四分之三的企业董事会成员预期 AI 能带来生产力提升并降低成本，但根据 Gartner 研究人员的数据，仅有 3% 的组织达到了目标。这些数据出自该分析机构的 HR Symposium（人力资源研讨会），会上还报告称，38% 的公司在 AI 支出上超支，而 85% 仍计划明年投入更多资金。
Three-quarters of corporate board members expect AI to deliver productivity gains and cut costs, yet only three percent of organizations have hit their targets, according to researchers at Gartner. The figures came out of the analyst’s HR Symposium, where it also reported that 38 percent of companies are over budget on AI spending, and 85 percent still plan to spend even more next year.
Gartner HR 业务资深总监分析师 CV Viverito 表示：“归根结底，组织目前无法从 AI 中获得成本节约。更大的机遇在于利用 AI 做以前不可能的事，例如将员工时间转移到新能力、新成果和新增长来源上。”
"Ultimately, organizations will not generate cost savings from AI at this point," said CV Viverito, senior director analyst for Gartner's HR practice.
Gartner 称，至少 75% 的业务领导者与整个组织在 AI 创造价值的位置上步调不一致，这阻碍了转型工作，也模糊了如何定位员工队伍并获取回报。
"The greater opportunity is to use AI to do things that weren't possible before, such as shifting employee time into new capabilities, outcomes, and sources of growth."
Gartner 建议，组织应将 AI 集中在对业务最重要的工作上，由 HR 协助高管根据战略就重点押注达成一致。公司还应将现有的 AI 专业知识在业务范围内推广，而非等待招聘稀缺的专家，并给予管理者空间围绕技术重新设计工作。
Gartner claims that at least 75 percent of biz leaders are out of step with the broader organization on where AI creates value, which stalls transformation efforts and muddies how to position the workforce and bag those returns. Organizations should concentrate AI on the work that matters most to the business, with HR helping execs to agree on the top bets based on strategy, Gartner advises.
HR Symposium 听到的情况是，只有约五分之一员工的时间被 AI 释放出来，从而得以转向更具创新性的工作。Viverito 称：“创造产能并非难题，随着组织重新设计工作，这已经在发生。组织面临的困难是如何让这种产能可用，并将其引导至有价值的领域。”
Companies should also spread existing AI expertise across the business rather than wait to hire scarce specialists, and give managers room to redesign the work around the technology, it adds. Only about one in five employees' time is freed-up by AI, letting them redirect toward more innovative work, the HR Symposium heard.
据称，这始于赋予员工承担更高价值、AI 赋能工作的技能，而这当然意味着要在培训上投入更多。
“There isn’t a struggle to create capacity, that’s happening already as organizations redesign work,” claimed Viverito.
核心结论是，AI 项目的投资回报比预期更难实现，企业必须坚持下去，并准备好改变自身及员工的工作方式，才能看到实实在在的收益。
“What organizations are struggling with is how to make that capacity usable and redirecting it to what is valuable.”
市场研究机构 Forrester 近期发布的一份报告指出，AI 明年有望占企业技术支出的 20%，但超过一半的首席信息官（CIO）可能无法达成该技术的投资回报率（ROI）目标。咨询机构毕马威（KPMG）今年早些时候的另一项研究发现，大多数英国企业领导者打算将 AI 维持在支出优先事项的首位，即使它尚未见效，其中 65% 计划无论是否看到即时的可衡量回报都将维持投资。这种决心能持续多久还是个未知数。
That starts - or so we're told - by giving employees the skills to take on higher-value, AI-enabled work, which, of course, means spending more on training. The takeaway is that getting a return on AI projects is harder than expected, and companies are going to have to stick with it and be prepared to institute changes in the way they and their staff work before they see any tangible benefits. A recent Forrester report concluded that AI will likely account for 20 percent of all business technology spend next year, yet more than half of CIOs are likely to miss their ROI targets for the technology Another piece of research from KPMG earlier this year found that most UK business leaders aim to keep AI at the top of their spending priorities even if it isn’t working, with 65 percent planning to maintain investment whether they see immediate measurable returns or not.
私募股权巨头阿波罗全球管理公司（Apollo Global Management）本周成为最新质疑者，指出“美股七巨头”正收获所有 AI 支出带来的回报，而标普 500 指数的其余成分股却未见 AI 对生产力增长有任何提振迹象。®
How long that resolve lasts is an open question. Private equity giant Apollo Global Management is the latest to raise doubts, noting this week that the "Magnificent Seven" tech giants are reaping the rewards of all that AI spending, while the rest of the S&P 500 has seen no sign of AI boosting productivity growth. ®