全国许多地区的患者因一家科技公司进入管理程序，导致无法在线访问其全科诊所网站。
Patients in many parts of the country have been left unable to access their GP surgery online after a tech firm went into administration.
Silicon Practice 为英格兰约 500 家诊所提供数字服务，包括网站、在线预约和远程会诊，约占总数的不到 10%。
Silicon Practice ran digital services, including websites, online booking and consultations, for around 500 practices in England – just under 10% of the total.
包括伦敦、格洛斯特郡和诺福克在内的全国各地诊所均报告了问题。威尔士的服务也受到影响。
Practices across the country, including in London, Gloucestershire and Norfolk, have reported problems. Services in Wales are also affected.
全科医生领袖表示，鉴于目前在线预约的规模，这一问题将造成巨大的干扰。
GP leaders said the problem would cause huge disruption, given the scale of online booking that now takes places.
受影响地区的患者被建议必须通过电话预约。NHS 应用程序仍可正常使用。
Patients in areas that are affected are being advised they will have to make appointments via the phone. The NHS app is working.
自去年起，英格兰所有诊所都必须提供在线预约。目前，超过 40% 的预约是通过该方式完成的。
Since last year, all practices in England have had to offer online appointment booking. Currently, more than 40% of appointments are made that way.
NHS 英格兰发言人称，虽然“大多数”全科诊所网站仍正常运行，但使用 Silicon Practice 的部分网站将受到影响。
An NHS England spokesperson said while "the majority" of GP practice websites were running as normal, some using Silicon Practice will be affected.
“如果您的全科诊所网站无法使用且需要帮助，请像往常一样通过电话或亲自前往诊所联系。” NHS 英格兰已就如何保持业务连续性并将对患者护理的影响降至最低向受影响的诊所提供了建议。
"If your GP practice website is unavailable and you need help, you should contact your practice by phone or in person as usual." Affected practices have been contacted by NHS England with advice on how to maintain business continuity and minimise the impact on patient care.
Silicon Practice 运营的数字工具 FootFall 宣称通过“让接待团队摆脱日常行政工作并更高效地管理需求”，可将患者致诊所的电话减少 30%，并已在英国 1,000 多家全科诊所得到验证。
Silicon Practice ran the digital tool FootFall, which it advertised as reducing patient phone calls to practices by 30%, by working to "free your reception team from routine admin and manage demand more efficiently. Proven in 1,000+ GP practices across the UK".
皇家全科医生学院院长、维多利亚·佐尔齐欧·布朗教授表示：“全科诊所网站已成为患者获取护理、预约和了解可用服务的日益重要的渠道。
Prof Victoria Tzortziou Brown, president of the Royal College of GPs, said: "GP practice websites are an increasingly important way for patients to access care, book appointments and find information about the services available to them.
“当网站无法运行时，会给患者带来巨大的不便，并给本已压力巨大的诊所团队增加额外负担。”
"When websites are not working, it can be hugely disruptive for patients and place additional pressures on already stretched practice teams.
“必须及时解决诊所网站的任何中断问题，以确保患者能够获得医疗服务。”她说，受影响的诊所必须从英国国家医疗服务体系（NHS）英格兰分部和当地 NHS 组织获得及时、切实的支持，以恢复其网站，最大限度减少中断，并确保患者知道如何联系诊所，在恢复期间获得所需的医疗服务。
"It is vital that any disruption to practice websites is addressed promptly to ensure patients are able to access care." She said affected practices must receive prompt, practical support from NHS England and local NHS organisations to restore their websites, minimise disruption and ensure patients know how to contact their practice and access the care they need in the meantime.
