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卫报

阿图罗·贝哈尔为何离开Meta并成为吹哨人:“我不记得马克表现出过同理心”Why Arturo Béjar left Meta – and blew the whistle: ‘I don’t recall Mark ever being empathetic’

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“我到底在保护谁?公司——还是其他人?”……阿图罗·贝哈。摄影:伊桑·帕克/《卫报》‘Who am I protecting? The company – or other people?’ ... Arturo Béjar. Photograph: Ethan Parker/The Guardian

贝哈尔的女儿14岁时告诉他,Instagram未能保障她的安全。

Béjar’s daughter was 14 when she told him Instagram was failing to keep her safe.

因此,当他加入Meta的“福祉团队”时,他深知自己必须站出来——他的证词让公司损失了数十亿美元。

《社交网络》续集将于本周五上映,但现实世界已经在筹备续作,甚至可以说是第三部。

So when he became part of Meta’s ‘wellbeing team’, he knew he had to speak out – and his testimony cost it billions The Social Reckoning hits cinemas this Friday, but the real world has already been working on a sequel – or rather, a threequel.

杰里米·斯特朗在《社交清算》中饰演马克·扎克伯格。摄影:埃弗雷特收藏/AlamyJeremy Strong as Mark Zuckerberg in The Social Reckoning. Photograph: Everett Collection/Alamy

这部由阿伦·索尔金执导的电影是《社交网络》的后续,详细讲述了马克·扎克伯格及其社交媒体帝国的更多失误,特别是关于弗朗西丝·豪根的故事。

Directed by Aaron Sorkin, the movie is a follow-up to The Social Network, detailing the further misadventures of Mark Zuckerberg and his social media empire, and in particular Frances Haugen, the employee who in 2021 leaked internal documents that appeared to show Facebook was aware of the harms its products had inflicted.

弗朗西丝·豪根,这位曾在法庭上作证反对公司的前Facebook员工。摄影:迈克·鲍尔斯/《卫报》Frances Haugen, the former Facebook employee who testified against the company in court. Photograph: Mike Bowers/The Guardian
强有力的发言人……贝哈。摄影:伊桑·帕克/《卫报》Powerful spokesperson … Béjar. Photograph: Ethan Parker/The Guardian

豪根曾在2021年泄露内部文件,显示Facebook明知其产品造成的危害。影片的高潮是豪根于2021年10月5日在美国参议院的证词。

It’s no spoiler to reveal the film climaxes with Haugen’s testimony to the US Senate, on 5 October 2021.

就在同一天,Instagram(Facebook旗下)福祉团队的顾问阿图罗·贝哈尔向扎克伯格及其他高管发送了一封酝酿已久的电子邮件,主题相似。

That very same day, Arturo Béjar, a consultant on the wellbeing team of Instagram (which is also owned by Facebook), hit send on a long-gestating email to Zuckerberg and other senior Facebook executives on a similar theme.

众矢之的……《社交清算》中描绘的Meta形象。摄影:索尼Under fire … The Social Reckoning’s vision of Meta. Photograph: Sony

贝哈尔在信中写道:“我想提请你们注意,我认为我们在处理伤害的方式以及用户体验方面存在严重差距。”

“I wanted to bring to your attention what I believe is a critical gap in how we as a company approach harm, and how the people we serve experience it,” Béjar began, before laying out some shocking statistics from his team’s survey.

马克·扎克伯格上个月展示Meta的VR眼镜。摄影:卡洛斯·巴里亚/路透社Mark Zuckerberg showcasing Meta’s VR glasses last month. Photograph: Carlos Barría/Reuters

随后,他列举了团队调查中令人震惊的数据:例如,24.4%的13至15岁Instagram用户表示曾收到不当骚扰,21.8%表示曾遭受网络霸凌。

For example: 24.4% of 13-15-year-olds on Instagram said they had received unwanted advances, and 21.8% said they had been the target of bullying on the platform .

此外,51%的用户表示在过去七天内有过糟糕或有害的体验,但只有1%的人进行了举报,其中仅2%的内容被删除,即实际处理率仅为0.02%。这表明公司现有衡量标准所显示的伤害程度远低于实际情况。扎克伯格从未回复这封邮件。

Furthermore, 51% of Instagram users said they had had a bad or harmful experience in the past seven days. Only 1% of them reported it, and of those, 2% had the content taken down – so just 0.02%. This was a far greater degree of harm than the company’s existing measurements suggested. Zuckerberg never replied.

贝哈在一场集会上发表讲话,该集会的目标是要求科技和社交媒体公司采取措施,保护年轻人在网络上的安全。摄影:杰马尔·康特斯/Getty Images for Accountable TechBéjar speaking at a rally aiming to hold tech and social media companies accountable for taking steps to protect young people online. Photograph: Jemal Countess/Getty Images for Accountable Tech