部长在“公共调查”揭露航空公司利用“安全相关维护”豁免条款后接受质询13分钟前｜时长 2:04“公共调查”调查揭露，加拿大航空调配飞机、取消航班——声称因安全相关维护——随后拒绝赔偿。联邦交通部长史蒂文·麦金农表示，他“不愿直接向他们发出指示”，因为该航空公司是一个独立机构。
Minister questioned after Go Public investigation into airline's use of 'safety-related maintenance' exemption 13 minutes ago|Duration 2:04A Go Public investigation revealed Air Canada shuffled planes around, cancelled flights — claiming safety-related maintenance — then denied compensation. Minister of Transport Steven MacKinnon says he is 'reluctant to give them instructions' as the airline is an independent agency.
全国各地的加拿大人希望联邦交通部长史蒂文·麦金农严厉打击加拿大航空和西捷航空，这两家是该国主要的航空承运人。
Canadians across the country want federal Transport Minister Steven MacKinnon to come down hard on Air Canada and WestJet, the country's major air carriers.
此呼声源于加拿大广播公司“公共调查”两项调查揭露，加拿大航空和西捷航空均取消航班——理由为安全相关维护——随后却将那些状况良好的飞机安排在其他航线飞行，并拒绝向乘客赔偿。
The calls come after two CBC Go Public investigations revealed both Air Canada and WestJet cancelled flights — citing safety-related maintenance — then used those working planes on other routes and denied passengers compensation.
周一在国会山，麦金农表示，加拿大交通局（CTA）是一个“独立机构”。他对加拿大广播公司新闻表示：“我不愿直接向他们发出指示。”
On Parliament Hill Monday, MacKinnon said the Canadian Transportation Agency (CTA) is an "independent agency." "I'm reluctant to give them instructions directly," he told CBC News.
数十名乘客通过电子邮件联系“公共调查”，讲述他们因维护原因遭遇航班取消、被拒赔偿的经历——并开始怀疑自己是否也被错误地拒绝了赔偿。
In dozens of emails to Go Public, passengers on various air carriers outline how they had their flights cancelled due to maintenance and were denied compensation — and now wonder if they too were wrongly denied.
蒙特利尔律师、消费者权益组织“消费者选择”倡导者西尔维·德·贝勒弗伊表示：“这很可能只是冰山一角。”关于维护漏洞的担忧德·贝勒弗伊和其他倡导者多年来一直敦促渥太华修改《航空乘客保护条例》，以防止航空公司以“安全相关维护”为由拒绝赔偿。
"This is probably just a small tip of the iceberg," said Montreal lawyer Sylvie De Bellefeuille, a consumer advocate with Option consommateurs. Concerns raised about maintenance loophole De Bellefeuille and other advocates have urged Ottawa for several years to change the Air Passenger Protection Regulations, so airlines can't use "safety-related maintenance" as a reason to deny compensation.
德·贝勒弗伊说：“我们无法依赖提供给乘客的信息。如果航空公司向当局撒谎，那更糟。”欧盟仅允许航空公司在极少数情况下引用维护理由。
"We cannot rely on the information that is provided [to passengers]," said De Bellefeuille. "And if they [airlines] lie to the authorities, that's even worse." The European Union only allows airlines to cite maintenance in rare circumstances.
有想调查的线索？请联系埃里卡和“公共调查”团队 gopublic@cbc.ca发给“公众调查”栏目的邮件，是在我们本周早些时候报道了一个故事之后出现的。故事的主角是魁北克省加蒂诺的胡安·罗哈斯，他的蒙特利尔飞波哥大航班因“意外飞机维修”被取消。
Got a story you want investigated? Contact Erica and the Go Public team gopublic@cbc.ca The emails to Go Public follow a story we reported earlier this week about Juan Rojas, a Gatineau, Que., man whose flight from Montreal to Bogota was cancelled due to "unforeseen aircraft maintenance."
根据乘客保护法规，乘客因航班延误最高可获赔 1000 加元，但仅限于延误属于航空公司可控范围、且非出于安全需要的情况。
Under the protection regulations, passengers can be entitled to up to $1,000 for delayed flights, but only if the delay is within the airline's control and not required for safety.
加拿大航空拒绝向罗哈斯赔偿。他将索赔上诉至加拿大交通局（CTA），加航提交文件称，一架飞机因被餐车撞击而被迫停飞。
Air Canada denied Rojas compensation. He escalated his claim to the CTA, where Air Canada submitted documents showing a plane had to be taken out of service after getting struck by a catering truck.
但罗哈斯自行调查后发现，那架受损飞机是另一架飞机——并非原本安排执飞他航班的那架。
But Rojas did some digging and learned the broken plane was a different aircraft — not the one originally assigned to his flight.
“他们显然是在歪曲信息，”罗哈斯说，“为了骗过系统，逃避支付 1000 加元。”越来越多西捷航空乘客质疑因维修被拒赔偿 | 公众调查5 月 11 日 | 时长 2 分 18 秒 “公众调查”栏目揭露更多西捷航空乘客因换飞机而被拒赔偿的案例。乘客权益倡导者称之为“欺诈”。
"They are clearly misrepresenting information," said Rojas. "To cheat the system to avoid paying $1,000." Growing number of WestJet passengers question compensation denials over maintenance | Go Public May 11|Duration 2:18Go Public uncovers more cases of WestJet passengers denied compensation after plane swaps. Passenger advocate calls it 'fraud.'
监管机构支持罗哈斯，责令加拿大航空向其支付赔偿。尽管罗哈斯曾请求，但加拿大交通局拒绝处以行政罚款。
The regulator sided with Rojas and ordered Air Canada to pay him the compensation. Though Rojas asked for one, the CTA declined to issue an administrative penalty.
温哥华的迈克尔·奥多巴斯表示，难以置信加拿大航空提交了另一架飞机的记录却未受任何惩处。
Michael Odobas of Vancouver said he was incredulous that Air Canada submitted records about a different plane and faced no consequences.
“如果航空公司可以错误拒绝赔偿、在监管争议中败诉却面临零财务处罚……它有什么动力去遵守（规则）？”奥多巴斯在发给“公众调查”栏目的邮件中写道。“这是加拿大人理应得到答案的问题。”航空公司应面临“影响利润的罚款”吗？
"If an airline can incorrectly deny compensation, lose a regulatory dispute and face no financial penalty … what incentive does it have to comply (with the rules)?" wrote Odobas in an email to Go Public. "That's a question Canadians deserve an answer to." Should airlines face 'profit-altering fines?'
保守党议员丹·阿尔巴斯（奥卡纳根湖西—南基隆拿选区）在麦金农周一出席财务常设委员会会议时也提出了这一问题。“把飞机调派到另一条航线，算不算安全豁免事由？”他问道。“加拿大交通局是监管机构，”部长回答。
Conservative MP Dan Albas (Okanagan Lake West—South Kelowna) also raised the issue when MacKinnon appeared Monday before the standing committee on finance. "Does swapping aircraft to another route qualify as a safety exemption?" he asked. "The CTA is the regulator," the minister replied.
保守党交通事务评论员丹·阿尔巴斯周一就与安全相关的维修豁免问题质询交通部长。（加拿大广播公司）监管机构在西捷航空拒绝向乘客赔偿、并错误声称属于安全相关维修的案件中，也没有对该航空公司进行罚款——《公共利益》栏目今年早些时候曾对此进行报道。
Conservative transport critic Dan Albas questioned the transport minister on Monday about the safety-related maintenance exemption. (CBC) The regulator also didn't fine WestJet in cases where that airline denied people compensation while incorrectly claiming safety-related maintenance — cases Go Public reported on earlier this year.
当时，西捷航空运营副总裁表示：“当发生意外问题时，西捷航空会仔细考虑使总体受影响旅客数量最少的应对方案。”“维修漏洞”如何让航空乘客损失赔偿金 | 《公共利益》10月26日 | 时长 2:11 加拿大航空被指利用安全维修“漏洞”拒绝为取消航班赔偿。权益倡导者敦促政府采纳其他国家的法规，防止航空公司以安全维修为由逃避赔付。
At the time, WestJet's vice president of airline operations said, "when an unexpected issue occurs, WestJet carefully considers the approach that minimizes disruption for the greatest number of guests overall." How a 'maintenance loophole' is costing air passengers compensation | Go Public October 26|Duration 2:11Air Canada has been accused of using a safety maintenance 'loophole' to deny compensation for cancelled flights. Advocates are urging the government to adopt regulations from other countries that prevent airlines from citing safety maintenance to avoid payouts.
“我对这种不诚实行为不受惩处深感忧虑，”航空乘客权益组织创始人加博尔·卢卡克斯说。
"I'm profoundly troubled that this type of dishonest behaviour is going unpunished," said Gabor Lukacs, founder of Air Passenger Rights.
“这种行为必须制止。……唯一的办法就是处以影响利润的罚款。”
"That behaviour should be stopped. … And the only way would be to issue profit-altering fines."
加拿大航空在致《公共利益》栏目的声明中称，其有权调配飞机、取消航班并拒绝赔偿——称之为“商业决定”。
In a statement to Go Public, Air Canada said it's allowed to move planes around, cancel flights and deny compensation — calling it a "commercial decision."
该立场与加拿大交通局此前的裁决相冲突：航空公司可以自行安排航班时刻表，但必须向受影响乘客提供赔偿，除非机械故障是导致航班取消的直接原因。提供您的新闻线索《公共利益》是加拿大广播公司电视、广播和网络平台的调查新闻栏目。我们讲述您的故事，揭露不法行为，监督权力机关。
That position conflicts with previous CTA decisions saying airlines can do what they want with their flight schedules, but must provide compensation to affected passengers unless a mechanical issue is the direct cause of a cancelled flight. Submit your story ideas Go Public is an investigative news segment on CBC-TV, radio and the web. We tell your stories, shed light on wrongdoing and hold the powers that be accountable.
如果您有公共利益相关的新闻线索，或您是知情内部人士，请发送邮件至 gopublic@cbc.ca，注明姓名、联系方式和简要摘要。所有邮件在您决定公开前均严格保密。了解我们的主持人。
If you have a story in the public interest, or if you're an insider with information, contact gopublic@cbc.ca with your name, contact information and a brief summary. All emails are confidential until you decide to Go Public. Read about our hosts.