会问题远离人、钱和工作，”小野说，“资本的力量才能让它们靠近。”小野认为，丸之内 DIC 的设立是公司工作获认可的原因之一。
For Ono, the award affirmed something he has believed since founding the company: serious social issues need not only empathy, but also people, capital, and work. He says employment support often attracts goodwill, but not enough of the resources needed to change structures. “Deep social issues are far from people, money, and work,” Ono says. “The power of capital is what brings them closer.”Ono believes DIC Marunouchi was one reason the company’s work was recognized.
东京的经济规模足以媲美一个国家，东京都总务局统计部门称，2023 财年东京的都内生产总值超过 125 万亿日元。与此同时，丸之内是日本最著名的商务街区之一。对小野来说，在丸之内开设 DIC，意味着将面临就业障碍的人群置于经济核心舆论的中央舞台。
Tokyo’s economy is large enough to rival that of an entire country, and TMG’s Bureau of General Affairs Statistics Division describes the city’s gross metropolitan product as over 125 trillion yen in fiscal 2023. Marunouchi, meanwhile, is one of Japan’s best-known business districts. For Ono, opening DIC there means placing people who face barriers to employment within one of the economy’s central arenas.
从标签到能力 东京汇聚了企业、资本、劳动者和社会课题，其规模之大鲜有城市能及。小野视这种集聚为 Valt Japan 必须扎根东京的理由。若公司旨在将劳动力市场与被排除在外的人群连接起来，东京便以高密度的形式同时提供了问题与机遇。
From labels to capability Tokyo brings together companies, capital, workers, and social challenges at a scale few cities can match. Ono sees that concentration as the reason Valt Japan needs to be here. If the company aims to connect the labor market with people who have been excluded from it, Tokyo offers both the problem and the opportunity in dense form.
他也看到了日本之外的潜力。他说，在许多国家，职业培训虽然存在，但后续步骤仍不发达。人们可能掌握了技能，却没有明确的途径进入企业、获得收入或实现长期就业。DIC 以实现劳动力的可持续参与为最终目标。由此出发，它反向推演，不关注标签，而关注能力：一个人能做什么、什么环境能支持其发挥、其技能能在哪里创造价值。
He also sees potential beyond Japan. In many countries, he says, vocational training exists, but the next step remains underdeveloped. People may acquire skills without a clear route into companies, income, or long-term work. DIC starts with the end goal of sustainable participation in the workforce. From there, it works backward, focusing not on labels but on capability: what a person can do, what environment supports their performance, and where their skills can create value.
这种转变是小野愿景的核心。在一个全球金融、大型企业与社会创新交汇的城市，他认为东京可以帮助展示包容如何从政策语言转化为经济实践。“人是最重要的投资，”他说。“我认为蕴藏未开发潜力的最大市场，是面临就业障碍的 1500 万人。”
That shift is at the center of Ono’s vision. In a city where global finance, major corporations, and social innovation intersect, he believes Tokyo can help show how inclusion can move from policy language into economic practice. “People are the most important investment,” he says. “And I believe the greatest market with untapped potential is the 15 million people who face barriers to employment.”