通用汽车将向35个美国州和哥伦比亚特区支付2.2亿美元,以解决关于驾驶员数据的争议。各州指控通用汽车将这些数据出售给数据经纪商,后者又将其转售给保险公司。根据和解协议,通用汽车在收集或共享驾驶和位置数据前,必须获得驾驶员的明确同意。
General Motors will pay $220m to 35 US states and the District of Columbia over drivers’ data. The states said GM sold it to data brokers, who sold it on to insurance companies. GM must now get drivers’ express consent before it collects or shares their driving and location data.
华盛顿州检察长尼克·布朗于周四宣布达成和解。华盛顿州和俄勒冈州牵头组建了由36名检察长组成的联盟。俄勒冈州针对通用汽车及其OnStar部门的诉状日期为前一天。该和解解决了各州的索赔。华盛顿州将获得1230万美元,纽约州将获得约1210万美元。
Washington’s attorney general, Nick Brown, announced the settlement on Thursday. Washington and Oregon led the coalition of 36 attorneys general. Oregon’s complaint against GM and its OnStar unit is dated the day before. The settlement resolves the states’ claims. Washington will receive $12.3m and New York about $12.1m.
俄勒冈州检察长丹·雷菲尔德在声明中说:“人们买的是汽车,不是追踪设备。”
“People bought a car, not a tracking device,” Oregon Attorney General Dan Rayfield said in a statement.
各州指控通用汽车所作所为 根据俄勒冈州的诉状,通用汽车于2015年将“智能驾驶员”作为OnStar的一部分推出。该公司宣称该功能旨在帮助人们更安全地驾驶。它记录急刹车、急加速、急转弯、高速行驶、安全带使用情况、深夜驾驶和行程时间。
What the states say GM did GM launched Smart Driver in 2015 as part of OnStar, according to Oregon’s complaint. It pitched the feature as a way to help people drive more safely. It recorded hard braking, hard acceleration, hard cornering, high speeds, seat belt use, late-night driving and trip times.
诉状称,同年,通用汽车开始向Verisk Analytics出售OnStar和“智能驾驶员”数据。2019年,通用汽车与LexisNexis Risk Solutions签署了类似协议。这两家公司将数据转化为驾驶员报告和评分供保险公司使用,部分保险公司据此制定费率。诉状称,通用汽车通过这些销售在全国范围内获得了超过2000万美元的收入。
That same year, GM started selling OnStar and Smart Driver data to Verisk Analytics, the complaint says. In 2019 it signed a similar deal with LexisNexis Risk Solutions. Both firms turned the data into driver reports and ratings for insurers, and some insurers used them to set rates. GM made more than $20m from these sales nationwide, the complaint says.
驾驶员还可以参加一项保险折扣计划,通用汽车称该计划仅共享匿名数据。但实际上,各州指控通用汽车出售了所有参加“智能驾驶员”计划人员的可识别数据。布朗说:“通用汽车出售的数据是个人的、可识别的、具体的。”
Drivers could also join an insurance discount programme, which GM said would share only anonymous data. In fact, GM sold identifiable data on everyone enrolled in Smart Driver, the states allege. “The data GM sold was personal, identifiable, and specific,” Brown said.
诉状还涉及位置数据。从2018年起,通用汽车从点火启动开始,每三秒收集一次汽车的精确位置。从2019年起,这些数据携带一个可将其与车辆关联的ID。通用汽车将其授权给英国联网汽车数据公司Wejo。2024年1月,雅各布斯工程集团收购了Wejo的资产,并与通用汽车签署了自己的许可协议。经销商、奖金与系统故障大多数车主是在购车时于经销商处注册的。
The complaint also covers location data. From 2018, GM collected a car’s precise location every three seconds, starting from ignition. From 2019, that data carried an ID that linked it to a vehicle. GM licensed it to Wejo, a UK connected-car data company. In January 2024 Jacobs Engineering bought Wejo’s assets and signed its own licence with GM. Dealers, bonuses and a glitch Most drivers signed up at the dealership when they bought the car.
多位州检察长表示,通用汽车根据员工招募的客户数量向经销商员工发放奖金,并对经销商的招募数量进行排名。据称在许多情况下,员工代表客户接受了条款。
GM paid dealership staff bonuses based partly on how many customers they enrolled, the attorneys general said. It also ranked dealerships on their numbers. In many cases, staff allegedly accepted the terms on customers’ behalf.
投诉称,如果客户试图拒绝 OnStar 条款,系统会警告他们将失去碰撞响应和紧急服务。通用汽车的应用程序还曾告知超过 37 万名已注册车主,他们并未参加 Smart Driver 计划。随后,通用汽车在未通知他们的情况下将这些人从计划中移除,但他们的数据仍留在数据经纪人和保险公司手中。从媒体报道到达成和解这一做法于 2024 年 3 月曝光,当时 Kashmir Hill 在《纽约时报》上报道称,通用汽车将 Smart Driver 数据共享给了 LexisNexis 和 Verisk。
If customers tried to decline the OnStar terms, a warning said they would lose crash response and emergency services, the complaint says. GM’s app also told more than 370,000 enrolled drivers that they were not in Smart Driver. GM later unenrolled them without telling them, and their data stayed with the brokers and insurers. From a newspaper story to a settlement The practice came to light in March 2024, when Kashmir Hill reported for The New York Times that GM shared Smart Driver data with LexisNexis and Verisk.
一位雪佛兰 Bolt 车主的保费在 2022 年上涨了 21%。他的 LexisNexis 报告列出了六个月内的 640 次行程,包含开始和结束时间、超速和急刹车记录。通用汽车于 2024 年 4 月终止了 Smart Driver 计划。
One Chevrolet Bolt owner’s insurance rose 21% in 2022. His LexisNexis report listed 640 trips over six months, with start and end times, speeding and hard braking. GM ended Smart Driver in April 2024.
2025 年 1 月,联邦贸易委员会 (FTC) 提议禁止通用汽车在五年内与消费者报告机构共享特定驾驶数据。FTC 于今年 1 月最终确定了该命令。通用汽车还于 5 月支付 1275 万美元,以解决加利福尼亚州提出的类似指控。
In January 2025, the Federal Trade Commission moved to ban GM from sharing certain driver data with consumer reporting agencies for five years. The FTC finalised that order this January. GM also paid $12.75m to settle similar claims in California in May.
根据新的和解协议,通用汽车还必须限制收集的驾驶数据。公司须建立数据隐私计划,接受内部和第三方评估,并对经销商员工进行培训和监督。通用汽车未承认有过错,据《国会山报》报道,得克萨斯州提起的另一项诉讼仍在进行中。
Under the new settlement, GM must also limit the driving data it collects. It must run a data privacy programme with internal and third-party assessments, and train and oversee dealership staff. GM did not admit wrongdoing, and a separate lawsuit from Texas is still going, The Hill reported.
通用汽车在一份声明中表示:“本协议涉及 Smart Driver 产品,我们已于 2024 年终止该产品。”
“This agreement addresses Smart Driver, a product we ended in 2024,” GM said in a statement.
通用汽车已不再向 TechCrunch 表示出售可关联个人的车辆数据。它仍可能共享未与驾驶员绑定的数据。通用汽车还在为其汽车打造自有的 AI 助手。沃尔沃则提供一款可对驾驶行为进行评分并将评分分享给保险公司的应用程序。9 月,爱尔兰数据监管机构对谷歌因位置信息违规处以 4.03 亿欧元罚款。
GM no longer sells vehicle data that can be linked to a person, the company told TechCrunch. It may still share data that is not tied to a driver. GM is also building its own AI assistant for its cars. Volvo, for its part, offers an app that grades your driving and shares the grade with your insurer. In September, Ireland’s data watchdog fined Google €403m over location data.