正如 Anthropic 在其首次公开募股（IPO）申报文件中正确指出的那样，企业对 AI 的应用尚处于起步阶段。许多其他企业高管表示，白领工作者，尤其是那些非软件工程师的人员，要有效使用最新工具还需要一段时间。
As Anthropic correctly pointed out in its initial public offering filing, business use of AI is in its infancy. Many other corporate executives say it will take some time for white-collar workers, especially those who aren’t software engineers, to use the latest tools effectively.
例如，拥有 2000 多名律师的大型全球律师事务所 White & Case 正“被迫暂缓”推出 AI 初创公司 Legora 最新推出的法律助手之一，因为律师们对使用所谓的 AI 智能体持犹豫态度，该事务所首席创新官 Isabel Parker 表示。
For example, White & Case, a large global law firm with more than 2,000 lawyers, is “having to hold back” its rollout of one of the newest legal assistants made by AI startup Legora because lawyers are hesitant about using so-called AI agents, said Isabel Parker, the law firm’s chief innovation officer.
她表示，逐步推广将确保律师们对使用新智能体感到自信，该智能体能够处理比律师目前使用的 Legora AI 智能体更复杂的法律工作，后者目前用于分析和总结文件、生成构思等任务。与更简单的聊天机器人不同，AI 智能体可以代表用户采取多项行动。
A gradual rollout will ensure lawyers feel confident in using the new agent, which can handle more complex legal work than the AI agent from Legora that lawyers currently use for tasks such as analyzing and summarizing documents and generating ideas, she said. Unlike simpler chatbots, AI agents can take multiple actions on behalf of the user.
她在 WTF 峰会（一个汇聚科技和金融领域资深女性领袖的聚会）上告诉《The Information》的 Laura Mandaro：“律师不是那种容易接受使用 AI 的人群。他们‘持怀疑态度，时间宝贵，厌恶风险，并且深信自己的专业技能极具手工匠人特质……这项技术的出现威胁到了他们为之奋斗的一切。’” Legora 是一款快速增长的应用，私营估值约为 90 亿美元，旨在实现审查合同、起草文件等法律工作的自动化——这些文书工作要求零失误。
Lawyers “are not the kind of people that easily lend themselves to using AI,” she told The Information’s Laura Mandaro during the WTF Summit, a gathering of senior women leaders in tech and finance. They’re “skeptical, they‘re time-poor, they’re risk averse, and they have a very strong conviction that their expertise is very artisanal...This technology comes along and it's a threat to everything they worked for.”Legora, a fast-growing app privately valued at roughly $9 billion, aims to automate legal work such as reviewing contracts and drafting documents—the kind of paperwork that needs to be error-free.
Parker 在一封电子邮件中表示，White & Case 正在 AI 工具上投入“大量资金”，该事务所 90% 的员工在一定程度上使用 Legora 的产品。她表示，在某些情况下，使用这些产品最多可节省人工执行任务 80% 的时间。
In an email, Parker said White & Case is investing “significant amounts” in AI tools and that 90% of the firm’s staff uses Legora’s products to some extent. In some cases, using the products can save them as much as 80% of the time it took to manually perform tasks, she said.
Legora客户互动副总裁吉利安·伯内特在同一活动上表示，AI发展的快速步伐意味着律师必须不断学习新工具，这可能会让他们精疲力竭。
Legora’s vice president of engagement, Jillian Burnett, said at the same event that the rapid pace of AI development means that lawyers must constantly learn new tools, which can wear them out.
伯内特在活动中告诉曼达罗：“我们面对的总体上是一个非常怀疑的[律师]客户群，也是一个非常忙碌的客户群。当他们已经不得不参加各种培训、尝试不同工具时……律师不一定愿意再把更多的可计费时间给你，去学习新东西。”
“We’re working with a very skeptical [lawyer] client base overall, a very busy client base. And when they‘re already having to sit through trainings, different tools…lawyers aren’t necessarily going to want to give you more of their billable time to learn something new,” Burnett told Mandaro at the event.
她说，Legora“并没有充分意识到这种疲劳感”是让客户使用其工具的一大挑战。Legora一直在努力解决这个问题，派遣员工与律师一起工作，展示其产品如何能与律师的工作“高度相关”。
She said Legora “didn't appreciate that fatigue enough” as a challenge to getting customers to use its tools. Legora has worked to address this by sending its staff to work with lawyers to show how the products can be “hyper-relevant” to their work.
尽管存在这种抵触情绪，Legora似乎发展不错，最近表示其年度经常性收入（ARR）已突破2亿美元。这意味着其月收入超过1600万美元。
Despite that resistance, Legora seems to be doing all right, and recently said it crossed $200 million in annualized recurring revenue. That implies it generates more than $16 million per month in revenue.
迫使White & Case律师改变的是他们的客户。帕克表示，客户经常询问律所如何利用新技术加快工作进度，以及如何将这种“价值”或新增效率传递给客户。如今，White & Case和其客户的内部法务团队往往使用相同的AI应用和工具，“无处可藏”，她说。
What is forcing change on White & Case lawyers is their clients. Parker said clients routinely ask the firm how it’s using new technologies to speed up work and how it can pass that “value” or new efficiencies to the clients. Now that both White & Case and the in-house legal teams of its clients often use the same AI apps and tools, “there’s nowhere to hide,” she said.
“能打破律师任何改变疲劳感的一件事，就是客户说：‘我要这事办成。给我看看你们是怎么用这个[AI工具]的。’”她说。
“One thing that cuts through any change fatigue in a lawyer is the client saying, ‘I want this done. Show me how you've been using this [AI tool],’” she said.
不过在某些情况下，律所可能会有意放缓初级员工使用AI，以确保他们掌握基本技能。例如，帕克表示，她所在的律所正在考虑“牺牲一些来自AI的效率”，让初级律师在采用能自动化更困难任务（如Legora的Agent Pro）的智能体之前，先学会手工完成工作。
In some cases, though, firms may intentionally slow AI use among junior employees to make sure they learn basic skills. For example, Parker said her firm is considering “sacrificing some efficiency” from AI so its junior lawyers can learn to do their work manually before adopting agents that can automate more difficult tasks such as Legora’s Agent Pro.
“如今大多数飞机都由自动驾驶飞行……但你需要确保坐在……驾驶舱里的人确实懂得怎么驾驶飞机，”她说。
“Most planes are flown by autopilot now…but you need to make sure that whoever's…in the cockpit does know how to fly a plane,” she said.
New From Our Reporters ExclusiveBy Alix Coutures ExclusiveBy Jing Yang, Juro Osawa and Qianer Liu Upcoming Events 信任正迅速成为 AI 时代的核心议题。在晚餐会上，The Information 创始人兼主编 Jessica Lessin 与 EY 美洲咨询业务副主席 Whitt Butler 将坦诚探讨领导者如何建立并维护信任。申请受邀。
New From Our Reporters ExclusiveBy Alix Coutures ExclusiveBy Jing Yang, Juro Osawa and Qianer Liu Upcoming Events Trust is quickly becoming the defining question of the AI era. Over dinner, Jessica Lessin, Founder & Editor-in-Chief of The Information, and Whitt Butler, EY Americas Vice Chair – Consulting, will talk candidly about how leaders can build that trust and keep it. Request an invite.
更多详情 与 The Information 及 NYSE 共同举办鸡尾酒招待会及对话，由 The Information 的 Dakin Campbell 主持，深入剖析企业上市真正需要什么。小组将探讨公司需与顾问、投资者及交易所高管建立的信任、关系与准备工作，以及创始人和高管在过程中必须应对的重重复杂性。由 NYSE 赞助。申请参会。
More details Join The Information and NYSE for a cocktail reception and conversation on what it really takes to go public, hosted by The Information’s Dakin Campbell. The panel will explore the trust, relationships and preparation companies need to build with advisers, investors and exchange executives, along with the many complexities founders and executives must navigate along the way. Sponsored by NYSE. Apply to attend.