Salesforce 继续其近期的收购热潮，周一宣布计划收购 Cresta，这是一家成立九年的 AI 驱动联络中心自动化软件提供商。Salesforce 未披露价格，但据知情人士透露，双方同意以 27 亿美元成交。
Salesforce extended its recent shopping spree, announcing on Monday plans to acquire Cresta, a nine-year-old provider of AI-powered contact center automation software. Salesforce didn’t disclose a price but it agreed to pay $2.7 billion for Cresta, according to a person familiar with the deal.
此次收购显示这家软件公司正在加强其客户服务业务，该业务面临来自 Sierra 等初创公司的挑战，后者由 Salesforce 前联席首席执行官 Bret Taylor 领导。Salesforce 于 9 月完成了对 Fin 的 36 亿美元收购，Fin 是一家提供 AI 驱动客服代理的公司。
The acquisition shows how the software firm is building up its customer service business, which faces challenges from startups such as Sierra, led by former Salesforce co-CEO Bret Taylor. Salesforce in September closed its $3.6 billion acquisition of Fin, a provider of AI-powered customer service agents.
Cresta 最初是斯坦福大学 AI 实验室的一个项目，由计算机科学家 Sebastian Thrun 与 Tim Shi 和 Zayd Enam 于 2017 年共同创立。Thrun 曾在 Google 主导多个 AI 项目。据悉，Cresta 在 2022 年 C 轮融资后估值为 16 亿美元，但其最近的估值无从得知。
Cresta, which started out as a project in Stanford University’s AI Lab, was co-founded in 2017 by Sebastian Thrun, the computer scientist who pioneered several AI projects at Google, along with Tim Shi and Zayd Enam. The startup was valued at $1.6 billion after its Series C round in 2022 but its recent valuation couldn’t be learned.
根据 PitchBook 数据，Cresta 曾从 Andreessen Horowitz、Sequoia Capital 和 Tiger Global Management 等投资方筹集了超过 2.8 亿美元。
Cresta had raised more than $280 million from investors such as Andreessen Horowitz, Sequoia Capital and Tiger Global Management, according to PitchBook.
Salesforce 和 Cresta 的发言人暂未回应置评请求。
Spokespeople for Salesforce and Cresta weren’t immediately available for comment.