人工智能公司正将未来押注在智能体的普及上，希望它们能解决现代生活中的烦恼——如处理电子邮件、预订行程和在线购物。为什么这很重要：围绕Meta旗下Muse的狂热表明，消费者对这项技术有着浓厚的兴趣。但大多数美国人的生活并不局限于电脑屏幕前，他们生活中的大部分意义来自于朝九晚五之外。
AI companies are staking their future on the mass adoption of agents hoping that they can solve the annoyances of modern life — email, travel bookings, online purchases. Why it matters: The frenzy around Meta's Muse shows there's serious consumer curiosity about the technology. But most Americans live life beyond a computer screen and find much of their meaning outside of the 9-5.
- 目前几乎没有证据表明，人们愿意投入必要的时间去重构生活，从而将人工智能置于核心地位。
• There's little evidence that they're willing to invest the time needed to re-engineer their lives in a way that puts AI at the center.
- 对人工智能公司而言，更令人担忧的问题是：如果人们根本不需要一个只会让他们做更多工作或变得更高效的助手，那该怎么办？新闻动态：得益于与Facebook和Instagram的整合，以及一个可爱毛茸茸的吉祥物，Muse一跃成为苹果应用商店榜首，Meta还将该产品扩展到了企业客户。Muse的早期成功让整个行业看到了该技术取得突破的潜力。
• And the more worrying issue for AI companies: What happens if people just don't want an assistant that leads them to do more work or allows them to be more productive? Driving the news: Muse vaulted to the top of Apple's App Store on the back of its integrations with Facebook and Instagram and a cute, fuzzy mascot Meta expanded it to business customers, too. Muse's early success has given the industry hope that there's potential for the tech to break through.
- Meta并非孤军奋战。微软发布了功能更强大的Copilot，并配备了具有代理功能的Autopilot，将更先进的人工智能融入工作场所。OpenAI本周也宣布推出了自己的代理助手“dots”。主要障碍：大多数美国人甚至不使用人工智能聊天机器人，更不用说智能体了。
• Meta isn't alone. Microsoft released a souped-up Copilot with an agentic Autopilot feature, folding more advanced AI into the workplace. And OpenAI announced its own agentic assistant, dots, this week. The big roadblock that most Americans don't use AI chatbots, let alone agents.
- 皮尤研究中心在二月份的一项调查发现，51%的受访者完全不使用人工智能聊天机器人。在不使用聊天机器人的人群中，79%的人提到了隐私担忧，67%的人表示未来一年内不太可能使用聊天机器人。更大的问题：智能体只有在人们允许其访问数字生活时才会真正变得有用，但人们并不愿意这样做。
• Back in February, Pew found that 51% avoided using AI chatbots entirely. Of those people, 79% who didn't use chatbots cited privacy concerns and 67% were unlikely to use a chatbot in the next year. The even bigger problem: Agents only become truly useful when people hand them access to their digital lives — and people don't want to.
- 今年泰雷兹集团（Thales）进行的一项大型国际民调显示，人们对智能体的核心用途存在广泛抵触——只有13%的受访者愿意让“人工智能助手”阅读他们的电子邮件，11%愿意让其重新预订行程，仅有7%愿意让其在银行账户之间转账。
关键发现：
• A huge international Thales poll this year found broad pushback against the core uses of agents — only 13% of respondents would let an "AI helper" read their emails, 11% would let one rebook travel and just 7% would let it move money between bank accounts.
即使是购物这样的日常活动也不被允许：56%的受访者表示他们完全不允许任何人工智能助手为他们代购；只有10%的受访者愿意在未经自己批准的情况下，让人工智能助手为他们购买价值超过25美元的商品。
• Even shopping is a no-go: 56% told YouGov they wouldn't let an agent shop for them at all. Only 10% trust one with more than $25 without approval.
目前积极使用人工智能助手的人群，很可能与那些开发这些人工智能系统的人具有相似的特征。
That means the people embracing AI agents right now probably look a lot like the people building them.
Menlo Ventures与Morning Consult联合开展的研究发现：年收入超过10万美元的家庭使用人工智能技术的比例，远高于年收入低于5万美元的家庭。
• Menlo Ventures, working with Morning Consult, found that households with incomes over $100,000 are substantially more likely to use AI than households making less than $50,000.
那些愿意为人工智能技术付费的用户中，有高达50%的人每天都会使用相关服务；而那些为人工智能服务付费的用户中，有80%的人会使用人工智能助手来完成具体任务。
• People who pay for AI are twice as likely to use it daily — and people who pay for it are five times more likely to use agents.
Menlo Ventures将这类用户描述为：“拥有研究生学历、在科技或金融行业工作的千禧一代父母”，他们“通常时间充裕但资金充足”。
• Menlo sums up AI's power spenders this way: "a millennial parent with a post-grad degree working in technology or financial services" who "[tends] to have more money than time."
假装人工智能技术根本没有被广泛应用是错误的。根据圣路易斯联邦储备银行的数据，人工智能技术已被广泛采用，但应用深度有限——至少20%的工作者在80%的职业中都在使用人工智能技术。不过，这种应用主要集中在白领和与科技相关的岗位中；计算机程序员、公关人员、财务顾问以及首席执行官等群体的使用率均超过80%；而持证执业护士、接待员和动物看护人员的使用率则低于10%。
It'd be wrong to pretend that AI use isn't happening at all. The St. Louis Fed pegs AI adoption as "widespread but shallow" — at least 20% of workers use AI in more than 80% of occupations. • But that's heavily weighted toward the same white-collar, tech-adjacent jobs. Adoption for computer programmers, PR people, financial advisors and CEOs all clock around or above 80%. Licensed practical nurses, receptionists and animal caretakers land just at or less than 10%.
实际上，前沿实验室的用户数据也显示了同样的趋势：Anthropic在其经济指数调查中发现，两个被高估的职业群体是计算机/数学相关领域（占受访者的30%，但仅占美国就业人口的4%）和管理岗位（占受访者的23%，但仅占美国就业人口的7%）。
• The St. Louis fed sums it up this way: "Currently, AI works on screens and cannot drive a truck or draw blood." Between the lines: The frontier labs' own user data shows the same skew.
总体而言：人工智能技术确实在被广泛使用，但其应用深度仍较为有限，主要集中在特定的职业和领域中。
• Anthropic found that the two massively overindexed professions in its Economic Index Survey — which the company says isn't representative — were computer/math-related (30% of respondents, 4% of U.S. employment) and management (23% of respondents, 7% of U.S. employment).
根据盖洛普（Gallup）的调查，只有6%的美国人认为使用ChatGPT等人工智能工具是美好生活的重要组成部分。相比之下，人们更看重：与伴侣、朋友或家人共度时光（78%），锻炼或进行其他体育活动（58%），烹饪（49%），在大自然中度过时光（45%），以及进行精神修行（42%）。结论：代理式人工智能（Agentic AI）或许终有一天会带来变革，但就目前而言，它似乎只会对那些经常使用“收件箱分类”一词、并对谷歌日历通知感到应接不暇的人产生最大影响。人工智能入门：向任何人解释人工智能
The big picture: Only 6% of Americans think that utilizing AI tools like ChatGPT is a very important ingredient for a good life, per Gallup • Compare that to: spending time with a partner, friends or family (78%), exercising or other physical activity (58%), cooking (49%), spending time in nature (45%) or practicing spirituality (42%). The bottom line: Agentic AI might well be transformative someday — but, for right now, it seems like it'll most impact people who have used the phrase "inbox triage" and feel overwhelmed by Google Calendar notifications. AI 101: Explaining AI to anyone