英国最高卫生准政府机构呼吁家庭医生设法保存健康信息并与患者取得联系，此前本月初一家网站服务商倒闭。英国国家医疗服务体系英格兰分部（NHS England）采取了不同寻常的举措，致函全科医生，警告他们在英国潜在数百家诊所服务中断后，患者信息和服务连续性面临风险。Silicon Practice Digital Health Solutions（由Schappit Ltd所有）已进入破产管理程序。
The UK's top health quango has called on family doctors to figure out how to preserve health information and get in touch with patients after a website provider collapsed earlier this month. NHS England has taken the unusual step of writing to GPs, warning them of the risks to patient information and continuity of service following the disruption to potentially hundreds of practices around the UK. Silicon Practice Digital Health Solutions — owned by Schappit Ltd — has gone into administration.
据报道，一些全科医生诊所的网站已完全下线。诊所管理人员担心额外工作量，且因转向数字渠道而难以建立替代沟通方式。NHS England是运营英格兰医疗服务的政府部门，但不直接负责全科医生诊所，绝大多数诊所为独立承包商。尽管如此，该准政府机构首席技术官凯文·汉弗莱斯本周致函诊所和NHS机构，概述了其减轻技术服务崩溃影响的优先事项。
Reports suggest some GP websites have gone offline completely. Practice managers fear the extra workload and are struggling to stand up alternative forms of communication since the switch to digital channels. NHS England is the government unit which runs the health service in England, but it is not directly responsible for GP practices, the vast majority of which are independent contractors. Nonetheless, the quango’s CTO, Kevin Humphries, wrote to practices and NHS organizations this week outlining his priorities in mitigating the impact of tech service collapse.
这些事项包括：寻找保存任何历史患者信息的方法，特别是尚未迁移至临床系统的信息；管理在线咨询积压，确保不再增加新请求；以及在新在线系统可用前，确定患者接入渠道。根据《国会山报》看到的通信，诊所还应考虑是否有法律义务告知信息专员办公室（Information Commissioner's Office），如果“个人数据的可用性、完整性、保密性或可恢复性”受到影响。
They include finding ways of preserving any historical patient information, particularly where it has not been moved to clinical systems, managing the online consultation backlog to make sure no additional requests are added, and identifying channels for patient access until new online systems are available. Practices should also consider whether they have a legal obligation to tell the Information Commissioner's Office if the "availability, integrity, confidentiality or recoverability of personal data" is affected, according to the communication seen by The.
汉弗莱斯表示，负责全科医生IT服务安排的NHS管理机构——综合护理委员会，须确保安排涵盖“临床安全、数据安全、网络安全以及全科医生IT供应链的业务连续性保障”。他们需要找人牵头制定恢复计划，并联系受影响的诊所和信托机构。
NHS management bodies called Integrated Care Boards are responsible for GP IT service arrangements, making sure they include "clinical safety, data security, cyber security and business continuity assurance across the GP IT supply chain," Humphries said. They need to find someone to lead their recovery plan and contact affected practices and trusts.
他们还应“与诊所和其他受影响的组织合作，支持它们重新审视并评估是否启动业务连续性和灾难恢复计划”，Humphries 说。关于为何一家相对较小的供应商倒闭需要全 NHS 紧急响应的问题，可能稍后再讨论。其中将包括在 7 月将 Schappit Ltd 纳入政府框架前进行的尽职调查。全科医生兼开源技术倡导者 Marcus Baw 发布了一个免费的开源替代网站模板，供诊所若想将系统收回内部管理时使用。
They should also "work with practices and other impacted organizations to support them in revisiting and assessing whether to enact business continuity and disaster recovery plans," Humphries said. Questions over how an urgent NHS-wide response is required for the collapse of a relatively small supplier may come later. Among them will be the due diligence conducted before Schappit Ltd was added to a government framework in July. GP and open-source tech campaigner Marcus Baw has published a free, open source template for an alternative website should practices want to bring systems in-house.
他说，该模板基于无障碍 NHS 网络标准，外观和体验与常见 NHS 网站相同。“诊所可以免费部署它，并收回对自己网站的内部控制权。这是一个替代网站模板，诊所可以使用网页版 Claude Code 在一个下午内搭建完成，”他说。®
He said the template is based on accessible NHS web standards, and has the same look-and-feel of common NHS websites. "Practices can deploy it for free, and take back in-house control of their own website. It's a replacement website template which practices can set up using Claude Code in the web in an afternoon," he said. ®