全球领先的人力资源与薪资软件供应商 Workday 于 11 月 13 日周五发生重大技术故障，导致受影响机构的员工无法使用核心人力资源功能。从查询薪资信息、记录工时到申请休假和办理福利手续，多项日常工作事务突然变得无法访问。此次中断引发了员工和雇主的担忧，特别是因为 Workday 平台已深度融入全球数千家机构的日常运营。
A major technical failure at Workday, one of the world's leading human resources and payroll software providers, disrupted workplace services on Friday, November 13, leaving employees at affected organisations unable to access essential HR functions. From checking salary information and recording working hours to requesting leave and completing benefits paperwork, several routine workplace activities suddenly became inaccessible. The disruption raised concerns among employees and employers alike, particularly because Workday's platform is deeply integrated into the daily operations of thousands of organisations worldwide.
该公司称其软件被 11500 多家机构使用，这起事件再次凸显现代职场对集中式数字基础设施的高度依赖。Workday 故障引发数千份报告据 FOX Local 报道，技术问题于周五下午开始出现，随着员工遇到无法登录工作账户的困难，故障报告迅速增加。在线服务监测平台 Downdetector 显示，在故障期间记录了近 3000 份关于 Workday 问题的报告。许多尝试访问的用户遇到提示服务不可用的错误信息。
The company says its software is used by more than 11,500 organisations, making the incident a significant reminder of how heavily modern workplaces depend on centralised digital infrastructure. Workday outage triggers thousands of reportsThe technical problems began on Friday afternoon, with outage reports rising rapidly as employees encountered difficulties accessing their workplace accounts, FOX Local reported. According to Downdetector, the online service-monitoring platform, nearly 3,000 reports of problems with Workday were recorded during the disruption. Many users attempting to encountered error messages indicating that the service was unavailable.
此次中断影响了多项重要工作职能的使用。受影响机构的员工反映，在打卡上下班、查询薪资信息、提交休假申请、查看员工福利和完成强制性职场培训等方面遇到困难。
The outage affected access to several important workplace functions. Employees at affected organisations reported difficulties clocking in and out, checking payroll information, submitting leave requests, accessing employee benefits and completing mandatory workplace training.
对于依赖 Workday 管理人力资源运营的公司而言，这次中断造成了直接的行政管理挑战。
For companies that depend on Workday to manage their human resources operations, the disruption created an immediate administrative challenge.
人力资源部门和薪酬团队也面临不确定性，不知如何在平台仍不可用的情况下处理员工请求和考勤事务。Workday 客户群中包含大型企业和公共机构Workday 客户网络的规模凸显了为何此次中断引发广泛关注。该平台被跨行业的数千家组织使用，涵盖零售、银行、科技、医疗、教育和政府等领域。
HR departments and payroll teams also faced uncertainty over how to handle employee requests and timekeeping activities while the platform remained unavailable. Major corporations and public institutions among Workday's customersThe scale of Workday's customer network highlights why the disruption attracted widespread attention. The platform is used by thousands of organisations across industries, including retail, banking, technology, healthcare, education and government.
Workday 知名客户包括沃尔玛、塔吉特、通用电气、摩根士丹利、奈飞、西南航空、Salesforce、查尔斯·施瓦布和纳斯达克。
Some of the well-known organisations listed among Workday's customers include Walmart, Target, General Electric, Morgan Stanley, Netflix, Southwest Airlines, Salesforce, Charles Schwab and Nasdaq.
政府机构同样依赖该公司技术。西雅图、达拉斯和费城等城市的市政当局使用 Workday 满足各类行政和劳动力管理需求。美国能源部和美国国家航空航天局喷气推进实验室等联邦机构也在其已报告的客户名单之列。
Government institutions also rely on the company's technology. Municipal authorities in cities such as Seattle, Dallas and Philadelphia use Workday for various administrative and workforce management requirements. Federal organisations, including the US Department of Energy and NASA's Jet Propulsion Laboratory, are also among its reported customers.
不过，Workday 并未证实所有这些组织都遭遇了中断。公司称此次故障影响了部分客户，但未披露受影响企业或员工的确切数量。备份系统测试与技术故障有关据《旧金山纪事报》报道，中断发生在 Workday 测试其备份系统期间。
However, Workday has not confirmed that all these organisations experienced the outage. The company described the disruption as affecting some of its customers, without disclosing the exact number of businesses or employees impacted. Backup system testing linked to technical failureAccording to the San Francisco Chronicle, the disruption emerged while Workday was testing its backup systems.
据报道，公司在测试灾难恢复环境时发现了一个问题。该问题导致部分信息处于不一致状态，可能导致用户在尝试访问账户或通过平台完成活动时出现错误。
The company reportedly discovered an issue during testing of its disaster-recovery environment. The problem left some information in an inconsistent state, potentially resulting in errors when users attempted to access their accounts or complete activities through the platform.
作为预防措施，Workday 在调查问题并确定适当恢复措施期间，将部分系统置于维护模式。备份和灾难恢复系统是大型云技术平台的关键组成部分。
As a precaution, Workday placed some of its systems into maintenance mode while investigating the issue and determining the appropriate recovery measures. Backup and disaster-recovery systems are essential components of large cloud-based technology platforms.
这些系统旨在帮助企业在发生技术故障时维持运营并恢复服务。然而，Workday 事件说明，当恢复程序未能按预期运行时，涉及这些系统的问题也可能影响对实时服务的访问。Workday 道歉并承诺恢复服务随着停机报告扩散，Workday 确认了中断情况，并表示其技术团队正在紧急调查问题。
据福克斯新闻报道，一位公司发言人发表了以下声明：“我们部分客户正经历服务中断，我们正在紧急调查并解决该问题。对于给受影响客户带来的困难，我们深表歉意。”
They are designed to help companies maintain operations and recover services when technical failures occur. However, the Workday incident illustrates how problems involving these systems can also affect access to live services when recovery procedures do not function as expected. Workday apologises and promises to restore servicesAs reports of the outage spread, Workday acknowledged the disruption and said its technical teams were working urgently to investigate the problem.A company spokesperson issued the following statement: “Some of our customers are experiencing a service disruption and we're working urgently to investigate and resolve the issue. We sincerely apologize for the challenges this is causing impacted customers,” as per Fox News.
该公司还表示，正在评估恢复受影响服务的适当措施，并将随着调查进展提供定期更新。
The company also said that it was assessing the appropriate steps to restore affected services and would provide regular updates as its investigation progressed.
然而，Workday 在最初的声明中并未宣布受影响系统完全恢复的确切时间表。
However, Workday had not announced a definitive timeline for the complete restoration of the affected systems in its initial statements.
这种不确定性让员工和组织只能等待进一步信息，尤其是那些依赖该平台进行薪资处理和福利登记等时效性行政活动的用户。Workday 停机为何对企业和员工至关重要这一事件凸显了现代企业对基于云的人力资源管理系统日益增长的依赖。
The uncertainty left employees and organisations waiting for further information, particularly those relying on the platform for time-sensitive administrative activities such as payroll processing and benefits enrolment. Why the Workday outage matters for businesses and employeesThe incident highlights the growing dependence of modern businesses on cloud-based human resources management systems.
Workday 等平台将多项职场职能整合在一个数字环境中。员工可使用它们查看工资单、更新个人信息、登记福利、申请休假以及完成培训要求。
Platforms such as Workday bring multiple workplace functions together in one digital environment. Employees can use them to view payslips, update personal information, enrol in benefits, apply for leave and complete training requirements.
与此同时，雇主依赖这些系统来管理招聘、薪资、员工档案和劳动力管理。虽然这种集中化的方式让行政流程更高效，但当服务出现大范围技术问题时，也会带来运营挑战。即使是暂时的中断，也可能同时影响多个部门。员工可能无法提交时效性要求，管理者可能失去对劳动力信息的访问权限，人力资源团队可能需要依靠替代程序来维持基本运营。
Employers, meanwhile, rely on these systems to manage recruitment, payroll, employee records and workforce administration. While this centralised approach makes administrative processes more efficient, it also creates operational challenges when a service experiences widespread technical problems. Even a temporary interruption can affect several departments simultaneously. Employees may be unable to submit time-sensitive requests, managers may lose access to workforce information, and HR teams may need to rely on alternative procedures to maintain essential operations.
此次中断也再次凸显了可靠的备份基础设施、灾难恢复规划，以及技术提供商与其客户之间清晰沟通的重要性。员工等待更新，Workday 正在调查故障随着 Workday 继续调查技术故障，受影响的组织面临着在无法正常访问平台的情况下管理员工相关活动的挑战。企业可能需要采用临时安排来记录工时、处理休假请求和传达重要人力资源信息，直到服务恢复。遇到访问问题的员工应遵循雇主关于替代报告和行政程序的指示。
The disruption also reinforces the importance of reliable backup infrastructure, disaster-recovery planning and clear communication between technology providers and their customers. Employees await updates as Workday investigatesAs Workday continued investigating the technical failure, affected organisations faced the challenge of managing employee-related activities without normal access to the platform. Businesses may need to use temporary arrangements for recording working hours, handling leave requests and communicating important HR information until services are restored. Employees experiencing access problems should follow their employer's instructions regarding alternative reporting and administrative procedures.
尽管此次事件影响了一个为全球 11500 多家组织提供服务的平台，但实际受影响的客户和个人员工数量仍不清楚。目前，这次停机再次表明，一家主要软件供应商的技术问题所造成的影响可能远远超出该技术公司本身，波及多个行业的日常工作场所活动。
Although the incident affected a platform serving more than 11,500 organisations worldwide, the actual number of customers and individual employees impacted remained unclear. For now, the outage serves as another example of how a technical issue at a major software provider can create disruption far beyond the technology company itself, affecting everyday workplace activities across multiple industries.