埃森哲在招聘全过程中使用人工智能，但它坚持最终的雇佣决定仍由人类做出。
Accenture is using AI across its recruiting process, although it maintains that final hiring decisions remain in human hands.
在最近的投资者日上，这家全球技术咨询和外包公司表示，已使用人工智能代理来筛选简历（在英国则称为履历）并安排面试。全球首席领导力与人力资源官凯特·克利福德（Kate Clifford）称，公司正帮助客户采用类似的前沿技术应用。
Speaking to at its recent investor day, the global tech consultancy and outsourcing biz said it was using AI agents to sift through resumes (or CVs if you’re in the UK) and schedule interviews. Kate Clifford, global chief leadership and HR, said it was helping clients adopt a similar application of the nascent technology. "We call it frictionless recruiting, which is really our agentic recruiting solution.
她说：“我们称之为无摩擦招聘，这实际上是我们的代理招聘解决方案。我们部署了代理招聘方案，让代理现在负责所有面试安排。代理可以筛选简历。我们拥有能够深入了解候选人技能的评估工具，使整个流程快得多。最终的雇佣决定始终由人来做。”
We put in an agentic recruiting solution where agents now do all the interview scheduling. Agents can screen a resume. We have assessments that deeply understand the skills of the candidates to help that process move much, much faster.
克利福德表示，代理技术用于帮助招聘人员更快完成工作。“我们的招聘人员需要花时间与候选人交流，需要花时间进行人才搜寻，但他们实际上花时间最多的是安排面试，花时间最多的还是在系统中录入信息。”
Now a human always makes a hiring decision," she said. Clifford said the agent technology was used to help recruitment staff get through their work more quickly. "Our recruiters needed to spend time with candidates. They needed to spend time sourcing, but where they were actually spending their time was scheduling interviews, where they were actually spending their time was typing information into a system," she said.
该高管声称，代理流程将岗位招聘所需时间缩短了28%，并将候选人质量提升了30%。人工智能代理还帮助新员工更快上手。克利福德称，以前一名初级员工需要六个月才能达到生产力水平，而使用人工智能代理后，这一时间已缩短至六周，使他们能够更快产生可计费的工作。
The executive claimed the agentic process reduced the time taken to hire for roles by 28 percent and improved candidate quality by 30 percent. AI agents also help new recruits get up to speed. Whereas it once took six months for an entry-level hire to become productive, the time has been cut to six weeks using AI agents, Clifford claimed, allowing them to produce billable work more rapidly.
埃森哲声称为约9,000家客户提供技术咨询和服务，其中包括一些全球最大的企业和政府部门。例如，2023年它赢得了美国国税局价值26亿美元的合同。任何希望在该公司寻找技术岗位的求职者，都很可能在招聘过程中被人工智能筛选。
Accenture claims to serve around 9,000 clients — including some of the world’s largest businesses and government departments — with tech advice and services. For example, it won a contract with the US Internal Revenue Services worth $2.6 billion in 2023. Any tech pro looking for a job with the company is likely being screened by AI as part of the process.
该公司还期望内部员工也能跟上人工智能的潮流。今年2月发给高级员工的一份备忘录告知他们，晋升到高层职位将需要“定期采用”人工智能工具，而且公司正在跟踪使用情况。但并非所有人都相信人工智能在招聘中的价值。2022年发表的一项研究发现，人工智能驱动的招聘软件能创造更公平流程的想法是没有根据的。发表在《哲学与技术》期刊上的一篇论文证明，该软件不过是“自动化的伪科学”。那些申请埃森哲高薪职位的科技求职者，想必希望自那以后这项技术已经有所进步。®
The company also expects internal staff to get on the AI bandwagon. A memo sent to senior staff in February informed them that promotions to top roles at the corporation would necessitate "regular adoption" of AI tooling, and it is tracking usage. But not everyone is convinced by the value of AI in recruitment. A study published in 2022 found the idea that AI-powered recruitment software creates a fairer process was unfounded. A paper published in the journal Philosophy and Technology demonstrated that the software is little more than "automated pseudoscience." Tech job-hunters applying for a lucrative role at Accenture will be hoping the technology has moved on since then. ®