谷歌云（Google Cloud）表示，其位于英国的云服务设施已经恢复正常，此前该故障导致英国的银行、企业和法院系统出现服务中断。
Google Cloud says it has resolved disruption at its UK cloud site which caused an outage affecting UK banks, businesses and the courts. The company, one of a few large cloud computing firms whose infrastructure and services underpin many online platforms, reported an "issue with multiple services" at its London data centre complex "europe-west2" early on Tuesday.
作为少数几家提供云计算服务的大型企业之一，谷歌云的基础设施和平台支撑着众多在线服务。周二早些时候，该公司报告称其位于伦敦的“europa-west2”数据中心出现了“多项服务故障”。
Revolut, Lloyds Bank and HSBC were among popular UK services that confirmed disruption on Tuesday morning, after thousands of reports of problems were raised by users online. The tech giant apologised to those affected and thanked customers for their patience.
Revolut、劳埃德银行（Lloyds Bank）和汇丰银行（HSBC）等英国知名企业均确认了自己的服务受到了影响；用户在网上提交了大量关于服务故障的反馈。
"We have resolved a disruption to Google Cloud services at a third-party facility in our europe-west2 cloud region due to a power event," a Google Cloud spokesperson said in a statement on Tuesday evening.
谷歌云的发言人表示：“由于电力供应问题，我们已解决了位于‘europa-west2’云区域的第三方设施中的服务故障。目前所有服务均已恢复正常。”
"Services have been restored." They added that the company would publish an analysis of the incident on its service health dashboard where it provides customers with updates about the status of its cloud services globally.
这些云计算巨头（如亚马逊网络服务公司AWS、微软Azure和谷歌云）会在全球各地设立数据中心，并通过相应的服务监控平台向客户提供其云服务状态的实时更新。
Cloud computing giants like Amazon Web Services (AWS), Microsoft Azure and Google Cloud make their services available to clients in local or regional sites around the world, which they call "regions", containing their data centres.
周二早上，谷歌云在其服务监控平台上更新称：“‘europa-west2’区域（即其位于伦敦的云服务设施）的部分云服务出现了错误率上升和网络故障现象。”后来该公司进一步指出，这些问题源于该区域内的一个小型数据中心（europa-west2-b）发生的电力故障。
In updates to its service dashboard on Tuesday morning, Google Cloud had said a number of its cloud services were "experiencing elevated errors and intermittent network failures in europe-west2 region" - its UK cloud facility in London. It later said that the issues had stemmed from a "power event" within one of its smaller data centre zones, europe-west2-b.
此次故障似乎影响了许多英国知名企业和平台，用户反馈的问题包括皇家邮政（Royal Mail）、DPD快递服务以及Forest电动自行车公司的网站出现故障。
These seemingly affected a host of popular UK platforms and services, with customers flagging issues with sites including Royal Mail, DPD and e-bike service Forest.
英国高等法院和法庭服务部门（HM Courts and Tribunals Service）也表示，他们注意到用于远程审判的视频平台也受到了影响。
The HM Courts and Tribunals Service also said it was aware of an issue affecting the video platform used for remote hearings.
银行似乎是受影响最严重的行业之一，客户报告的问题范围从无法在海外取用资金到难以完成房产购买。
Banks appeared to be among the most badly affected, with customers reporting problems ranging from being unable to access funds abroad to struggling to complete a property purchase.
来自格拉斯哥的 Revolut 客户 Rachael Ellen（25 岁）告诉 BBC 新闻，她无法取用自己的资金。
Rachael Ellen, 25, a Revolut customer from Glasgow, told BBC News she was left unable to access her money.
“今天我无法支付购物中心的停车费，因为我的 Revolut 账户无法正常工作，”她告诉 BBC。
"Today I was unable to pay for my parking at a shopping centre because my Revolut account wasn't working properly," she told the BBC.
“这让我陷入了困境，因为当时我无法取用所需的资金。”她表示，故障还导致她无法查看一笔来自亲戚的交易，且应用程序的帮助机器人告知她没有待处理的入账交易。
"This left me in a difficult situation as I had no way to access the money I needed at the time." She said the outage also meant she could not view a transaction from a relative and was told by the app's help bot that there were no pending incoming transactions.
“令人沮丧的是，不知道这笔款项在哪里，也不知道何时能收到，”Rachael 补充道。
"It's frustrating not knowing where the payment is or when I'll receive it," Rachael added.
周二英国夏令时间 08:00 刚过，平台故障监测网站就收到了 1500 多份关于 Revolut 服务出现问题的报告。
More than 1,500 reports of issues affecting Revolut services were flagged to platform outage monitor shortly after 08:00 BST on Tuesday.
该公司发言人表示，由于 Google Cloud（谷歌云）故障，部分 Revolut 服务早些时候曾中断。
A spokesperson for the company said some Revolut services were disrupted earlier as a result of the Google Cloud outage.
“我们可以确认服现已全面恢复。客户的资金和数据安全，且始终保持安全。
"We can confirm that services are now fully restored. Our customers' money and data are safe and remained safe throughout.
“我们为造成的任何不便致歉。” 劳埃德银行、哈利法克斯银行和苏格兰银行的客户——这三家银行均隶属于劳埃德银行集团——也报告了部分网上银行服务出现问题。
"We apologise for any inconvenience caused." Customers of Lloyds Bank, Halifax and Bank of Scotland - all owned by the Lloyds Banking Group - also reported issues affecting some online banking services.
劳埃德银行发言人未确认导致其部分服务出现问题的原因，但周二晚些时候告诉 BBC：“我们了解根本问题已得到解决，因此预计所有服务很快将恢复正常。”
A Lloyds spokesperson did not confirm the cause of issues affecting some of its services, but told the BBC later on Tuesday "we understand the root issues have been resolved, so we expect all our services to be back to normal soon".
来自普雷斯顿的 Guy Baybutt 在一家名为 The Veg Box Company 的家族企业工作，他表示周二的故障对他造成了“严重影响”。
Guy Baybutt, who works for a family-run business The Veg Box Company also said he was "severely affected" by Tuesday's outage.
Baybutt 告诉 BBC，这家向英国各地客户供应新鲜水果、蔬菜及其他农产品的公司，因技术故障无法访问其网站以下载和处理客户订单。
Baybutt, who is from Preston, told the BBC the firm - which supplies fresh fruit, vegetables and other produce to customers across the UK - could not access its website to download and process customer orders amid the technical issues.
“我们也无法在 DPD 的系统上预订包裹以便取件，这意味着本应今天发出的订单面临延误风险，”他说。
"We were also unable to book parcels onto DPD's system for collection, meaning orders that should have been dispatched today were at risk of being delayed," he said.
“更糟糕的是，客户无法访问我们的网站下新单，这意味着我们在故障期间损失了宝贵的销售额。”他表示，此类中断可能给像他这样的小企业带来“严重的财务后果”。
"To make matters worse, customers were unable to access our website to place new orders, meaning we lost valuable sales during the outage." He said that such disruptions can have "serious financial consequences" for small businesses like his own.
“我们没有大公司那样的资源来直接吸收损失的收入，尤其是当我们处理需要及时送达客户的鲜活、易腐农产品时，”贝布特补充道。
"We don't have the resources of larger companies to simply absorb lost revenue, particularly when we're dealing with fresh, perishable produce that needs to reach customers promptly," Baybutt added.
周二的事故正好发生在一年前超过 1000 个网站（包括英国银行）因 AWS 最大云站点故障而瘫痪数小时之后。专家表示，这次最新的故障凸显了许多企业仍然依赖少数大型云运营商提供的核心服务。
Tuesday's incident came exactly one year after more than 1,000 sites, including UK banks, were knocked offline for hours during an outage at AWS' largest cloud site Experts say this latest outage show how many businesses still rely on core services provided by a few large cloud operators.
“Google Cloud 的故障提醒我们，我们的经济对少数云服务提供商的依赖有多深，”贝叶斯商学院研究与创新副院长冯立教授（Prof Feng Li）表示。
"Google Cloud's outage is a reminder of how deeply our economies depend on just a handful of cloud providers," said Prof Feng Li, associate dean for research & innovation at Bayes Business School.
他补充说，目前尚不清楚 Google Cloud 所确定的电力问题的成因。“大型云系统很复杂，故障在所难免。
He added that it was not yet clear what caused the power problem identified by Google Cloud. "Large cloud systems are complex, and failures will happen.
“关键在于故障扩散多远、服务恢复多快，以及客户是否有可行的替代方案，”他补充道。
"What matters is how far they spread, how quickly services recover and whether customers have workable alternatives," he added.