更新：位于西欧的 Google Cloud 客户们发现他们的多项服务受到了严重的影响，目前尚无法预测恢复的时间。europa-west-2-b 是伦敦地区的三个本地可用区之一，其设计目的是为了防止硬件故障或区域性故障的发生。此次服务中断始于 UTC 时间 06:08，这意味着客户们需要等待很长时间才能恢复正常使用这些服务。
UPDATED Google Cloud customers in Western Europe are waking up to severe disruption affecting multiple services and, as yet, there is no estimated time of recovery. The europe-west-2-b is one of three local availability zones in the London region, intended to help protect against hardware or regional failures. The downtime began at 0608 UTC, meaning customers need more than a coffee to feel OK about today.
根据 Google Cloud 的状态页面显示：“europa-west-2 地区内的多项 Google Cloud 服务出现了错误率上升以及网络故障的问题。”该公司确认，受影响的服务包括 BigQuery Data TransferService、Cloud Filestore、Cloud Run、Google App Engine、Google Cloud NetApp Volumes、Google Kubernetes Engine 以及 Apache Kafka 的管理服务等。
According to Google Cloud’s status page: “Multiple Google Cloud services are experiencing elevated errors and intermittent network failures in europe-west2 region.”BigQuery Data TransferService, Cloud Filestore, Cloud Run, Google App Engine, Google Cloud NetApp Volumes, Google Kubernetes Engine, and Managed Service for Apache Kafka are all impacted, the tech biz confirmed.
Google 表示：“我们的工程团队正在继续调查这个问题，并向所有受到影响的用户表示歉意。”
“Our engineering team continues to investigate the issue,” Google added. “We apologize to all who are affected by the disruption.”
Reddit 上的科技爱好者们指出，这次服务中断对多个供应商都产生了连锁反应。有人评论道：“哎呀，典型的情况——当一个可用区出现故障时，那些没有采用高可用性（HA）设计的系统就会受到影响。”另一个人则猜测：“看起来很多服务都不可用了，可能是 DNS 系统出了问题。”
Techies on Reddit said the interruption was having a cascading affect on multiple suppliers. One said: “oh man the classic one zone takes a nap and your non-HA service is in it.”“Loads of stuff seems to be down, DNS somewhere,” mused another. Over on the platform formerly known as Twitter, customers weren’t any happier - but that’s par for the course for people that use Elon Musk’s X. “Major GCP incident affecting Europe regions, good start to the day,” said one.
在曾经被称为 Twitter 的平台上，用户们的反应同样不满——不过对于使用 Elon Musk 的 X 平台的用户来说，这种情况其实并不罕见。有人调侃道：“Google Cloud 在欧洲地区发生了重大故障，真是‘美好的一天’的开始啊……”根据 Down Detector 的数据，许多知名企业也受到了影响，包括劳埃德银行（Lloyds Bank）、汇丰银行（HSBC）、英国皇家邮政（Royal Mail）、Rightmove、DPD、BT、Cloudflare、Screwfix 和 Revolut 等。
According to Down Detector, multiple customers are caught up including Lloyds Bank, HSBC, Royal Mail, Rightmove, DPD, BT, Cloudflare, Screwfix and Revolut.
Revolut 表示：“我们目前正面临服务中断的问题，但可以确认所有客户的资金和数据都是安全的。我们从早上发现问题后一直在努力修复这个问题，对因此造成的不便表示歉意。”
“We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe. We’ve been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused,” said Revolut.
关于临时解决方案，Google 表示：“目前还没有可行的解决办法。”该公司计划于 UTC 时间 09:30 向客户发布最新情况。
Workarounds? “None for now now,” Google said.
® 于2026年10月20日10:18 UTC更新，以补充：Google已更新其状态页面，称Studio未受此次中断影响，并告诉正在寻找变通方法的客户：“如果可行，受影响的客户可以尝试将受影响的工作负载迁移到另一个可用位置。”
It plans to update customers at around 0930 UTC. ® Updated at 10.18 UTC on October 20, 2026, to add: Google has updated its status page to say Studio is not impacted by this outage and told customers looking for a workaround: "If feasible, the impacted customer may try to migrate their workload impacted to another available location."