微软周五就一场扰乱全球公共服务和企业运营的大规模故障道歉，并表示 Outlook 电子邮件等服务已实现“广泛恢复”。
Microsoft on Friday apologised for a global outage that disrupted public services and businesses around the world, as it reported a “broad recovery” for Outlook email and other services.
该公司排除了“网络或 AI”恶意活动导致此次故障的可能，该故障影响了多款微软产品，扰乱了医疗服务，延误了企业财报发布，并让学校陷入通信困境。
The company ruled out any malicious “cyber or AI” activity as the cause of the outage, which affected several Microsoft products and disrupted healthcare services, delayed corporate earnings reports and left schools struggling to communicate.
“我们对该事件给客户和合作伙伴造成的中断深表歉意，”微软在社交媒体上表示，并补充称，在故障于周四开始后，全面服务仍在恢复中。
“We are deeply sorry for the disruption this incident has caused our customers and partners,” Microsoft said on social media, adding full services were still being restored after the outage started on Thursday.
“我们看到各项服务已广泛恢复并趋于稳定。这是一个技术问题，与网络或 AI / 智能体无关。”据故障追踪网站 Downdetector 统计，此次中断导致 74 个国家和地区的微软产品瘫痪，影响遍及美洲以及欧洲、亚洲和非洲部分地区的用户。
“We are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI / agents.”The disruption knocked out Microsoft products in 74 countries and territories, affecting users across the Americas and parts of Europe, Asia and Africa, according to the outage tracker Downdetector.
英国一大型工会表示，该故障对该国医疗服务造成了“严重影响”。
A top UK trade union said the disruptions had a “serious impact” on the country’s healthcare service.
GMB 工会公共服务部主管雷切尔·哈里森表示，接听急救电话的国家医疗服务体系（NHS）工作人员“无法按常规方式转交患者详情”，造成大量积压。
National Health Service staff receiving emergency calls were “unable to refer patient details in the normal way”, creating a massive backlog, said Rachel Harrison, public services head at the GMB union.
随着故障持续数小时，印度航空公司警告称，客户咨询可能无法接通。
As the outage dragged on for hours, airlines in India warned that customer queries may not be getting through.
印第戈航空和阿卡萨航空均在社交媒体上表示，其电子邮件支持服务受到影响，可能无法接收客户邮件。新西兰移民局表示，该故障迫使其暂停处理所有签证申请。
IndiGo and Akasa Air both said on social media that their email support services had been affected and that they may not be able to receive customers’ emails. Immigration New Zealand said the disruption had forced a halt in the processing of all visa applications.
日本经济产业大臣赤泽亮正警告称，由于“海量人群”使用微软产品，此次故障将产生“重大影响”。
Japan’s economy, trade and industry minister Ryosei Akazawa warned of a “significant impact” of the outage as the Microsoft products were used by a “vast number of people”.
在伦敦金融城，接受法新社采访的多名人士表示，此次故障暴露了他们对 Copilot（微软的 AI 助手）的依赖。
In London’s financial district, several people interviewed by Agence France-Presse said the outage exposed their dependence on Copilot, Microsoft’s AI assistant.
审计师 Yashmit Sharma（26 岁）说：“我认为最大的问题之一是 Copilot 无法使用。我认为这是主要的失望之处。当然，Outlook 也是。”
“I think one of the biggest things is Copilot not working,” said Yashmit Sharma, 26, an auditor.
在一家中型银行担任风险经理的 Sheera（40 岁，拒绝透露姓氏）表示，企业需要为意外的技术故障做好更充分的准备。
“I think this was the main bummer. And Outlook as well, of course.”
“我认为我们需要更加小心，”Sheera 说。“任何事情都可能发生：你醒来发现 Outlook 无法使用，而它是我们全球团队使用的主要沟通工具。”
Sheera, 40, a risk manager at a mid-sized bank, said businesses needed to be better prepared for unexpected technology failures. “I think we need to be a little bit more careful,” said Sheera, declining to give her last name.
澳大利亚计算机协会（ACS）呼吁对国家主权 IT 风险进行审查。该协会首席执行官 Prins Ralston 表示，当 Outlook 发生故障时，小企业可能没有替代方案。据 ACS 刊物《Information Age》报道，Ralston 说：“我们需要确保维持国家运转的系统不会在毫无预警的情况下直接瘫痪。”周四，微软将此次中断归因于其基础设施上的“负载升高”。
“Anything can happen: you wake up and Outlook is not working and it’s the main communication we use for our global team.”The Australian Computer Society (ACS) called for a national review of sovereign IT risk, with CEO Prins Ralston saying that small businesses may not have a workaround when Outlook fails. “We need to know the systems that keep this country running won’t simply fall over without notice,” Ralston said, according to ACS publication Information Age. On Thursday, Microsoft attributed the disruption to “elevated load” on its infrastructure.
周五，微软在一份更新声明中表示，“事故是由早先一次网络容量升级期间的问题引入的，该问题在最近一次网络变更后显现出来。”
In an updated statement on Friday, it said the “incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change.”
“我们已解决根本问题，并继续为剩余客户和地区恢复服务。”据 Downdetector 的故障报告显示，问题报告已于格林威治标准时间 0900 前后开始下降。
“We have addressed the underlying issue and continue to restore service to remaining customers and regions.”Reports of problems on Downdetector had begun to decline by 0900 GMT.
微软最初表示正在调查“美洲地区”的中断报告，但后来确认，该问题显然影响了“任何地区的 Microsoft 365 服务连接性”。
Microsoft initially said it was investigating outage reports “in the Americas”, but later confirmed that the issue apparently affected “Microsoft 365 service connectivity for users in any region”.
Microsoft 365 是该公司基于云的订阅服务，包含 Outlook 和 Teams 等热门应用程序。
Microsoft 365 is the company’s cloud-based subscription service that includes popular applications such as Outlook and Teams.