一些沮丧的加拿大航空乘客表示，零星的沟通和缺乏改签协助，导致他们在大范围航班取消的情况下不得不自掏腰包。
Some frustrated Air Canada passengers say spotty communication and a lack of rebooking help have left them paying out of pocket amid widespread flight cancellations.
来自不列颠哥伦比亚省的 Patricia Arndt、Corey Shack、Nancy Kristoff 和 Lisa Dolinski 当时正在墨西哥坎昆庆祝 50 岁生日，但因返程航班取消，不得不花费数千美元滞留墨西哥。
British Columbians Patricia Arndt, Corey Shack, Nancy Kristoff and Lisa Dolinski were in Cancun, Mexico, celebrating a 50th birthday but had to spend thousands of dollars to stay in Mexico after their return flight was cancelled.
“你只会感到迷茫，”Arndt 说，“你得自己想办法解决。”美国联邦航空管理局（FAA）于周五下午因区域空管中心的通信问题发布了停飞令，官员称源于一个维护问题。
"You just feel lost," said Arndt. "You’re going to have to figure it out yourself." The U.S. Federal Aviation Administration (FAA) issued a ground stop on Friday afternoon due to communications problems at regional air traffic control centres, stemming from a maintenance issue according to officials.
加拿大航空表示，在 FAA 指令下，该公司周五取消了约 250 个航班，影响约 2.7 万名乘客。
Air Canada says it cancelled roughly 250 flights Friday, affecting about 27,000 passengers following the FAA's order.
温哥华国际机场（YVR）一位发言人在电子邮件中表示，周五有 54 个航班取消，周六上午又有 23 个相关取消。
In an email, a spokesperson for Vancouver International Airport (YVR) said there were 54 flight cancellations Friday and another 23 related cancellations Saturday morning.
信息更新不明 Arndt 说，加拿大航空没有及时传达最新信息。Arndt 称，航空公司告诉他们将在 30 分钟内收到改签更新，但并未收到任何更新。
Unclear updates Arndt said Air Canada didn’t communicate updated information in a timely manner. The airline told them they would receive an update about rebooking within 30 minutes, Arndt said, but no update came.
这四名旅客表示，他们的返程航班先是面临两小时延误和登机口变更，随后收到短信通知称航班已取消。他们被迫分头寻找住宿。
The four travellers said their return flight faced a two-hour delay and gate change before they received a text message saying it had been cancelled. They were forced to split up to find accommodations.
租车、火车还是网约车？美国停飞令期间，航空乘客寻找替代方案 5 小时前 时长 在预订度假村和支付往返机场交通费用方面，他们估计每人花费约 2000 至 3000 加元，有些家庭支出更多。
Rental cars, trains or Ubers? Airline passengers search for alternatives during U.S. ground stop 5 hours ago Duration Between booking resorts and paying for trips to and from the airport, they estimated each of them spent roughly $2,000 to $3,000, with some families paying even more.
“最令人沮丧的是，其他航空公司都在与客户沟通，而我们却完全得不到任何信息，”Kristoff 说。
"That was the most frustrating part, because other airlines were communicating with their customers and we were getting zero communication," said Kristoff.
Dolinski 周六一早醒来，前往坎昆国际机场寻求帮助，因为她说 Air Canada 的在线平台不允许他们预订返程的替代航班。
Dolinski woke up first thing Saturday to seek help at the Cancun International Airport, since she said Air Canada’s online platforms weren’t allowing them to book alternate flights home.
Dolinski 说，Air Canada 的柜台只有一名代理人值班，他们等了三个小时，最终才预订到周三返程的替代航班。
Dolinski said the Air Canada line only had one agent tending to it, and they waited three hours before eventually booking an alternate flight home on Wednesday.
改签问题 她说，她团里有些成员通过 Air Canada 改签，无需额外付费，但不得不自掏腰包支付住宿费；其他人则自费购买了机票，但成功订到了周日的航班。
Rerouting issues She said some of her group members booked through Air Canada without extra charge but had to spend money on accommodations, while others paid out of pocket for their flights home but were able to secure a seat on Sunday flights.
温哥华 Travel Group 的管理合伙人 McKenzie McMillan 表示，周五的大规模取消航班是几十年来未见的情况。
McKenzie McMillan, managing partner at Travel Group in Vancouver, said Friday's mass cancellations were unlike anything seen in decades.
美国全国性停飞令引发连锁反应，乘客和航空公司面临多米诺骨牌效应他说：“这是一场戏剧性的局面，昨天为数以万计的乘客展开。”
Passengers and airlines face domino effect after nationwide ground stop in U.S. "This was a dramatic situation that unfolded yesterday for tens of thousands of passengers," he said.
McMillan 表示，由于这些取消源于航空公司无法控制的原因，航空公司不必承担这些额外费用。
McMillan says because these cancellations stem from an issue outside airlines’ control, airlines won’t be on the hook to cover those additional costs.
根据加拿大交通局的规定，如果航空公司因其无法控制的原因延误或取消航班，没有义务向受影响乘客赔偿，提供食物、饮料或住宿等最低限度协助的要求也不适用。
According to the Canadian Transportation Agency, if an airline delays or cancels a flight for reasons outside its control it's not obligated to compensate affected passengers and the requirement to provide minimum assistance, like paying for food, drink or accommodation, does not apply.
Air Canada 被指利用“漏洞”拒绝赔偿 McMillan 说，即使美国联邦航空管理局（FAA）已解除停飞令，航空公司恢复正常时刻表可能还需要一周多的时间。
Air Canada accused of using 'loophole' to deny compensation McMillan said even though the FAA lifted its ground-stop order, it will likely take more than a week for airlines to get back to a normal schedule.
Air Canada 表示，已在可能的情况下增加航班以帮助受影响乘客，但由于飞机和机组人员在其网络中仍处于调度错位状态，预计还会有进一步的中断。
Air Canada says it has added flights where possible to help affected passengers, but further disruptions are expected as aircraft and crews remain out of position across its network.