
面对飙升账单的取暖油客户已获得政府承诺,该行业将迎来更好的监管。
Heating oil customers facing soaring bills have been promised better regulation of the sector by the government.
大臣们表示,他们将收紧规则、促进竞争,并在出现问题时为客户提供更清晰的赔偿途径。针对部分客户设定的最低订购量限制将被重新评估。
Ministers say they will tighten up rules, promote competition and give customers clearer compensation routes if things go wrong. Minimum order levels, set for some customers, will be reviewed.
随着价格在过去一年里几乎翻了一番,一些活动人士呼吁,让取暖油客户能够享有与英格兰、苏格兰和威尔士的常规浮动燃气和电力资费相同的价格上限。
With prices close to having doubled in the past year, some campaigners have called for heating oil customers to benefit from the same cap as regular, variable gas and electricity tariffs in England, Scotland and Wales.
但没有迹象表明政府会提议做出此类改变,也没有迹象表明更严格的规则何时会生效。
But there is no sign of the government proposing such a change, nor when the stricter rules will take effect.
大臣们表示,他们将与行业合作,“为取暖油市场制定监管制度,保护消费者并促进竞争”。
Ministers said they would work with industry to "develop a regulatory regime for the heating oil market, protecting consumers and promoting competition".
在此期间,油料用户获得了热泵折扣,行业行为准则已经到位,并且将对部分消费者设定500升最低订购量的行业做法进行审查。家用油箱通常可容纳1,000升至2,000升。
In the meantime, oil users have been offered discounts on heat pumps, a code of practice is in place, and industry practices setting minimum order volumes at 500 litres for some consumers will be reviewed. Domestic tanks typically hold between 1,000 and 2,000 litres.
政府表示,这导致一些人不得不支付超出其实际需求的取暖油费用。
The government said this had left some people having to pay for more heating oil than they might need.
自美以与伊朗战争爆发以来,价格一路飙升。3月,政府宣布了一项价值5,300万英镑的援助计划,用于支持使用取暖油的低收入家庭。这笔资金由地方当局分发,地方当局制定各自的资格标准。
Prices have soared since the start of the US-Israeli war with Iran. In March, the government announced a support package worth £53m for low-income families who use heating oil. The funding is distributed by local authorities, which set their own criteria for eligibility.
英国竞争监管机构竞争与市场管理局随后进行的一项调查发现,战争爆发后,有1,700户家庭被迫“以显著更高的价格重新订购或无燃料可用”,导致他们额外支出了高达350英镑。但那些订单被取消且价格被上调的人被告知,他们有权获得赔偿。
A subsequent inquiry by the UK's competition watchdog, the Competition and Markets Authority, found that 1,700 households were forced to "re-order at significantly higher prices or go without fuel" after the war broke out, costing them up to £350. But those whose orders were cancelled and prices raised were told they were entitled to compensation.
政府现已宣布将接受竞争与市场管理局的建议,加强对该行业的监管。
The government has now announced it will accept the CMA's recommendation to strengthen regulation in the sector.
能源大臣波利·比灵顿表示:“今年早些时候,在支付了不断上涨的石油和天然气成本的代价后,成千上万的取暖油客户感到无处求助。
Energy minister Polly Billington said: "Thousands of heating oil customers felt they had nowhere to turn when they paid the price of rising oil and gas costs earlier this year. "We won't accept that.
“我们不会接受这一点。能源是必不可少的商品,人们不应该在自己是否在市场上受到保护的问题上三思而后行。这就是我们要改革该行业的原因。”来自西萨福克郡的取暖油客户尼克告诉英国广播公司的“你的声音”栏目,对于政府而言,“离网家庭仍然是一个重大的政策盲区”。
Energy is an essential good and people should not have to think twice about whether they're protected in the market. That's why we will reform the sector." Nick, a heating oil customer from West Suffolk, told the BBC's Your Voice that "off-grid households remain a major policy blind spot" for the government.


这位28岁的年轻人说:“英国政府对家用取暖油用户的任何保护都将受到极大的欢迎,前提是这是针对所有家用取暖油用户的。”
"Any protection from UK government for domestic heating oil users will be very welcome, providing this is for all domestic heating oil users," the 28-year-old said.
他和伴侣租住着一套三居室的住宅。他说,一年之内价格已经翻了一倍多,报价达到了每升111便士。
He rents a three-bedroom home with his partner. He said they had seen prices more than double in a year, to quotes of 111p per litre.
他说:“为我的家取暖现在不再是另一笔家庭账单,而几乎成了一笔投资。”
"Heating my home is now no longer another household bill, but almost an investment," he said.
他呼吁对客户减税,或者将价格上限扩大到取暖油——慈善机构“国家取暖行动”也提出了这一要求。
He called on tax cuts for customers, or the extension of the price cap to heating oil - a demand also made by charity National Energy Action.
比价网站Boiler Juice的首席执行官蒂姆·巴克曼告诉英国广播公司,他希望加强对消费者的保护,但主要问题是取暖油的价格是战前的两倍。
Tim Buckman, chief executive of price comparison site Boiler Juice, told the BBC he wants stronger protections for consumers but the main problem was that heating oil is twice as expensive as it was before the war.
“仅仅出台监管措施并不会降低客户的价格。我们希望看到的是取消取暖油的增值税或针对其进行专项减免。”约有150万户家庭依赖取暖油,但他们没有与电力和天然气客户相同的消费者保护。
"Just putting regulation in place is not going to reduce the price for customers. What we would like to see is the VAT off heating oil or targeting that specifically." Some 1.5 million households depend on heating oil, but they do not have the same consumer protections as electricity and gas customers.
然而,制定标准浮动资费上限的英国天然气和电力市场办公室仅涵盖英格兰、威尔士和苏格兰。
However, energy regulator Ofgem, which sets the cap for standard variable tariffs, only covers England, Wales and Scotland.
大多数取暖油客户在北爱尔兰,那里60%的家庭依赖取暖油,但那里的监管是独立的。
Most heating oil customers are in Northern Ireland, where 60% of households rely on it, but where regulation is separate.
英国天然气和电力市场办公室很可能会对英格兰、苏格兰和威尔士的取暖油进行监管,英国政府表示,它将“与北爱尔兰行政当局进行接触,因为他们正在同时审议这些建议”。
It is likely Ofgem will regulate heating oil in England, Scotland and Wales, and the UK government said it would "engage with the Northern Ireland Executive as they consider these recommendations in parallel".
