周三发布的欧洲民意调查结果显示，越来越多的欧洲企业开始运用人工智能（AI）及算法管理系统。在接受调查的中小型企业及中型企业中，有42%已经采用了这些技术。
An increasing number of European companies are using artificial intelligence (AI) and algorithmic management systems, with 42% of small and medium-sized enterprises and mid-cap companies surveyed already adopting the technologies, according to a Eurobarometer survey published on Wednesday. The survey found that a further 21% of the companies plan to introduce AI and algorithmic management systems in the future, although most current applications remain limited or experimental.
调查还发现，另有21%的企业计划在未来引入人工智能与算法管理系统，不过目前大多数应用仍处于初步或试验阶段。
AI and algorithmic management are primarily used in customer service and client relations, with 47% of surveyed companies reporting applications in this area.
在客户服务与客户关系管理领域，人工智能与算法管理技术的应用最为普遍，47%的受访企业均在此方面有所应用。其次是员工绩效与生产力监测，占比为36%；物流、规划及人员排班方面的应用占比则为30%。
Monitoring employee performance and productivity ranked as the second most common use, at 36%, followed by logistics, planning and staff scheduling at 30%. Meanwhile, 61% of the companies said AI helps them make decisions, while 75% believe the technologies will improve job quality.
此外，61%的企业表示人工智能有助于决策制定，75%的企业认为这些技术能够提升工作质量。
Despite the growing adoption of AI, human oversight remains widespread, with 90% of companies saying people make the final decisions.
尽管人工智能的应用日益广泛，但人工监管依然占据主导地位：90%的企业强调最终决策仍由人来完成，仅有2%的企业实现了完全自动化的决策流程。
Only 2% reported fully automated decision-making processes.
调查还指出了阻碍人工智能进一步普及的几大因素，包括高昂的投入成本（50%）、法律层面的不确定性（49%）以及专业人才短缺（48%）。
The survey also identified several obstacles to wider adoption, including high investment costs (50%), legal uncertainty (49%), and a lack of expertise (48%).
值得注意的是，近半数（49%）的受访企业表示，他们并不放心让人工智能或自动化系统来处理与员工及人力资源相关的事务。
Nearly half of the surveyed companies (49%) said they do not trust AI or automated systems to make decisions concerning workforce and staff matters.