周二上午，谷歌云（Google Cloud）的数十项服务在该公司位于伦敦的数据中心区域出现故障，导致使用这些服务的公司受到影响。同一时间，金融科技公司Revolut的客户无法使用其应用程序或进行银行卡支付。
Dozens of Google Cloud services failed in the company’s London data centre region on Tuesday morning, and hit firms that run their systems there. The same morning, customers of fintech Revolut could not use its app or pay by card.
一位知情人士向路透社（Reuters）透露，Revolut的服务中断与谷歌云的服务故障有关。
A person familiar with the matter told Reuters that Revolut’s outage was related to the Google Cloud disruption.
Revolut总部位于伦敦，其应用程序和后端系统均运行在谷歌云平台上。2025年9月，两家公司通过一项多年合作协议进一步深化了合作关系，该协议还涵盖了Revolut用于识别欺诈行为的AI工具。
Revolut, which is based in London, runs its app and back-end systems on Google Cloud. The two companies expanded that partnership in a multi-year deal in September 2025, which also covers the AI tools Revolut uses to spot fraud.
根据谷歌的服务状态页面显示，故障始于英国时间上午7:08（欧洲西部2区，即谷歌在伦敦运营的云服务区域）。受影响的谷歌云服务包括Compute Engine、Kubernetes Engine、Cloud SQL、Cloud Storage和BigQuery等。
According to Google’s service health page, the problems began at 07:08 UK time in europe-west2, the cloud region Google runs from London. Google lists 36 affected products, including Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage and BigQuery.
Revolut表示，客户目前遇到的错误比平时更多，网络故障也时有发生；该公司工程师仍在调查故障原因。
Customers are seeing more errors than usual and network faults that come and go, the company said. Its engineers are still looking for the cause.
谷歌在服务状态页面上写道：“我们对所有受到此次故障影响的人表示歉意。”
“We apologize to all who are affected by the disruption,” Google wrote on the page.
与此同时，谷歌建议客户尽可能将业务迁移到其他区域或数据中心。下一次更新计划于英国时间中午进行。
In the meantime, Google told its customers to move their work to another zone or region if they can. Its next update was due at noon UK time.
Revolut的问题大约在英国时间上午8点开始，比谷歌的故障晚了一个小时。英国、爱尔兰、法国、西班牙、罗马尼亚和德国的用户都报告了相关问题。Revolut仅表示部分服务出现了故障，但客户的资金和数据安全无虞。
Revolut’s problems started at around 8am UK time, about an hour after Google’s incident began. Users in the UK, Ireland, France, Spain, Romania and Germany reported problems. Revolut has said only that a service problem hit several features, and that customers’ money and data were safe.
Revolut自身的服务状态页面显示，大部分服务均无法使用或仅部分可用，包括银行卡支付和现金提取功能。这家同时服务于企业和个人的金融科技公司拥有超过8000万个人用户。
Revolut’s own status page showed most services as unavailable or partly unavailable, including card payments and cash withdrawals. The fintech, which serves both business customers and consumers, has more than 80 million personal users.
另外，德国ING银行（ING Germany）也宣布，部分客户因技术故障无法使用其在线银行服务及应用程序。路透社并未将这一故障与谷歌云的服务故障联系起来。
Separately, ING Germany said some customers could not to its online bank and app because of a technical fault. Reuters did not link that problem to Google.
据故障追踪网站 Downdetector 的数据显示，今天上午关于 Google Cloud 服务故障的投诉数量也急剧增加。谷歌尚未公布服务何时能够完全恢复，Revolut 也同样没有给出任何具体时间表。
Reports of trouble with Google Cloud also spiked on outage tracker Downdetector during the morning. Google had not said when service would be fully back, nor had Revolut.