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AI驱动的裁员催生新一类“回旋镖员工”——企业意识到自己“过快地踩下了刹车”AI-driven layoffs are creating a new class of boomerang employees—companies are realizing they 'pulled the plug too quickly'

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AI驱动的裁员主导了今年的新闻头条。据外包咨询公司Challenger, Gray & Christmas的一份报告显示,雇主将AI列为2026年5月宣布的近40%裁员计划的主要原因。

AI-driven layoffs dominated the headlines this year. Employers cited AI as the primary reason for almost 40% of the job cuts announced in May 2026, according to a report from outplacement firm Challenger, Gray & Christmas.

但新研究显示,一些雇主可能正在重新考虑这些裁员并扭转方向,专家称这一趋势为“AI反弹”。根据人才获取与人才管理公司SHL最近的一份报告,在一项针对1000多名美国工人的调查中,近五分之一的受访者表示,他们曾因AI被裁员或取代,随后又被要求返岗。SHL委托市场研究公司Propeller Insights进行的这项调查,还涵盖了1000多名英国工人。调查于2026年6月至7月进行,误差范围为5%。

But new research shows that some employers may be rethinking those job cuts and reversing course in a trend experts call "AI rebounding." In a survey of more than 1,000 U.S. workers, nearly 1 in 5 respondents say that they have been laid off or replaced by AI and then asked to return, according to a recent report from SHL, a talent acquisition and talent management company. The survey, which SHL commissioned from market research firm Propeller Insights, also polled over 1,000 U.K. workers. It was conducted between June and July 2026 and had a margin of error of 5%.

SHL全球产品与设计高级副总裁Lucy Beaumont表示,这些发现表明,公司意识到他们对人类员素“拔掉插头拔得太快了”。

These findings indicate that companies are realizing they "pulled the plug too quickly" on their human employees, according to Lucy Beaumont, global senior vice president of product and design at SHL.

包括福特和亚马逊在内的几家大型雇主,在过去一年实施AI相关裁员后已扭转方向。Orgvue 3月的一份报告发现,32%因AI裁员的组织不得不重新招聘员工。

Several large employers like Ford and Amazon have reversed course after enacting AI-related layoffs in the past year. A March report by Orgvue found that 32% of organizations that let workers go due to AI have had to rehire staff.

哈佛商学院管理实践教授Joseph Fuller表示,公司若将AI实施视同普通软件推广,便是犯了错误。

It's a mistake for companies to approach AI implementation as if it were any other software rollout, says Joseph Fuller, professor of management practice at Harvard Business School.

从企业的角度来看,“为了在新技术上投入资金,我们必须在预算中寻找一些节省,而我们在以往技术部署中实现这一点的方式是裁员。”

From a company's perspective, "in order to spend money on a new technology, we have to find some savings in the budget, and the way we've done that with previous technology deployments is by laying people off."

但他表示,当 AI 与人类工作者的“情境智力”相结合时最为有用,即他们的背景知识和对问题的理解:“你对重要流程了解得越多,就能从 AI 中提取越多的价值。”博蒙特说,AI 无法完全取代“了解业务、了解客户、拥有判断力、能带来共情、拥有人际连接的人才。”

But AI is most useful when it's linked with a human worker's "contextual intelligence," i.e. their background knowledge and understanding of an issue, he says: "The more you know about important processes, the more value you can extract from the AI." AI can't fully replace "people that know the business, that know their customers, that have judgment, that can bring empathy, that have that human connection," Beaumont says.

返聘员工提出新要求 大多数员工对裁员后返聘持开放态度:根据 SHL 的研究,只有 6.6% 的美国工人表示在任何情况下都拒绝回归。

Returning workers have new demands Most workers are open to returning after a layoff: only 6.6% of U.S. workers say they would refuse to come back under any circumstances, according to the SHL study.

但那些确实回归的人“将对雇主的期望提出高得多的要求,”博蒙特说。

But those who do return are "going to be a lot more demanding of what they expect from an employer," Beaumont says.

根据 SHL 的研究,近半数受访美国工人要求大幅加薪才愿回归原岗位,43% 的人想要“书面担保”工作保障。比例相近的 40% 要求在重返公司前获得关于 AI 将如何在其岗位上使用的“完全透明度”。还有 30% 的工人表示,领导层的道歉或承认是他们回归的关键条件。

According to SHL's research, almost half of surveyed U.S. workers would require a significant pay increase to return to their roles, and 43% would want "written guarantees" of job security. A similar number, 40%, would require "full transparency" regarding how AI would be used in their role before they'd rejoin the company. And 30% of workers say that an apology or acknowledgment from leadership is a key condition of their return.

最重要的是,员工在寻求保证,博蒙特说:“我怎么知道这事不会再发生?”据博蒙特称,即使员工确实回归,雇主也需要明白公司士气会受到打击。她说,被裁员“从根本上改变”了雇主与雇员之间的心理契约,仅仅返聘不足以修复这种关系。“你确实已经破坏了与这些人的信任,”博蒙特说。

Above all, employees are looking for reassurance, Beaumont says: "How do I know that this isn't going to happen again?" Even when workers do return, employers need to understand that company morale is going to take a hit, according to Beaumont. Being laid off "fundamentally changes" the psychological contract between employer and employee, she says, and being rehired isn't enough to repair that relationship. "You've really broken the trust with those people," Beaumont says.

因此,她说,回归的员工不太可能拥有与裁员前相同水平的“生产力和投入度”。“企业文化很难改变,一旦受到负面影响,要恢复过来非常困难。”员工应练习哪些技能博蒙特说,为了在就业市场上保持相关性,员工正将技能发展作为优先事项:美国受访者表示,他们正在自学如何使用 AI 工具(44%)、开发难以被 AI 轻易复制的行业特定技能(42.6%)、锻炼人际交往和领导力技能(40%)以及磨练创造性和战略性思维(38%)。

As a result, returning workers are unlikely to have the same levels of "productivity and engagement" as they did before a layoff, she says. "Culture is so difficult to change, and once you've impacted it negatively, it's so difficult to recover from." What skills workers should practice To stay relevant in the job market, employees are prioritizing skill development, Beaumont says: U.S. survey respondents say that they're teaching themselves how to use AI tools (44%), developing industry-specific skills that can't be easily replicated by AI (42.6%), working on interpersonal and leadership skills (40%) and honing creative and strategic thinking (38%).

富勒说,考虑到 AI 能力增长的速度,员工最重要的技能是适应能力。他敦促员工经常练习与 AI 协作,并“寻找机会”利用该技术提升技能。

Given how quickly AI's capabilities will grow, the most important skill for employees to hone is adaptability, Fuller says. He urges workers to practice working with AI regularly and "seek out opportunities" to upskill with the technology.

他说,员工还需要习惯变化。富勒预测,在不久的将来,随着组织继续根据 AI 的进步重新调整人员配置需求,AI 将在许多组织内部造成“永久性的动荡”。

Workers will also need to get comfortable with change, he says. In the near future, Fuller predicts that AI will create "permanent tumult" within many organizations as they continue to recalibrate their staffing needs around AI advancements.

博蒙特建议员工找出其独特技能能产生最大影响的领域:“如果 AI 将接管一些易于自动化的任务,留给我做什么,我如何优化我能带来的‘人’的那一面?”她说,领导者应关注诸如“人们需要什么样的技能提升?有哪些新机会?因 AI 而开放了哪些内部流动机会?”等问题。

Beaumont recommends that workers identify the areas where their unique skills can have the most impact: "If AI is going to take away some of those easily automated tasks, what's left for me to do, and how can I optimize the human side that I can bring?" Leaders should focus on questions like, "What kind of upskilling do people need? What new opportunities are there for people? What kind of internal mobility am I opening up as a result of AI?" she says.

博蒙特说,成功的组织将是那些“利用 AI 优化其业务”的组织——而不仅仅是削减成本。

The organizations that will be successful are the ones who "are using AI to optimize what they do," Beaumont says — not just to cut costs.

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