加拿大最大银行加拿大皇家银行（RBC）正在封锁第三方人工智能智能体（如Meta Platforms公司的Muse）访问其银行系统，理由是存在“不可接受的客户风险”。据彭博社看到的一份备忘录，该行周二向全体员工发送信息通报这一政策变更，称此举是在“对该技术及其功能进行全面安全审查”之后作出的，并符合公司关于负责任使用AI的准则。
Bank of Canada is blocking third-party artificial intelligence agents such as Meta Platform Inc.’s Muse from accessing its banking systems, citing “unacceptable customer risk.”Canada’s largest bank sent a message to all employees Tuesday informing them of the policy change, noting it came after a “full security review of the technology and its functionality,” and that it follows the company’s guidelines on responsible use of AI, according to a memo seen by Bloomberg.
该通知由技术与运营集团主管Naim Kazmi和个人银行集团主管Erica Nielsen联合发出。RBC发言人Jeff Lanthier证实了备忘录内容。
The note was sent by Naim Kazmi, group head of technology and operations, and Erica Nielsen, group head of personal banking. Jeff Lanthier, a representative for RBC, confirmed its contents.
Kazmi和Nielsen表示：“经过慎重考虑，并基于我们目前掌握的情况，RBC决定封锁第三方个人AI智能体直接访问经过身份验证的RBC数字资产。”他们补充称，深知此类智能体“访问银行系统可能造成不可接受的客户风险，包括超出客户预期行事或造成法律责任风险。”
“After careful consideration and based on what we know today, RBC has made the decision to block third-party personal AI agents from direct access to authenticated RBC digital properties,” Kazmi and Nielsen said, adding that they know that such agents “accessing banking systems can create unacceptable customer risk, including acting beyond customer expectations or creating liability exposure.”
Lanthier表示，银行意识到这可能会让“极少数使用这些工具的客户感到失望”，但强调该决定是基于“客户和系统的安全与保障”作出的。多家美国银行已封锁或限制未经授权的外部AI智能体访问客户账户或转移资金。本月初，Charles Schwab首席执行官Rick Wurster表示，该公司正在积极封锁试图转移客户资金的未经授权AI智能体。
Lanthier said the bank recognizes this may disappoint the “small portion of our clients who use these tools,” but added the decision was taken based on the “safety and security of our clients and systems.”Several US banks have blocked or restricted unauthorized outside AI agents from accessing customer accounts or moving money. Earlier this month, Charles Schwab Corp. Chief Executive Officer Rick Wurster said his company is actively blocking unauthorized AI agents attempting to move clients’ money.
RBC首席执行官Dave McKay上周在接受彭博电视采访时表示，该行正在考虑封锁Muse访问客户信息。
In an interview with Bloomberg Television last week, RBC CEO Dave McKay said the lender was considering blocking Muse from accessing customer information.