新西兰小企业表示，在政府部长介入帮助被 Meta 平台错误暂停账号的企业一年后，他们已用尽解决途径。企业主反映，尽管有过部长干预，但从公司获得公平、透明的申诉依然困难。这些投诉加剧了全球对大型科技公司不透明的账号暂停和申诉流程的不满。
New Zealand small businesses say they have run out of options a year after a government minister intervened to help firms wrongly suspended from Meta's platforms. Owners report that getting a fair, transparent appeal from the company remains difficult despite that intervention. The complaints add to global frustration with Big Tech's opaque account-suspension and appeals processes.
新西兰各地的小企业主表示，他们解决 Meta 账号被暂停问题的选项已耗尽，这距离时任部长克里斯·彭克代表受影响企业向该公司施压已过去一年。许多企业依赖 Facebook 和 Instagram 页面触达客户并处理订单。
Small business owners across New Zealand say they have exhausted their options for resolving suspended Meta accounts, a year after then-minister Chris Penk stepped in to press the company on behalf of affected firms. Many of the businesses rely on Facebook and Instagram pages to reach customers and process orders.
尽管有过部长级干预，企业主称从 Meta 赢得公平、透明的申诉依然困难，一些人描述称等待时间长、收到自动回复，导致他们无法与真人沟通账号为何被暂停或如何恢复。
Despite that ministerial intervention, business owners say winning a fair, transparent appeal from Meta remains difficult, with some describing long waits and automated replies that leave them unable to speak with a person about why an account was suspended or how it might be restored.
这些投诉与其他国家小企业表达的挫败感相呼应，大型社交媒体平台的突然暂停反复切断销售渠道却几乎没有补救途径，促使监管机构和立法者呼吁建立更清晰、更快捷的申诉流程。
The complaints mirror frustrations voiced by small businesses in other countries, where sudden suspensions by large social media platforms have repeatedly cut off sales channels with little recourse, fuelling calls from regulators and lawmakers for clearer, faster appeals processes.