全球微软故障影响了这家科技巨头的多项服务，导致成千上万用户无法访问电子邮件账户、工作场所应用程序和基于云的工具。
A global Microsoft outage has affected several of the technology giant's services, leaving thousands of users unable to access their email accounts, workplace applications and cloud-based tools.
这次中断始于11月12日星期四，持续至11月13日星期五，用户报告称无法访问Outlook、Microsoft Teams、OneDrive、SharePoint和Microsoft Copilot等服务。
The disruption, which began on Thursday, November 12, continued into Friday, November 13, with users reporting problems accessing Outlook, Microsoft Teams, OneDrive, SharePoint and Microsoft Copilot, among other services.
微软承认了这次中断，并表示用户可能无法连接到多个Microsoft 365服务。公司将问题归因于大量服务器意外不可用，给剩余基础设施带来了额外压力。这次故障已在包括美国、印度、澳大利亚和日本在内的多个国家报告。Downdetector在中断高峰期记录了超过13万起Outlook问题报告。受微软故障影响的服务完整列表根据微软的服务健康通告，中断范围超出了Outlook和Teams。几个依赖Exchange Online（微软的基于云的电子邮件和消息传递平台）的应用程序也出现了问题。
Track LIVE UPDATES on Microsoft OutageMicrosoft acknowledged the disruption and said users might be unable to connect to multiple Microsoft 365 services. The company attributed the problem to a large number of servers becoming unexpectedly unavailable, placing additional pressure on the remaining infrastructure. The outage has been reported across several countries, including the US, India, Australia and Japan. Downdetector recorded more than 130,000 reports of problems with Outlook at the peak of the disruption. Full list of Microsoft services affected by the outageAccording to Microsoft's service health advisories, the disruption extends beyond Outlook and Teams. Several applications that rely on Exchange Online, Microsoft's cloud-based email and messaging platform, have also experienced problems.1.
- 电子邮件和生产力服务微软Outlook：用户报告称，在访问收件箱、发送和接收电子邮件，以及通过桌面和网页应用程序连接邮箱时遇到困难。
Email and productivity servicesMicrosoft Outlook: Users have reported difficulties accessing inboxes, sending and receiving emails, and connecting to mailboxes through desktop and web applications.
Exchange Online：微软的基于云的电子邮件服务在多种访问方式上出现了连接问题，包括网页版Outlook、桌面连接、Exchange ActiveSync和REST API。
Exchange Online: Microsoft's cloud-based email service has experienced connectivity problems across multiple access methods, including Outlook on the web, desktop connections, Exchange ActiveSync and REST API.
Microsoft 365：用户在访问最近使用的文件和某些工作场所应用程序时遇到了问题。
Microsoft 365: Users have faced problems accessing recently used files and certain workplace applications.
微软Word、Excel和PowerPoint：用户报告称，作为更广泛的Microsoft 365中断的一部分，在访问这些应用程序时遇到问题。并非所有功能都必然受到影响。
Microsoft Word, Excel and PowerPoint: Users reported problems accessing these applications as part of the wider Microsoft 365 disruption. Not all their functions were necessarily affected.2.
2.通信与协作平台Microsoft Teams：用户报告称，聊天、对话、日历功能、会议安排、邀请以及某些协作功能出现问题。包括加入通话和会议在内的一些核心功能仍可正常使用。SharePoint Online：依赖Exchange Online的功能受到影响，但直接访问存储在SharePoint上的文件仍可正常使用。Microsoft OneDrive：用户报告称，在更广泛的服务中断期间，无法访问Microsoft的云存储服务。
Communication and collaboration platformsMicrosoft Teams: Users reported problems with chats, conversations, calendar functions, meeting scheduling, invitations and certain collaboration features. Some core functions, including joining calls and meetings, remained operational. SharePoint Online: Features dependent on Exchange Online were affected, although direct access to files stored on SharePoint remained functional. Microsoft OneDrive: Users reported problems accessing Microsoft's cloud-based storage service amid the wider outage.
事件通告中未单独详细说明其影响。3. 人工智能服务Microsoft Copilot：用户可能无法加载Copilot Chat，或无法通过网页和桌面应用程序收到回复。其访问工作场所信息（包括电子邮件、日历和文件）的能力也受到影响。OpenAI Microsoft连接器：OpenAI报告称，其Microsoft连接器出现问题，新连接可能失败，某些工具可能无法按预期运行。
Its impact was not separately detailed in the incident advisory.3. Artificial intelligence servicesMicrosoft Copilot: Users may be unable to load Copilot Chat or receive responses through web and desktop applications. Its ability to access workplace information, including emails, calendars and files, has also been affected. OpenAI Microsoft connectors: OpenAI reported problems with its Microsoft connectors, with new connections potentially failing and certain tools not functioning as expected.
Anthropic Microsoft 365连接器：Anthropic也发现，上游提供商的问题影响了其Microsoft 365连接器。4.安全和企业管理服务Microsoft Defender XDR：用户可能无法加载安全平台上的某些页面和功能。Microsoft Defender for Office 365：安全链接、安全附件、隔离管理、威胁调查和某些电子邮件保护功能受到影响。
Anthropic Microsoft 365 connector: Anthropic also identified an issue with an upstream provider affecting its Microsoft 365 connector.4. Security and enterprise management servicesMicrosoft Defender XDR: Users may be unable to load certain pages and features on the security platform. Microsoft Defender for Office 365: Safe Links, Safe Attachments, quarantine management, threat investigation and certain email protection features have been affected.
Microsoft Intune：设备注册、设备签到和合规性策略功能出现间歇性中断。Microsoft Purview：包括授权、自动标记、数据防泄漏（DLP）、通信合规、信息保护和数据分类在内的多项服务受到影响。Microsoft 365 管理中心：管理员可能无法加载某些页面。Microsoft 365 应用管理中心：云更新、云策略和库存功能受到影响。
Microsoft Intune: Device enrolment, device check-ins and compliance policy functions have experienced intermittent disruptions. Microsoft Purview: Multiple services, including authorisation, automatic labelling, Data Loss Prevention (DLP), communication compliance, information protection and data classification, have been affected. Microsoft 365 Admin Center: Administrators may experience problems loading certain pages. Microsoft 365 Apps Admin Center: Cloud Update, Cloud Policy and Inventory functions have been affected.5.
- 其他 Microsoft 服务Microsoft Planner：用户报告计划和任务操作存在可靠性问题。Microsoft To Do：应用程序可能无法加载，用户在执行某些操作时会遇到错误。Power BI：用户可能间歇性无法将带有 Microsoft 信息保护（MIP）敏感性标签的报告导出为 PDF。Microsoft Fabric：涉及带敏感性标签的报告和文件的某些操作受到影响。
Other Microsoft servicesMicrosoft Planner: Users have reported reliability problems with plan and task operations. Microsoft To Do: The application may fail to load, with users encountering errors while performing certain operations. Power BI: Users may intermittently be unable to export reports carrying Microsoft Information Protection (MIP) sensitivity labels to PDF. Microsoft Fabric: Certain operations involving sensitivity-labelled reports and files have been affected.
Microsoft Graph：涉及 Exchange Online 数据（包括电子邮件、日历和联系人）的 API 请求可能会超时。通用打印：用户在提交打印作业或访问管理功能时可能会遇到错误。Windows 365：部分使用 Microsoft Purview 客户密钥的云电脑客户可能无法连接到其虚拟计算机。Microsoft 365 教育版：作业、阅读进度和演讲者进度等功能可能受到影响。
Microsoft Graph: API requests involving Exchange Online data, including emails, calendars and contacts, may time out. Universal Print: Users may encounter errors while submitting print jobs or accessing administrative functions. Windows 365: Some customers using Microsoft Purview Customer Key with their Cloud PCs may be unable to connect to their virtual computers. Microsoft 365 Education: Features such as Assignments, Reading Progress and Speaker Progress may be affected.
受影响的第三方网站和服务此次中断也对依赖 Microsoft 基础设施的组织和服务产生了连锁影响。据报道，部分中断情况包括：OpenAI：该公司报告称其 Microsoft 连接器出现问题，影响了新连接的建立以及某些工具的运行。
Third-party websites and services affectedThe outage has also had repercussions for organisations and services that depend on Microsoft's infrastructure. Some of the reported disruptions include:OpenAI: The company reported problems with Microsoft connectors, affecting new connections and the functioning of certain tools.
Anthropic：其 Microsoft 365 连接器因上游供应商出现问题而受到影响。
Anthropic: Its Microsoft 365 connector experienced problems because of an issue with an upstream provider.
School Bytes：澳大利亚新南威尔士州学校使用的云端校务管理平台 School Bytes 受到影响。部分学校无法访问电子邮件服务，不得不要求家长通过电话联系。
School Bytes: The cloud-based school administration platform used by schools in Australia's New South Wales was affected. Some schools were unable to access email services and had to ask parents to contact them by phone.
澳大利亚政府服务：多个政府部门和机构报告电子邮件中断。澳大利亚联邦警察和情报机构均在受影响组织之列。
美国众议院：该机构证实其用户受到影响，并表示其工程师正与 Microsoft 合作解决中断问题。
Australian government services: Government departments and agencies reported email disruptions. Australia's federal police and intelligence agencies were among the organisations affected.US House of Representatives: The institution confirmed that its users were affected and that its engineers were working with Microsoft to address the disruption.
澳大利亚州政府服务：塔斯马尼亚州和西澳大利亚州的电子邮件服务受到影响。澳大利亚部分学校和法院也报告了中断情况。
Australian state government services: Email services in Tasmania and Western Australia were affected. Some schools and courts in Australia also reported disruptions.
Workhorse Group：美国电动卡车制造商 Workhorse Group 将第三季度财报发布时间从 11 月 12 日推迟至 11 月 16 日，理由是 Microsoft 故障导致业务中断。
Workhorse Group: The US electric truck manufacturer postponed its third-quarter financial results announcement from November 12 to November 16, citing business disruption caused by the Microsoft outage.
此次中断还影响了部分企业的日常运营。一些商店失去了基于电子邮件的销售，患者难以使用远程医疗服务，远程教学学校被迫停课一天。
The disruption also affected day-to-day operations for some businesses. Some stores lost email-based sales, patients faced difficulties accessing telehealth services, and long-distance schools had to shut for the day.
其他服务：Downdetector 还记录了涉及 Azure 和 Microsoft Store 的用户报告。
Other services: Downdetector also recorded user reports involving Azure and the Microsoft Store.
然而，这些报告不应被解读为确认整个 Azure 云平台或 Microsoft Store 经历了单独确认的服务范围中断。是什么导致了 Microsoft 的中断？Microsoft 将中断归因于大量服务器意外不可用，导致剩余基础设施承受更大压力。该公司表示，受影响的服务器在恢复并开始接收流量后变得无响应。其工程师正在分析诊断数据，以确定是什么触发了这种行为。
However, these reports should not be interpreted as confirmation that the entire Azure cloud platform or Microsoft Store experienced a separately confirmed service-wide outage. What caused the Microsoft outage? Microsoft attributed the disruption to a significant number of servers becoming unexpectedly unavailable, resulting in increased pressure on the remaining infrastructure. The company said the affected servers were becoming unresponsive after being restored and receiving traffic. Its engineers were analysing diagnostic data to identify what was triggering the behaviour.
Microsoft 还开始实施保护性流量管理措施，限制某些类型的流量到达受影响的基础设施，并使用早期软件配置重建了一些服务器。该公司表示，中断并非由互联网流量的整体增加引起。澳大利亚内政部长托尼·伯克表示，Microsoft 认为自己并未遭遇网络攻击，尽管精确的技术根本原因尚未确定。Microsoft 的中断何时会得到修复？
Microsoft also began implementing protective traffic-management measures, restricting certain types of traffic reaching affected infrastructure and rebuilding some servers using an earlier software configuration. The company said the outage was not caused by an overall increase in internet traffic. Australia's Home Affairs Minister Tony Burke said Microsoft did not believe it was dealing with a cyberattack, although the precise technical root cause had not been established. When will be Microsoft outage get fixed?
Microsoft 已开始恢复一些服务，但恢复过程仍然不均衡。该公司表示，一些最初已恢复的服务器在开始接收流量时再次变得无响应。它正在努力恢复容量，并逐步将用户重新连接到受影响的服务。该公司提醒，用户可能会经历逐步恢复，因为他们的应用程序正在重新连接。这次中断凸显了企业、政府机构和第三方技术平台对 Microsoft 云基础设施的依赖程度有多高。
Microsoft had begun restoring some services, but the recovery process remained uneven. The company said some servers that had initially been restored were becoming unresponsive again when they started receiving traffic. It was working on restoring capacity and gradually reconnecting users to affected services. The company cautioned that users could experience a gradual recovery as their applications reconnected. The disruption highlights how dependent businesses, government agencies and third-party technology platforms have become on Microsoft's cloud-based infrastructure.