父亲患有终末期肾衰竭，每晚必须依靠一台高度专用的透析机维持生命。英国航空的值机人员两次坚持要将这台易碎、重 20 公斤的救命设备托运至货舱，结果先是损坏，随后又弄丢。
He needs a dialysis machine to survive, but on a flight it was first damaged, then it was lost My father suffers from terminal renal failure and relies on a highly specific dialysis machine every night to survive. British Airways’ check-in staff twice insisted on checking this fragile 20kg lifeline into the aircraft hold where it was first damaged, then lost.
出境航班抵达希思罗机场时，机器已损坏归还，导致全家四处寻找备用机器，并在急诊室耗费数小时监测父亲的血液指标。返程飞往罗马的航班上，机器则彻底找不到了。父母等到凌晨 2 点，才被告知只能不带维持父亲生命的设备回家。
When his outbound flight arrived at Heathrow, it was returned broken resulting in a frantic search for a loan unit and hours spent in A&E so my father’s blood could be monitored. On the return flight to Rome, the machine could not be found. My parents waited until 2am before being told to go home without the equipment that keeps my father alive.