微软多款程序因大范围故障中断。公司表示，部分服务器意外不可用，导致其余基础设施承受压力，并称正在努力让用户恢复上线。
Microsoft Programs Disrupted by Widespread Outage The company said that some of its servers were unexpectedly unavailable, straining the remaining infrastructure, and that it was working to bring users back online.
微软报告称，其庞大的软件工具组合在周四下午早些时候发生故障。用户反映，此次故障已持续至少四小时。微软表示，故障可能影响“任何地区”的企业和消费者用户。
Microsoft reported an outage involving its sprawling set of software tools early Thursday afternoon. The outage, which the company said may affect business and consumer users in “any region,” has continued for at least four hours, customers reported.
据故障追踪网站Downdetector显示，东部时间中午12点15分至下午1点之间，超过13万名用户在使用微软Outlook时遇到问题。Outlook用于电子邮件、日历及其他在线任务。
Between 12:15 and 1 p.m. Eastern, the outage tracker Downdetector showed that more than 130,000 users were experiencing problems with Microsoft Outlook, which is used for email, calendars and other online tasks.
Downdetector的数据显示，Microsoft 365、工作场所通讯应用Microsoft Teams、人工智能助手Microsoft Copilot以及Microsoft Store也出现了类似的故障报告激增。
Similar spikes in outages were reported with Microsoft 365, the workplace messaging app Microsoft Teams, the A.I. assistant Microsoft Copilot and the Microsoft Store, Downdetector’s data showed.
整个下午，报告的故障数量稳步下降。到下午5点，报告Microsoft Outlook问题的用户数量已减少一半以上。微软最初表示，其部分基础设施“正承受高负载”。
The number of reported outages fell steadily across the afternoon. By 5 p.m. the number of users reporting issues with Microsoft Outlook had dropped by more than half. Microsoft said initially that part of its infrastructure was “experiencing elevated load.”
随后，公司在社交媒体发帖称：“我们确定高负载并非由流量增加引起，而是由于多台服务器意外不可用，使其余基础设施承受压力。”微软在下午1点45分左右表示，已开始在全球更广泛的基础设施中重新分配连接流量，以帮助平衡负载，并正在重启受影响的服务器以使其恢复服务。
Later the company said in a social media post that “we determined the elevated load isn’t driven by an increase in traffic, but by a number of servers being unexpectedly unavailable, straining the remaining infrastructure.”The company said around 1:45 p.m. that it had begin redistributing connection traffic across our broader worldwide infrastructure to help balance the load, and that it was restarting affected servers to return them to service.
微软在更新中补充说：“我们正在努力安全地让这些服务器恢复服务。”
“We’re working to safely return them to service,” Microsoft added in an update.
阿迪尔·哈桑是《纽约时报》驻纽约记者，报道突发新闻及其他话题。
Adeel Hassan, a New York-based reporter for The Times, covers breaking news and other topics.