Openreach向客户发出严厉提醒，传统的电话网络将于1月31日正式关闭，并表示该截止日期不会延期。作为英国最大的电信企业英国电信集团的基础设施分支机构，Openreach本周在一封致使用其网络提供服务的通信服务商的信件中传达了这一警告。信中通知他们，任何仍在使用传统公共交换电话网络（PSTN）连接的客户，在其于2027年1月底退役时，都将面临服务中断的风险。这次关停可能会同时影响企业和消费者。
Openreach has issued a stark reminder to customers that the legacy phone network is being officially switched off on January 31, and says the deadline will not be postponed. The infrastructure arm of BT Group, Britain’s biggest telecoms biz, circulated the warning this week in a letter to comms providers that use its network to deliver their services. It informs them that any customers still on legacy public switched telephone network (PSTN) connections are at risk of disruption when these are retired at the end of January, 2027. The switch-off could affect businesses and consumers alike.
除了普通的旧式电话外，依赖PSTN连接的系统还包括销售终端机、火灾和安防警报器，以及为老年人和弱势群体提供的个人护理警报器。此举是英国政府将全国接入运行在光纤基础设施上的全数字高速网络这一更广泛计划的一部分，而依赖铜缆的传统电话服务则阻碍了这一进程。许多家庭现在已经抛弃了固定电话听筒，转而仅使用手机，然而对于那些仍想要固定电话的人来说，这次转变意味着将电话插在宽带路由器的背面，以接入数字语音服务。
Beyond the plain old telephone, systems that rely on PSTN connectivity include point-of-sale terminals, fire and security alarms, and personal care alarms for elderly and vulnerable people. The move is part of a wider government scheme to get the UK onto all-digital high-speed networks running on fiber-optic infrastructure, and the legacy phone service - with its dependency on copper cabling - was standing in the way. Many households have now ditched landline handsets and instead use only mobile phones, yet for those who still want a landline, the changeover means plugging the phone into the back of a broadband router to access a Digital Voice service.
Openreach筹划这一举措已有近十年时间。在政府要求电信服务商在修复方案到位之前，不要强迫使用TeleCare等电话网络系统的弱势客户进行转换后，该公司已经至少推迟过一次截止日期。然而，公众对于模拟电话服务即将被切断的认知度似乎仍然很低。
Openreach has been planning this move for the best part of a decade. It has already pushed back the deadline at least once, after the government asked telecoms providers not to force vulnerable customers who use phone-network systems such as TeleCare to switch until fixes are in place. Nevertheless, public awareness seems low that analog phone services will soon be disconnected.
PP Foresight的电信分析师保罗·佩斯卡托雷（Paolo Pescatore）表示：“Openreach和所有服务商需要协调开展一项更具凝聚力的宣传活动，直接触达客户。电视、广告牌和报纸广告应该强化一致的信息，并辅以针对性的信件、电话以及为需要额外帮助的老年人和弱势群体提供的上门支持。”他告诉《国会山报》：“客户需要了解哪些地方发生了变化、该采取什么行动，以及谁会帮助他们。服务商必须承担责任，确保人们保持安全的连接，尤其是那些依赖固定电话或护理警报的人。”
"Openreach and all providers need to coordinate a much more cohesive campaign that reaches customers directly," said telecoms analyst Paolo Pescatore at PP Foresight. "TV, billboards and newspaper advertising should reinforce a consistent message, supported by targeted letters, calls and door-to-door support for older and vulnerable people who need extra help," he told The. "Customers need to understand what is changing, what action to take, and who will help them. Providers must take responsibility for ensuring people remain safely connected, especially those who rely on their landline or a care alarm." Caroline Abrahams, charity director at Age UK, agreed. "With only three months to go, the digital landline switchover is entering a critical final phase.
英国慈善机构Age UK的慈善总监卡罗琳·亚伯拉罕（Caroline Abrahams）对此表示赞同。她告诉我们：“随着只剩下三个月的时间，数字固话转换正在进入关键的最后阶段。大多数人已经完成了转换且没有遇到重大问题，但任何依赖固话或TeleCare的人都不应被落下。任何有顾虑的人都应联系其服务商，但责任不能完全由客户承担。服务商绝不能放弃那些没有回应的人。他们需要继续努力联系这些人，并提供切实可行的个性化支持，认识到有些人可能身体不适、患有痴呆症、担心诈骗或身边没有亲友可以帮忙。”
Most people have moved over without major problems, but nobody who relies on their landline or TeleCare should be left behind," she told us. "Anyone with concerns should contact their provider, but the responsibility cannot rest with customers alone. Providers must not give up on people who have not responded. They need to keep trying to reach them and offer practical, individual support, recognizing that some may be unwell, living with dementia, worried about scams or without anyone nearby to help."
Openreach拥有一个包含关停相关信息的网页。该网页建议消费者尽快致电其服务商，以确保服务不中断。该公司此前曾告诉《国会山报》，没有光纤连接的客户可能会被转至“模拟单一订单过渡接入产品”（SOTAP for Analog），即在当地电话交换局安装设备，让他们能够像以前一样继续使用旧电话线。
Openreach has a webpage with information regarding the switch-off. This advises consumers to call their service provider as soon as possible to ensure service is not interrupted. The company previously told The that customers without a fiber connection will likely be switched to SOTAP for Analog (Single Order Transitional Access Product), where equipment is installed in the local telephone exchange to allow them to continue to use their old phone line as before.
Openreach警告称，拖延迁移的商业客户将面临服务严重中断和不必要的成本风险——拖到最后关头可能会更难以在截止日期到来之前获得必要的工程支持。
Openreach has warned that commercial customers delaying migration risk significant disruption and unnecessary costs - leaving it until the last minute could make it harder to secure the requisite engineering support before the deadline hits. "Businesses and organizations that delay action are making things harder for themselves," said James Lilley, Openreach Director of All-IP.
Openreach全IP总监詹姆斯·利利（James Lilley）表示：“拖延行动的企业和机构正在给自己制造困难。简单的迁移基本上已经完成。剩下的都是支撑关键业务的复杂连接，需要仔细的规划、供应商协调和彻底的测试。我们敦促企业现在就行动起来，对其剩余的模拟服务进行审计，并在今天与他们的通信服务商共同制定迁移计划。”
"The straightforward migrations have largely been completed. What's left are the complex connections that underpin critical operations, requiring careful planning, supplier coordination, and thorough testing. We are urging businesses to act now, audit their remaining analog services, and work with their communications provider on a migration plan today."
今年早些时候，该公司宣布提高仍在运营传统业务专线的服务商和企业的收费，这些企业目前的租用成本已经是去年的两倍，以此试图将这一信息深入人心。®
Earlier this year, the firm tried to drive home the message by announcing it was stepping up its charges to service providers and companies still operating legacy business lines, who will by now be paying double the rental cost compared to last year. ®